Discover how top clinics save time and get more visits with PetDesk. Tour the full platform >
Discover how top clinics save time and get more visits with PetDesk. Tour the full platform >
Discover how top clinics save time and get more visits with PetDesk. Tour the full platform >
veterinary online booking software
PetDesk Direct Booking reduces call volume 50%, drops no-shows
to 3%
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Book appointments 24/7 without phone calls
Let clients self-schedule to free up staff
Stay in control of your calendar
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Join over 12,000
veterinary practices
Join over 12,000
veterinary practices
Join over 12,000
veterinary practices
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78% of pet parents find it important to book visits 24/7 on any device¹
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of total bookings are conveniently made when the clinic is closed²
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reduction in phone call volume with PetDesk Direct Booking³
Why vets prefer
PetDesk Direct Booking
45% after hours booking
“The main goal was to ensure that clients can book an appointment whenever it’s convenient for them.”
Stephen Shirley
Director of Operations, Family Pet Health
20% more new clients
“We saw a 20% increase in the number of new clients, and I am happy about it.”
Dr. Meredith Murphy
DVM, St. Francis Animal Clinic
55% less phone calls
“With PetDesk’s online scheduling system, we have been able to reduce phone call volume by 50-55%.”
Kindra Hines
Practice Manager, Oceanside Veterinary Clinic
End the scheduling bottleneck
Free up phone lines with
24/7 online booking
PetDesk Direct Booking lets pet parents book 24/7 directly from your website or the PetDesk app, with a direct PIMS integration that keeps your schedule accurate—and you in control of your calendar.
24/7 SCHEDULING
Let clients book appointments at any time, even when your practice is closed, to free up the phone lines and your staff’s time.
A direct PIMS integration ensures appointments are booked accurately, eliminating double-bookings and manual entry.
Comprehensive PIMS integration network with 25+ systems supported.
Pet owners can book straight from your Google Business Profile with our connection to Google. The “Book Online” button appears on Google Search and Maps, helping more pet owners find and book with you instantly.
Osage Veterinary Clinic reduced call volume by 40%, or 3-4 hours a day, with PetDesk Direct Booking.
24/7 SCHEDULING
Let clients book appointments at any time, even when your practice is closed, to free up the phone lines and your staff’s time.
A direct PIMS integration ensures appointments are booked accurately, eliminating double-bookings and manual entry.
Comprehensive PIMS integration network with 25+ systems supported.
Pet owners can book straight from your Google Business Profile with our connection to Google. The “Book Online” button appears on Google Search and Maps, helping more pet owners find and book with you instantly.
Osage Veterinary Clinic reduced call volume by 40%, or 3-4 hours a day, with PetDesk Direct Booking.
“With PetDesk’s online scheduling system, we have been able to reduce phone call volume by 50-55%.”
Kindra Hines
Practice Manager, Oceanside Veterinary Clinic
“With PetDesk’s online scheduling system, we have been able to reduce phone call volume by 50-55%.”
Kindra Hines
Practice Manager, Oceanside Veterinary Clinic
CUSTOMIZABLE BOOKING RULES
Stay in control of your schedule with custom rules for service types, provider preferences, availability windows, and more.
Set rules that work best for your clinic.
Keyword-based screening allows you to flag and prioritize emergencies and urgent visits.
Enjoy the most customizable booking system with the widest range of rules and settings.
CUSTOMIZABLE BOOKING RULES
Stay in control of your schedule with custom rules for service types, provider preferences, availability windows, and more.
Set rules that work best for your clinic.
Keyword-based screening allows you to flag and prioritize emergencies and urgent visits.
Enjoy the most customizable booking system with the widest range of rules and settings.
“During their lunch break they actually can step away…now, each staff member gets an extra 20 minutes for their lunch.”
Kindra Hines
Practice Manager, Oceanside Veterinary Clinic
“During their lunch break they actually can step away…now, each staff member gets an extra 20 minutes for their lunch.”
Kindra Hines
Practice Manager, Oceanside Veterinary Clinic
24/7 AVAILABILITY
Clients can conveniently book services whenever it works for them—no more waiting on hold.
Manage appointments with just a couple of clicks or taps on any device.
St. Francis Animal Clinic booked almost 330 appointments in a year without having to talk to people on the phone.
39% of appointments booked at El Paseo Animal Hospital were out of hours.
24/7 AVAILABILITY
Clients can conveniently book services whenever it works for them—no more waiting on hold.
Manage appointments with just a couple of clicks or taps on any device.
St. Francis Animal Clinic booked almost 330 appointments in a year without having to talk to people on the phone.
39% of appointments booked at El Paseo Animal Hospital were out of hours.
