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Client Communication

What Veterinary Practices Can Learn From the Best Customer Service Companies in the World

Dr. Ross Henderson, a talented, good-hearted veterinarian in Colorado, put a video on YouTube of him playing his guitar and singing to a dog who was about to go into surgery. The video hit over a million views and now…

Sarah Laoyan

Client Communication

How to Get More 5-Star Reviews of Your Veterinary Practice on Sites Like Yelp and Google

When considering a new establishment, whether it’s a new restaurant or a hairdresser, chances are you look up reviews and opinions about the business first. According to the 2018 Online Reviews Survey by ReviewTrackers, approximately 45 percent of consumers say…

Sarah Laoyan

Client Communication

How to Create a Great Customer Experience Outside of Your Veterinary Clinic

As a pet parent, taking your pet to see a veterinarian is one of those tasks that, while often pushed off, is necessary to ensure that your pet has the best care possible. Cat parents are all too familiar with…

Sarah Laoyan

Person holding smartphone with maps open.

Client Communication

The Importance of Google My Business for Pet Care Businesses

Whether we like it or not, Google is completely reshaping the way that we interact with the internet on a day-to-day basis. Whether it’s the technology that’s powering the world’s most popular search engine or developing the technology to help…

Shona Fenner

Dog lying in the street with a medical cone.

Client Communication

How to Handle Bad Online Reviews of Your Pet Care Business

We've spoken with many veterinary practice owners and managers who are stressed about their online reviews and how negative reviews pop up more than positive ones. The animal care industry is unique compared to other businesses because of the emotional…

Shona Fenner

Young woman making a kissing face at a young puppy.

Client Communication

8 Tips to Get New Clients Through the Door (Without a Huge Budget)

When it comes to marketing your veterinary practice, there is a multitude of different directions you can move towards to bring new clients in. Many of these tactics can be time consuming or expensive - so what can you do…

Shona Fenner

A close-up of a Google search for "analytics" on a black iPhone.

Client Communication

Simple Ways to Boost Your Veterinary Practice’s Local SEO Ranking

With the advent of the internet, it’s difficult to stand out from the other veterinary hospitals out there. What can you do to differentiate from the rest? What is it that you really need to make your clinic stand out?…

Sarah Laoyan

Client Communication

[VIDEO] 3 Actions You Can Take to Bring Customer Success to Your Veterinary Practice

Watch this 4-minute video to learn from our Director of Continuing Education, Samuel Schopler, the best practices for Customer Success and how those tactics can be adapted to the average veterinary practice.Here at PetDesk, we work with over 1,400 veterinary…

Sarah Laoyan

An android phone lying on a brown table with apps displayed.

Client Communication

7 Best Practices to Get Clients to Download Your Vet App

Learning how to use the PetDesk dashboard is easy; getting your clients downloading and using the app may be more challenging. We found our customers often asked us for ideas on how to encourage their clients to use the PetDesk…

Shona Fenner

Client Communication

What Grocery Stores Can Teach Veterinary Clinics About Reaching Their Clients

The process of running a veterinary clinic is no easy feat, and there are a million tasks that need to happen each day to ensure that everything is running smoothly - like making sure that clients are coming in on…

Sarah Laoyan

The PetDesk Press

What Veterinary Practices Can Learn From the Best Customer Service Companies in the World

How to Get More 5-Star Reviews of Your Veterinary Practice on Sites Like Yelp and Google

How to Create a Great Customer Experience Outside of Your Veterinary Clinic

The Importance of Google My Business for Pet Care Businesses

How to Handle Bad Online Reviews of Your Pet Care Business

Simple Ways to Boost Your Veterinary Practice’s Local SEO Ranking

[VIDEO] 3 Actions You Can Take to Bring Customer Success to Your Veterinary Practice

7 Best Practices to Get Clients to Download Your Vet App

What Grocery Stores Can Teach Veterinary Clinics About Reaching Their Clients

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