Custom Onboarding
Staff Training
Customer Success
Live Support

Keep Your Staff Happy, Clients Engaged, and Practice Profitable

PetDesk is passionate about developing easy-to-use communication software to free up more time to do what you do best:

Help clients and heal pets.

The PetDesk Experience Gets You

  Custom Onboarding

Get up and running in as little as a few hours with an implementation tailored to your practice.

Staff Training

Training individualized for your practice reduces time wasted by focusing on your specific needs.

Live Chat & Phone Support

Industry-leading response time means when you need something, our team will be there to help you fast.

Powerful Features, Proven Results

Horse, cat and bird clients talking to veterinarian at the practice

Spend less time on the phone and decrease no-shows

Our reminder and confirmation system considers that some of your clients have a love affair with their cellphones. We make it easy to keep track and contact your clients via:

  • Emails
  • Text Messages
  • Push Notifications
  • Postcards

By opening new channels of communication with your clients, you’ll be able to see a decrease in client no-shows, reminder and confirmation phone calls, and money spent on postcards.

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Streamline Your Appointment Scheduling

Provide your staff with a convenient appointment system that works with your current practice management software. Offer your clients more choices for appointment requests. Our appointment system can help:

  • Organize your daily appointments with our easy-to-use dashboard
  • Schedule appointments outside of regular hours
  • Offer appointments through sleek and responsive websites

Our customers see an increase in new clients, simple scheduling, and decreased call volume after implementing our system.

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Veterinarian and staff using best practices
Pig, cat and turtle client using their mobile phones

Empower your clients to be proactive about their pet’s health

Our free mobile app empowers pet parents to take control of their pet’s health and opens up a new channel of communication for veterinary practices. Your clients will be able to:

  • Request and confirm appointments
  • Refill medications
  • Access pet health records
  • Create reminders for recurring pet health tasks

Over 1,000,000 app users manage their pet’s health with the PetDesk app and love the experience! We know that much because they have left us more than 70,000 5-star reviews on the Google Play and Apple App Store.

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Bring your clients back with great rewards

Our Customer Success team knows that not all veterinary practices are the same, which is why they will work with you to create a loyalty program that’s customized to your clinic and clients’ needs. Your unique loyalty program will:

  • Increase the number of client visits per year
  • Increase the average spend per client visit
  • Increase overall annual revenue

Our loyalty program syncs with your veterinary practice management system and is available to your clients through the PetDesk mobile app.

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Veterinarian increasing his clinic revenue with loyalty
Client cat overwhelmed by so many channels of communication

Maintain Communication & Build Trust

Two-Way Messaging is the tool you need to engage with your clients regularly. Client loyalty is fostered through ongoing dialogues that are convenient, useful, and personal. By opening a new line of communication with your clients, you can keep them engaged with another channel that creates a personal touch.

A lot can get done over text, but when you need a live view of the patient, turn to Video Chat to strengthen the veterinarian-client bond. Scheduled live video calls can help with more complex situations and deliver personalized care through telemedicine to meet client needs. Integrated directly into the PetDesk platform, Video Chat allows practices to create lasting relationships through Virtual Care visits without introducing new technologies, and with customized onboarding, it’s simple to get up and running.

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Thanks to Uncharted, Your First Month of PetDesk is Free

We believe that technology is only as good as the results you get from it. Speak to one of our Practice Management Consultants to see how your practice could benefit from our powerful and easy to use solutions.

Client Communication Challenges Solved

Over 2,000 successful veterinary practices across North America choose PetDesk.

Amazing customer service! The app alone is definitely worth it. PetDesk customer service is always available and has the friendliest representatives. The dashboard is super easy to use and the alerts for missing or incorrect information is foolproof.

Lacie R., Supervisor

My clients love PetDesk and I do too! I know that it has helped my clinic grow. I love the texting/direct message capability, my clients LOVE their reminders on their phone, and the ability to schedule appointments whenever they want. I also like the reviews it can generate.

Dr. Charly S, Veterinarian

PetDesk is awesome! We just started using it and love it! Efficiency is the main benefit. We no longer duplicate our work and everything we need is in one place so our team is able to easily do what's needed for our clients. How easy and efficient it makes everyone's job!

Bobbie G., Practice Manager

I love that clients can schedule and cancel appointments through the app. It greatly decreases the amount of phone traffic that we have while being convenient for the client.

Dr. Kristen H., Veterinarian

So far, our clients and staff love the PetDesk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number.

Aimee D., Office Manager

I enjoy the ease of use and clean design of the dashboard and app. It was easy to get set up and started. I also really like that their customer service is great and they are always checking in with us, improving the software and adding new features.

Sara T., Practice Manager

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