Dr. Boucher and Dr. Farmer had the usual reservations about making changes in the practice and bringing in new technology. Previous experiences with technology companies proved to be long ordeals with a lot of back and forth. These concerns were well justified since a veterinary clinic is already a hectic environment and technology built for this space is usually sub-par.
Dr. Farmer decided to make the switch in April of 2014 – knowing that having the system during the busy summer months would lighten the load on the staff and generate more revenue. The PetDesk setup is designed with the least amount of effort needed from the practice. An account manager worked with Dr. Farmer and handled all of the heavy lifting.
In this case the setup process took a total of 4 phone calls. The initial 10 minute call to integrate with their server, a 40 minute call to understand how the practice operates, a 50 minute training call with the staff, and a 20 minute support call right after launch. Within the first week, the staff were comfortable with the system, clients didn’t notice a switch, and by the end of the first year more than 20% of them had converted to using the app. This led to 400+ more appointments a month.
Azalea Lakes Veterinary Clinic
Azalea Lakes Veterinary Clinic is a 4 doctor practice serving the Baton Rouge area. Dr. Suzanne Boucher founded the clinic in 1991 and has a committed team of vets, technicians, and support staff. One of the veterinarians, Dr. Tara Farmer, also doubles as the practice manager and handled the onboarding and setup of the PetDesk App and Reminder System.
Dr. Tara Farmer, DVM
“PetDesk has been very easy to use and was a breeze getting the staff trained up. The switch took no time at all!”
Total Setup Time
This includes everything from setup to training to launch.
The number of clients that downloaded and use the app.
The increase in monthly appointments over the last 5 months since the beginning of 2015.