As demand for telemedicine has spiked among consumers, veterinarians have been searching for a lightweight and free solution on which they can conduct live video calls. Zoom is emerging as a favorite, easy-to-use solution that will help you to provide telemedicine services at your practice.

The guide provides a step-by-step process on how to quickly get up and running with a video tool.

Benefits of using Zoom:

  • Free and easy to create a basic account and download
  • Streamlined process for every client 
  • Flexibility to schedule meetings or meet immediately
  • Simple, intuitive meeting management

To Get Started: Create an account and install the free software from their website.

Tip: If you have more than one doctor, we recommend setting up separate Zoom accounts for each doctor to ensure that more than one telemedicine conference can take place at a time.

Downloading the software is easy on their website. 

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Using Zoom

Schedule Appointments or Meet Immediately with Clients

Two Ways to Meet
  • Using the “New Meeting Button,” start a meeting right away and obtain a link to share with a client via text or phone to start a video call immediately. Best for escalation of a conversation via text or phone.
  • Using the “Schedule” button, you can schedule a video call appointment just like you would a normal one. Then, invite your client to an event using their email. This option is best for clients that have provided enough information to book an appointment.
How the Links Work

Any link generated by Zoom for a meeting that you send to a client will automatically walk them through the download process, relieving your staff from explaining the new tool too often. 

As you are communicating with a client that may need a teleconference call in order to deliver the proper recommendations, it is important that you clearly explain how to access the link to the client. Otherwise, they will not be able to access Zoom.

Make sure that the client know that they must be on a device with a webcam at the time that they click that link for the meeting. Unless they have a webcam on their computer, their phone or their tablet will make the most sense. 

Now Test It!

Practice with your staff. Attempt to schedule a staff member as if they were a client through your practice’s flow, all the way up to performing a mock appointment. Note any communication gaps you experience and fill them.

Feel free to download our complete Quick Start Guide if you would like a more in-depth guide to reference during your first few calls.

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