The Practice Happy System: A Free Workbook
Create a Customized Plan for Improving Your Practice in 2021
COVID-19 showed how resilient veterinary businesses are. It also showed the limits of phone-dependent front desks. With the influx of curbside calls to and from your front desk, staff were overwhelmed and clients were often left hanging.
If you’re like thousands of other veterinary practices, you and your team improvised, added tools, and did everything you could to get through the day. As your team turns the page on 2020, it’s time to put a plan behind your communication and take back control of the changes.
This workbook includes:
An exhaustive list of all the communication tools available to veterinary practices
You’ll be able to identify what you are working with, plus additional ideas you may not have considered.
The tools to map common client questions and frequent calls your staff makes
Make sure your staff is being utilized to the best of your ability, and that clients have the best experience possible.
A set of targeted questions to plot your practice’s course through 2021
Answer thought-provoking questions to help you take action tomorrow, next month, and beyond.
A Workbook to Help You Solve Your Practice’s Problems
With 2020 gladly behind us, it’s time to take back control of the changes and put a plan behind your client communication.
Combining a complete catalog of client communication tools available to veterinary practices, plus a list of the reasons clients call (or you call clients), this workbook will help you put pen to paper and visualize your practice’s communication strategy – and then help you identify how to move forward. Your staff and your clients will thank you!