Client Communications

Staff Efficiency

How to Save Everyone’s Time by Adding More Communication Channels

Another client is upset on the phone. The voice comes through immediately after the CSR picks up - “Hello? I’ve been waiting out here for 20 minutes. Where is my dog?” Your customer service representative scrambles to find out which…

Daniel Haberman

Staff Efficiency

8 Ways to Help Your Veterinary Practice’s Front Desk during COVID-19

Save time in an era of split staff and curbside service At the beginning of the pandemic, veterinary practices did two important things to continue delivering care while ensuring their staff and clients’ health. First, practices shifted to curbside services…

Daniel Haberman

PetDesk News

CareCredit, PetDesk Partnership Empowers Greater Access to Pet Care

First mobile health technology that allows veterinarians to meet pet parent needs for virtual care and flexible financing SAN DIEGO, June 24, 2020 – CareCredit, a leading promotional financing solution for pet care, and PetDesk, the leading provider of veterinary…

Daniel Haberman

Client Communication

The Role of Telemedicine Amid Shifting Client Expectations

The COVID-19 pandemic has radically altered operations at veterinary practices: curbside service quickly became a norm, schedules and hours changed, and visits fell. Veterinarians are rightly concerned about closing the gap of care that they sense in their appointment data.…

Daniel Haberman

Client Communication

Telemedicine – One Size Does Not Fit All

Rapid Advances in Technology It is hard to believe that once upon a time, veterinary clinics used software only for patient records and appointment management. But as veterinary software offerings proliferated over the last 30 years, most veterinary clinics are…

Daniel Haberman

PetDesk News

Keeping the Veterinary Community Safe and Healthy a Top Priority for PetDesk

Access to Unlimited Two-Way Messaging Free for PetDesk Customers During COVID-19 Outbreak SAN DIEGO (March 18, 2020) -- PetDesk, the leader in veterinary communication software, has announced effective immediately, it will offer free unlimited Two-Way Messaging to help keep customers,…

Daniel Haberman

PetDesk News

New to PetDesk: Two-Way Messaging with Templates and Auto-Reply

Historically, many veterinary practice partners have been wary of Two-Way messaging: they wanted to provide convenience and accessibility to their clients, but were concerned about some clients taking up more time and expecting replies at all hours. Recently, for our…

Miranda Guiles

PetDesk News

World-Renowned Veterinarian Tapped to Chair First-Ever PetDesk Advisory Council Dedicated to Advancing Efforts to Extend Pet Life Expectancy

Join us in Welcoming Eleanor Green DVM as Chair of our first-ever PetDesk Advisory Council and the newest member of the Board of Directors. Since our founding in 2014, we have been focused on building the very best technology to improve pet health…

Miranda Guiles

PetDesk News

Study Shows New Way Veterinary Hospitals Can Grow Profit Without Raising Prices or Cutting Costs

“With the constant barrage of client demands, increasing costs, and tech startups promising every increasing profits without necessarily demonstrating results, it’s great to see a company that not only is committed to the veterinary industry long-term, but also have the…

Miranda Guiles

Client Communication

The Beauty of Asynchronous Communication with Jessica Vogelsang, DVM

I entered the Twilight Zone sometime last week when my son lost his contact lens. It is an interdimensional space between 1980 and 2010, where phones with cords endlessly ring and elevator music surrounds you at every turn. Suspended in…

Daniel Haberman

The PetDesk Press

How to Save Everyone’s Time by Adding More Communication Channels

8 Ways to Help Your Veterinary Practice’s Front Desk during COVID-19

CareCredit, PetDesk Partnership Empowers Greater Access to Pet Care

The Role of Telemedicine Amid Shifting Client Expectations

Telemedicine – One Size Does Not Fit All

Keeping the Veterinary Community Safe and Healthy a Top Priority for PetDesk

New to PetDesk: Two-Way Messaging with Templates and Auto-Reply

World-Renowned Veterinarian Tapped to Chair First-Ever PetDesk Advisory Council Dedicated to Advancing Efforts to Extend Pet Life Expectancy

Study Shows New Way Veterinary Hospitals Can Grow Profit Without Raising Prices or Cutting Costs

The Beauty of Asynchronous Communication with Jessica Vogelsang, DVM

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