Since the start of the pandemic in the spring of 2020, businesses have talked about returning, and what the “new normal” will look like once restrictions have been lifted. Now fast-forward to the summer of 2021. COVID protocols are being…
Preventative medicine may not seem important to clients - it is definitely not as flashy as surgery. But the old adage “an ounce of prevention is worth a pound of cure” holds true when it comes to our clients and…
During the beginning of the pandemic, people spoke of the return to normalcy. The time has long since passed. They now use words like “the new normal” and what it would look like. Florida, Texas, and other states have lifted…
At PetDesk, our vision is to extend the lives of pets. Imagine if we could have 30-year-old dogs and 40-year-old cats by 2050. That may be overly optimistic, but we believe we can help create a world where this is…
We’ve all been there. You call a client to confirm an appointment for tomorrow, and it rings 5 times and shuts off. You call back and finally get the voicemail. You leave your message about confirming and ask the client…
Many clients like texting you - and that’s great! One less phone call. But many practices are missing the amount of outbound phone calls or emails that they can replace by using a simple and clear template. Save these templates…
Are technicians going to save vet med? I mean, we know they already save the day on a regular basis, but in the weary winter of COVID there’s an additional treasure trove of knowledge to unlock. If you’re struggling to…
What Does That Mean for Your Practice? In 2007, the smartphone was put into people’s hands for the very first time. In 2019 - only 12 years later - 81% of Americans owned a smartphone while only 4% did not…
Another client is upset on the phone. The voice comes through immediately after the CSR picks up - “Hello? I’ve been waiting out here for 20 minutes. Where is my dog?” Your customer service representative scrambles to find out which…
Save time in an era of split staff and curbside service At the beginning of the pandemic, veterinary practices did two important things to continue delivering care while ensuring their staff and clients’ health. First, practices shifted to curbside services…
