Just go to your waiting room and look around—you’ll see most of your clients interacting with their phones! Technology has changed the way pet parents interact with pet care businesses. If you aren’t paying attention to mobile, then you’re not just missing out on a new opportunity but also missing your clients altogether.
Your Clients Aren’t Hearing From You
If you are only sending postcards and/or emails, then you’re reaching about 30% of your clients. You need to expand the number of channels you use to reach all of your clients. Today, pet parents don’t just own smartphones—they use them like crazy!
More than 80% of your clients use smartphones and they:
- check it 150 times per day.
- read 98% of SMS text and push notifications.
- spend more time on their phones than on their computers.
- spend 86% of that time using native apps.
Increase Your Reach With A Native App
Give your clients what they want: a native app! Your clients will love PetDesk because it’s the only pet app built natively—just like the apps they use everyday. It’s faster, easier to use, and integrated deeply with their phone. You’ll see more than 40% of your clients using the app every month.
If you compare our app to a web portal they have to find and log in to (and usually forget their password for), you can expect a 1000x increase in engagement.
Lower No Shows
Appointments are added to their personal calendar and they automatically get an hour before reminder that day.
Vaccine dates and annual check up exams are easily accessible in the app.
Lower Call Volumes
Clients request appointments in the app, staff confirm with a click, and clients re-confirm two days before.
Integrate your online pharmacy and pet health insurance provider of choice in the app.
“Our clients love the PetDesk app because it is free, easy to use, and assists them in keeping up-to-date with their pet’s vaccines and appointments."Karina Velez, Co-Owner and ManagerHeart of Harlem Veterinary Clinic