Reach and Convert More Clients.

Get more appointments with less time spent on the phone.

Your clients are mobile.
Your reminder system should be too.

Are you a local vet, groomer, or boarder? If so, you’re probably only reaching 30% of your existing clients with postcards and email. With PetDesk you get the same channels you already have but also text and a free app. Start reaching more than 80% of your clients and you may not have enough time or the need to take on new ones.

The PetDesk Practice Builder Platform.

Make clients happy, pets healthy, and your business profitable.

Reach
Builder

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Compliance
Builder

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Loyalty
Builder

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Engagement
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Reputation
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Performance
Builder

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Fewer health service reminder postcards.
Fewer appointment reminder calls.
Fewer voicemails in the morning.
Fewer calls throughout the day.
More appointments.
More compliance.
Less no-shows.
Serenity.

Features with all plans:

Free Client Apps

We give your clients a beautifully designed app for iOS and Android.

Automated Reminders

Send 2-day and day-of reminders for appointments booked in our system.

Simple Requests

Clients request appointments and you confirm them without a phone call.

Unlimited Messaging

Send unlimited email, text, and push to all of your clients.

Marketing Automation

Send personalized messages to clients from your address.

Onboarding & Training

Customize the platform for your brand, workflow, and client experience.

Practice Management System Syncing

We read the data from your practice management system and sync clients and appointments daily.

All Reminders

Automatically send reminders to ALL clients for ALL appointments, annuals, vaccines, or even if you haven’t seen them in awhile.

Postcards

Send postcards for upcoming and overdue reminders with no reports to run.

Supported PIMS

Cornerstone, AviMark, Impromed, Infinity, Intravet, Advantage, DVMax, DVM Manager, V-tech Platinum, 123pet, ClientTrax and Via+.

Do I really need a mobile focus?

To be a top performing clinic, yes.

A top performing clinic makes more than $13,000 in lifetime value compared to an average clinic that makes $3,500. That means that every client at a top performing clinic is worth almost 4 times as much. The single biggest factor in a client leaving an average performing clinic is communication. Why work harder to get 4 more new clients when you can be a top performing clinic by focusing on client communication? By adding a text and an app channel you greatly increase your reach and you give your clients the communication they want.

Clinics using Postcards - 98%

98%

Clients who read Postcards - 25%

25%

Clinics using text/app - 9%

9%

Clients that read text/app - 98%

98%

Exclusive benefits you’ll only find with PetDesk:

Quality Native Apps

Give clients an iOS and Android app they will use.

Same Day Reminders

Add appointments to the client’s personal calendar.

Easy-to-use Dashboard

Staff is notified of new requests without checking.

No Call Confirmations

Staff and clients confirm appointment without a call.

Your clients use their phones to do everything.

80
of clients use mobile
150
times they check it per day
99
of push notifications opened
10
more likely to take action

When it comes to money we do things differently:

No Contracts
If you’re not happy and we can’t
fix it then you shouldn’t be stuck.

Pay for a Year
We’ll give you setup, training,
and lifetime support for free.

Postcard Reminders
We’ll mail consolidated
reminders for $0.70 per card.

FAQs

Simple pricing. No contracts. No hassle.

Do my clients pay for the app?

Nope. The apps are completely free for your clients.

You seriously don’t lock me into a contract?

That’s correct. You can cancel anytime. We believe our customer service and the continued success of our solution will keep you a satisfied customer.

Are there setup, training, and support costs?

We make sure that the platform is configured just for you, that your staff is trained, and that if something goes wrong we’re here to help. We bundle all of this up in a one-time fee for each solution. Pay for a year and we waive these costs.

What forms of payment do you take?

We take all major credit cards. You only have to enter it once during the payment process and then we will charge it either each year or each month. We do not store your credit card information. Everything is handled by Stripe – a well trusted payment solutions partner. If you’d like to pay without using a credit card please call or email us and we will work with you to make that happen.

What happens at the end of my billing cycle?

To maintain continuous service for your clients your subscription will be automatically renewed. For yearly subscriptions we will notify you when that date approaches.

What happens when I cancel my subscription?

We will set a cancel date to stop service. If you are on the monthly plan your billing will simply end. If you have paid for an annual plan then you will be given a prorated refunded minus any discounts received.

What practice management systems do you integrate with?

We integrate with Cornerstone, AviMark, Impromed, Infinity, Intravet, Advantage, DVMax, DVM Manager, V-tech Platinum, 123pet, ClientTrax and Via+.

Can you reach all of my clients?

Yes we can. Our Reminders solution will send appointment reminders and health service reminders to anyone you have an email, cell number, and/or physical address. They do not need to download the app to be notified.

How do clients hear about and download the app?

We try to do as much of the heavy lifting for you. Every message we send out has a link to download the app. We also train your staff on best practices to get clients to not only download the app but also give you their email and cell number.

How do we transition from our current reminder system?

Our account management team will work with you to turn off your existing communications and schedule our’s to start at the appropriate time. You can also send special messaging to alert clients of the change.

What if I want to upgrade my subscription plan?

You can always upgrade your subscription or plan by sending us an email or giving us a call.

What happens when you add new features or raise the price of my plan?

When you sign up for a plan you are locked in at that price. We won’t raise the price on you if we add more features. The only time you would pay more is if postage increases or you want to add one of our new products.

The PetDesk Practice Builder Platform.

Make clients happy, pets healthy, and your business profitable.

Reach
Builder

Go to page

Compliance
Builder

Go to page

Loyalty
Builder

Go to page

Engagement
Builder

Go to page

Reputation
Builder

Go to page

Performance
Builder

Go to page

Ready to talk to a human who deeply understands your business?

Give us a call toll-free at 1-844-PET-APPT or Request a Demo