Success Stories

PetDesk Customer Case Studies

Read about how PetDesk has helped busy veterinary practices to generate more revenue with less busywork.

12
Hours Saved Per Week by Two-Way Messaging
Two-Way Messaging Time Savings – Care-Pets Animal Hospital

How a practice saved hours by moving callbacks & confirmations to text

For Care-Pets Animal Hospital, more than 70% of calls were going to voicemail, and few were getting responses. With Two-Way Messaging, 80% of messages are answered by clients, and the team saves nearly 60 hours a month using PetDesk.

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20
Less Time Spent Booking Appointments
Convenient Client Mobile App – Albert North Veterinary Clinic

How this clinic saved time & improved client bonds by adopting an app

Jennifer, the marketing manager at Albert North Veterinary Clinic, wanted to streamline communication for her clients with a practice app. Now with 46% of their clients using the PetDesk app, they have saved the front desk hours every week.

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8
Hours Saved Per CSR Each Month
Time Savings – East Padden Animal Hospital

How this growing hospital increased front desk efficiency and saved

With PetDesk, East Padden Animal Hospital grew by 154% over 4 years while automating & personalizing routine communication and introducing a client app to become more accessible.

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66
Minutes to Get Set Up with PetDesk
Fast & Easy Customized Onboarding – Valley Veterinary Practice

How this practice owner implemented PetDesk in a matter of hours

Dr. Jones knew she needed a new client communication software that wouldn’t take too much attention from her more urgent tasks. After a 66-minute PetDesk onboarding, she was saving 32 hours each month.

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47.5
Of Total Monthly Revenue from Loyalty Clients
Client Loyalty & Affordability – Lake Emma Animal Hospital

How this hospital lifted revenue with a customizable loyalty program

Lake Emma Animal Hospital was on the lookout for ways to maintain client loyalty. After implementing a customized loyalty program with PetDesk, monthly revenue grew by more than $130k.

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300
Pets Enrolled in Loyalty in Just 3 Months
Painless Loyalty Setup – Just Cats Clinic

How this clinic launched a customizable loyalty program in just two calls

Just Cats Clinic had a slow period and needed an easy-to-start way to increase visits. She called her PetDesk customer success manager about a customized loyalty program and was set up after just two calls.

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38
Decrease In No-Show Rate
Digital Appointment Reminders – Bluemound Animal Hospital

How this hospital used appointment reminders to decrease no-shows

With an increased no-show rate of 13%, Dr. Weaver realized that Bluemound Animal Hospital had around 1,500 missed appointments. With PetDesk, he saw a 38% decrease in no-shows and a 10% decrease in lost clients.

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27
Increase in Appointments Per Client
Increasing Client Visits – North American Veterinary Clinic

How this practice focused on existing clients to increase appointments

PetDesk’s Loyalty is designed to motivate your clients to visit more and spend more with your practice. Working with PetDesk to develop and implement a customized loyalty program has increased revenue by 35% for this North American Veterinary Clinic.

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565
Total Staff Hours Saved
Retention Revenue – San Diego Veterinary Clinic

How this practice increased annual revenue by $225k+

This San Diego Veterinary Clinic had not seen noticeable impacts with other communication software. After implementing PetDesk, they saw 1,538 more appointments in a year and a $255k increase in annual revenue.

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56
Increase in Recovered Clients
Client Retention & Appointments – Los Angeles Veterinary Clinic

How this hospital grew revenue by getting their clients back in the door

This Los Angeles Clinic found that focusing on existing clients was best for their business and the pets. After focusing on current clients and retention, both their clients’ and their business’s health substantially improved.

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Get More Helpful Articles on our Blog

Get Rid of your Clinic Cell Phone

| Staff Efficiency | No Comments
You and some loved ones are getting ready to spend a day on the water with your boat. No one is thrilled to discover there’s a hole in the boat, and you left your repair kit back home. Luckily, someone…

Streamline Normal with Two-Way Text

| Client Communication | One Comment
We’ve all been there. You call a client to confirm an appointment for tomorrow, and it rings 5 times and shuts off. You call back and finally get the voicemail. You leave your message about confirming and ask the client…

Supercharge your Front Desk with these Two-Way Texting Templates

| Staff Efficiency | 2 Comments
Many clients like texting you - and that’s great! One less phone call.  But many practices are missing the amount of outbound phone calls or emails that they can replace by using a simple and clear template. Save these templates…