Client Communication

Smartphones Changed the Veterinary-Client Relationship

What Does That Mean for Your Practice? In 2007, the smartphone was put into people’s hands for the very first time. In 2019 - only 12 years later - 81% of Americans owned a smartphone while only 4% did not…

Daniel Haberman

Client Communication

Affordability & Veterinary Care: Tools for Your Practice

The Fragile State of Veterinary Care Affordability Between 2009 and 2017, veterinary service prices increased by 30.9%. Practices implemented new technology and purchased the latest equipment to improve the quality of their medicine. Between rising costs of care and the…

Daniel Haberman

Client Communication

The Role of Telemedicine Amid Shifting Client Expectations

The COVID-19 pandemic has radically altered operations at veterinary practices: curbside service quickly became a norm, schedules and hours changed, and visits fell. Veterinarians are rightly concerned about closing the gap of care that they sense in their appointment data.…

Daniel Haberman

Client Communication

Telemedicine – One Size Does Not Fit All

Rapid Advances in Technology It is hard to believe that once upon a time, veterinary clinics used software only for patient records and appointment management. But as veterinary software offerings proliferated over the last 30 years, most veterinary clinics are…

Daniel Haberman

Client Communication

How focusing on the customer can increase loyalty, revenue, and pet health.

“There is a huge discrepancy between what we believe the customer wants and what they really want... we kind of have to look at that discrepancy and figure out how...to give our clients what they’re looking for, but also meet…

Miranda Guiles

Client Communication

The Beauty of Asynchronous Communication with Jessica Vogelsang, DVM

I entered the Twilight Zone sometime last week when my son lost his contact lens. It is an interdimensional space between 1980 and 2010, where phones with cords endlessly ring and elevator music surrounds you at every turn. Suspended in…

Daniel Haberman

Client Communication

Exploring Client Success with Ron Sosa: The Little Things Matter the Most

Long before I put on my first veterinary assistant scrubs, I was in health and life insurance sales. On one memorable occasion, I was visiting Mr. Morrison at his home for a follow-up appointment we set. He lived alone but…

Daniel Haberman

Client Communication

Meeting the Evolving Expectations of Clients with Jessica Vogelsang, DVM

Raise your hand if you love getting long Facebook messages from clients. Anyone? Yeah, I didn’t think so. The phone is so much more efficient for your front desk staff, right? It certainly makes your life easier to do it…

Daniel Haberman

Client Communication

How to Avoid Misunderstandings that Could Lead to Negative Reviews of your Veterinary Practice

Veterinarians take an oath, they solemnly swear to use their knowledge and skills to protect animal health and relieve suffering. All veterinarians know this, technicians know this, the whole clinic team knows this. Enter the World of Client Reviews In…

Daniel Haberman

Client Communication

Embracing Technology in the Modern Veterinary Practice with Ron Sosa

The use of technology in veterinary practices is expanding rapidly. In general, our industry remains stuck in a time warp while technology and consumer attitudes advance. With the rise of Millennial and Xennial pet parents, technology adoption is more important…

Daniel Haberman

The PetDesk Press

Smartphones Changed the Veterinary-Client Relationship

Affordability & Veterinary Care: Tools for Your Practice

The Role of Telemedicine Amid Shifting Client Expectations

Telemedicine – One Size Does Not Fit All

How focusing on the customer can increase loyalty, revenue, and pet health.

The Beauty of Asynchronous Communication with Jessica Vogelsang, DVM

Exploring Client Success with Ron Sosa: The Little Things Matter the Most

Meeting the Evolving Expectations of Clients with Jessica Vogelsang, DVM

How to Avoid Misunderstandings that Could Lead to Negative Reviews of your Veterinary Practice

Embracing Technology in the Modern Veterinary Practice with Ron Sosa

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