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The PetDesk Press

For Pet Care Providers & Pet Parents
Client Communication

No-Shows at Your Veterinary Practice in 2021

Veterinary practices are and have been for some time, fully booked weeks in advance. New pet owners are growing faster than ever before, thanks to unprecedented adoptions during the pandemic. As a result, the term "shopper" is being redefined.  Previously,…
Daniel Haberman
Daniel Haberman
Client Communication

How focusing on the customer can increase loyalty, revenue, and pet health.

“There is a huge discrepancy between what we believe the customer wants and what they really want... we kind of have to look at that discrepancy and figure out how...to give our clients what they’re looking for, but also meet…
PetDesk News

New to PetDesk: Two-Way Messaging with Templates and Auto-Reply

Historically, many veterinary practice partners have been wary of Two-Way messaging: they wanted to provide convenience and accessibility to their clients, but were concerned about some clients taking up more time and expecting replies at all hours.  Recently, for our…
PetDesk News

World-Renowned Veterinarian Tapped to Chair First-Ever PetDesk Advisory Council Dedicated to Advancing Efforts to Extend Pet Life Expectancy

Join us in Welcoming Eleanor Green DVM as Chair of our first-ever PetDesk Advisory Council and the newest member of the Board of Directors. Since our founding in 2014, we have been focused on building the very best technology to improve pet health…
PetDesk News

Study Shows New Way Veterinary Hospitals Can Grow Profit Without Raising Prices or Cutting Costs

“With the constant barrage of client demands, increasing costs, and tech startups promising every increasing profits without necessarily demonstrating results, it’s great to see a company that not only is committed to the veterinary industry long-term, but also have the…
Client Communication

Exploring Client Success with Ron Sosa: The Little Things Matter the Most

Long before I put on my first veterinary assistant scrubs, I was in health and life insurance sales. On one memorable occasion, I was visiting Mr. Morrison at his home for a follow-up appointment we set. He lived alone but…
Daniel Haberman
Daniel Haberman
Client Communication

Meeting the Evolving Expectations of Clients with Jessica Vogelsang, DVM

Raise your hand if you love getting long Facebook messages from clients. Anyone? Yeah, I didn’t think so. The phone is so much more efficient for your front desk staff, right? It certainly makes your life easier to do it…
Daniel Haberman
Daniel Haberman
Client Communication

Solve the Right Problem and Find Success by Evolving with the Veterinary Industry

With immediate access to information online, we all know most pet parents today will turn to Google for unfiltered medical advice with dubious results.  Discouraging pet parents to stop Googling will only go so far.  Instead, there’s a layer of…
Daniel Haberman
Daniel Haberman
Client Communication

What Veterinary Practices Can Learn From the Best Customer Service Companies in the World

Dr. Ross Henderson, a talented, good-hearted veterinarian in Colorado, put a video on YouTube of him playing his guitar and singing to a dog who was about to go into surgery. The video hit over a million views and now…
Client Communication

How to Get More 5-Star Reviews of Your Veterinary Practice on Sites Like Yelp and Google

When considering a new establishment, whether it’s a new restaurant or a hairdresser, chances are you look up reviews and opinions about the business first. According to the 2018 Online Reviews Survey by ReviewTrackers, approximately 45 percent of consumers say…
aaronbannister
aaronbannister
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Categories

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  • Staff Efficiency
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Recent Posts

  • State of Curbside: A Summary for Managers & Owners
  • No-Shows at Your Veterinary Practice in 2021
  • 8 Mass Message Ideas at Your Veterinary Practice
  • PetDesk Product Upgrades: New and Improved Mass Messaging
  • Ideas to Prioritize Preventative Care at your Veterinary Practice

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  • Why PetDesk
    • Powerful Features
    • Compatible Systems
    • Case Studies
    • Testimonials
    • Telemedicine
    • CareCredit
  • Veterinary Software
    • Pet Health Mobile App
    • Appointment Requests
    • Reminders & Confirmations
    • Two-Way Messaging
    • Virtual Care
    • Loyalty Program
    • Online Reviews & Reputation
    • Business Health Reporting
    • Pet Health Insurance Guide
  • Blog
    • All Blog Posts
    • Client Communication
    • Staff Efficiency
    • Pet Parenting
    • PetDesk Updates
  • Resources
    • Veterinary Resources
    • Veterinary Clinic FAQs
    • PetDesk Provider Help Center
    • Pet Parent Help Center
  • About Us
    • Our Story
    • Careers
    • News
    • Brand Guidelines
    • Contact Us
  • Login
  • GET STARTED NOW