Another client is upset on the phone. The voice comes through immediately after the CSR picks up - “Hello? I’ve been waiting out here for 20 minutes. Where is my dog?” Your customer service representative scrambles to find out which…
The veterinary industry has made adjustments to the new normal refined by COVID-19 safety regulations. We have been hard at work, updating and improving our product features to meet customer feedback. With curbside emerging as a new normal, we prioritized…
It’s exhausting to live in a world with such unpredictability. If you had told me in January that the veterinary telemedicine Facebook group I created in 2018 would go from 2 members to 3,000 in a matter of days, I’d…
Save time in an era of split staff and curbside service At the beginning of the pandemic, veterinary practices did two important things to continue delivering care while ensuring their staff and clients’ health. First, practices shifted to curbside services…
When I first started work as a veterinarian, my clinic didn’t have email. We didn’t even have online access. Yes, this was in the current millennium. It was so bad that one time I had to call the state veterinarian…
First mobile health technology that allows veterinarians to meet pet parent needs for virtual care and flexible financing SAN DIEGO, June 24, 2020 – CareCredit, a leading promotional financing solution for pet care, and PetDesk, the leading provider of veterinary…
The Fragile State of Veterinary Care Affordability Between 2009 and 2017, veterinary service prices increased by 30.9%. Practices implemented new technology and purchased the latest equipment to improve the quality of their medicine. Between rising costs of care and the…
Aaron, Ken, and I are the founders of PetDesk. As a diverse founding team we each have our own personal story to tell, but on behalf of our company we want to be unequivocally clear. PetDesk stands in solidarity with…
As the COVID-19 pandemic has changed the lives and routines of clients, veterinarians are rushing to implement solutions to help maintain their quality of care under the novel constraints of stay-at-home orders and social distancing guidelines. For PetDesk, our customers…
As each state adjusts to lifting stay at home orders, PetDesk allows veterinarians flexibility with the first-ever video-integrated client communication platform SAN DIEGO, May 18, 2020 – PetDesk is making its telemedicine technology, live Video Chat powered by Twilio, available…
