Saturday, September 28th, was International Rabbit Day! To celebrate, we reached out to Alex Strelzik, the office manager at Broward Avian and Exotic Animal Hospital. You might have seen their practice on the National Geographic show, Dr. K’s Exotic Animal…
The use of technology in veterinary practices is expanding rapidly. In general, our industry remains stuck in a time warp while technology and consumer attitudes advance. With the rise of Millennial and Xennial pet parents, technology adoption is more important…
If you do a quick Google search for “practice information management software”, you’ll come back with over 50 million results. That is an overwhelming amount of options when starting to look for a PIMS for your veterinary practice. So where…
Veterinary clinics have the unique challenge of having to perform several different types of appointments a day, from dental cleanings to surgery and back again to euthanasia. This can wear on a veterinarian VERY quickly - but if they establish…
Imagine your client Mary is hanging out on the couch watching television with her fur baby, Cleo the cat, when all of the sudden her phone vibrates. What does she do? If your first thought is “check her phone”, you…
Every business is composed of various cost centers and revenue generators. While the proper term for revenue generators is called profit centers in finance or accounting, we'll stick with something simpler and more accessible for the sake of this post.…
Apps are everywhere! Whether you're ordering food or scheduling an appointment, the proliferation of mobile apps for business is difficult to miss. Heading to Starbucks or Dunkin Donuts? Download the app, order ahead, and skip the line. Ready for a…
No-shows are the bane of any appointment-based service industry. In the veterinary industry, AAHA reports a 9% industry-wide no-show rate. For roughly every 10 to 11 appointments you have per day, one won't show. In the 250 working days ahead in 2017, your…
How do you make sure your appointment book is full? Do you offer promotions when you anticipate slower-than-usual months? Do you send out additional reminders for annual checkups and vaccinations? Or, do you prefer to sit back and appreciate some downtime at…
During our time working at PetDesk, we've heard countless practice managers and veterinary clinic owners ask which is the better option: Client acquisition or client retention? We're all attracted by the allure of fancy marketing packages -- radio spots, feature pieces…
