Customer Success

Staff Efficiency

Avoiding the Headache of Software Implementation

Software implementation can intimidate even the most experienced practice managers. Depending on the software, changes will come to staff workflow, veterinary workflow, and/or client experience. Practice managers have to balance the benefits - and new drawbacks - of the software…

Daniel Haberman

Staff Efficiency

8 Ways to Help Your Veterinary Practice’s Front Desk during COVID-19

Save time in an era of split staff and curbside service At the beginning of the pandemic, veterinary practices did two important things to continue delivering care while ensuring their staff and clients’ health. First, practices shifted to curbside services…

Daniel Haberman

Client Communication

How focusing on the customer can increase loyalty, revenue, and pet health.

“There is a huge discrepancy between what we believe the customer wants and what they really want... we kind of have to look at that discrepancy and figure out how...to give our clients what they’re looking for, but also meet…

aaronbannister

Client Communication

Exploring Client Success with Ron Sosa: The Little Things Matter the Most

Long before I put on my first veterinary assistant scrubs, I was in health and life insurance sales. On one memorable occasion, I was visiting Mr. Morrison at his home for a follow-up appointment we set. He lived alone but…

Daniel Haberman

Client Communication

Solve the Right Problem and Find Success by Evolving with the Veterinary Industry

With immediate access to information online, we all know most pet parents today will turn to Google for unfiltered medical advice with dubious results. Discouraging pet parents to stop Googling will only go so far. Instead, there’s a layer of…

Daniel Haberman

Client Communication

What Veterinary Practices Can Learn From the Best Customer Service Companies in the World

Dr. Ross Henderson, a talented, good-hearted veterinarian in Colorado, put a video on YouTube of him playing his guitar and singing to a dog who was about to go into surgery. The video hit over a million views and now…

aaronbannister

Client Communication

How to Create a Great Customer Experience Outside of Your Veterinary Clinic

As a pet parent, taking your pet to see a veterinarian is one of those tasks that, while often pushed off, is necessary to ensure that your pet has the best care possible. Cat parents are all too familiar with…

aaronbannister

Woman walking her dogs in a forested area.

Staff Efficiency

Why You Should Pay Attention to Your Net Promoter Score

Do you or your employees regularly analyze your veterinary hospital’s business metrics? While you may be analyzing client information and patient charts, business metrics might be more challenging to understand. This is one of the reasons why we provide business…

PetDesk Team

Client Communication

[VIDEO] 3 Actions You Can Take to Bring Customer Success to Your Veterinary Practice

Watch this 4-minute video to learn from our Director of Continuing Education, Samuel Schopler, the best practices for Customer Success and how those tactics can be adapted to the average veterinary practice.Here at PetDesk, we work with over 1,400 veterinary…

PetDesk News

PetDesk Featured on the Apple App Store!

We’re so excited to announce that PetDesk was featured in the “New Apps We Love” section within the Apple App store! We’re deeply honored to have made it past the millions of mobile applications that pass through the Apple editorial…

The PetDesk Press

Avoiding the Headache of Software Implementation

8 Ways to Help Your Veterinary Practice’s Front Desk during COVID-19

How focusing on the customer can increase loyalty, revenue, and pet health.

Exploring Client Success with Ron Sosa: The Little Things Matter the Most

Solve the Right Problem and Find Success by Evolving with the Veterinary Industry

What Veterinary Practices Can Learn From the Best Customer Service Companies in the World

How to Create a Great Customer Experience Outside of Your Veterinary Clinic

Why You Should Pay Attention to Your Net Promoter Score

[VIDEO] 3 Actions You Can Take to Bring Customer Success to Your Veterinary Practice

PetDesk Featured on the Apple App Store!

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