“The main goal for me was to ensure that clients can book an appointment whenever it’s convenient for them—whether it’s 6 a.m., 3 p.m., or even after we’ve closed.”
Stephen Shirley
Director of Operations, Family Pet Health
“The main goal for me was to ensure that clients can book an appointment whenever it’s convenient for them—whether it’s 6 a.m., 3 p.m., or even after we’ve closed.”
Stephen Shirley
Director of Operations, Family Pet Health
AUTOMATED REMINDERS
Stop making manual reminder calls—reclaim hours from your day with automated email reminders and confirmations.
Reduce no-shows by allowing clients to confirm, reschedule, or cancel in just a few clicks.
St. Francis Animal Clinic saw a reduction of 15–20% in phone call volume and a 20% increase in new clients.
Family Pet Health saves about 10 minutes on the phone for every new client with Direct Booking.
AUTOMATED REMINDERS
Stop making manual reminder calls—reclaim hours from your day with automated email reminders and confirmations.
Reduce no-shows by allowing clients to confirm, reschedule, or cancel in just a few clicks.
St. Francis Animal Clinic saw a reduction of 15–20% in phone call volume and a 20% increase in new clients.
Family Pet Health saves about 10 minutes on the phone for every new client with Direct Booking.
APPOINTMENT DEPOSITS
Reduce no-shows by collecting deposits or full payments at the time of booking.
Protect revenue while capturing appointment requests that would otherwise be lost when clients can’t call during office hours.
Extensive adoption with over 12,000 veterinary practices worldwide.
Family Pet Health reduced their no-show rate to less than 3% with PetDesk’s Direct Booking and booking fee implementation.
APPOINTMENT DEPOSITS
Reduce no-shows by collecting deposits or full payments at the time of booking.
Protect revenue while capturing appointment requests that would otherwise be lost when clients can’t call during office hours.
Extensive adoption with over 12,000 veterinary practices worldwide.
Family Pet Health reduced their no-show rate to less than 3% with PetDesk’s Direct Booking and booking fee implementation.
“When we added a booking fee, our no-shows dropped to virtually zero. It’s been a game-changer.”
Dr. Michael Shirley
DVM/Owner, Family Pet Health
“When we added a booking fee, our no-shows dropped to virtually zero. It’s been a game-changer.”
Dr. Michael Shirley
DVM/Owner, Family Pet Health
FAQs
PetDesk Online Booking Frequently Asked Questions
How does PetDesk Direct Booking help us with client no-shows?
PetDesk Direct Booking enables staff to require and collect deposits when clients book appointments.
Do appointments booked through PetDesk Direct Booking go straight into our calendar?
Yes. PetDesk Direct Booking syncs directly with your PIMS, allowing scheduled appointments to show up in your calendar once booked.
How does your system avoid double appointment bookings?
PetDesk Direct Booking handles everything in real time. Our system checks your calendar multiple times as the client moves through the direct booking flow, ensuring that the time slot is still available when they are ready to complete the booking.
How customizable is your veterinary online booking software?
PetDesk’s online booking software offers over 200 detailed customizations, designed to simulate a natural conversation with your team.
Will we be losing control of our calendar at all?
Absolutely not. Our booking software operates with the same precision and efficiency as a dedicated receptionist, but without requiring breaks.
FAQs
PetDesk Online Booking Frequently Asked Questions
How does PetDesk Direct Booking help us with client no-shows?
PetDesk Direct Booking enables staff to require and collect deposits when clients book appointments.
Do appointments booked through PetDesk Direct Booking go straight into our calendar?
Yes. PetDesk Direct Booking syncs directly with your PIMS, allowing scheduled appointments to show up in your calendar once booked.
How does your system avoid double appointment bookings?
PetDesk Direct Booking handles everything in real time. Our system checks your calendar multiple times as the client moves through the direct booking flow, ensuring that the time slot is still available when they are ready to complete the booking.
How customizable is your veterinary online booking software?
PetDesk’s online booking software offers over 200 detailed customizations, designed to simulate a natural conversation with your team.
Will we be losing control of our calendar at all?
Absolutely not. Our booking software operates with the same precision and efficiency as a dedicated receptionist, but without requiring breaks.
FAQs
PetDesk Online Booking Frequently Asked Questions
How does PetDesk Direct Booking help us with client no-shows?
PetDesk Direct Booking enables staff to require and collect deposits when clients book appointments.
Do appointments booked through PetDesk Direct Booking go straight into our calendar?
Yes. PetDesk Direct Booking syncs directly with your PIMS, allowing scheduled appointments to show up in your calendar once booked.
How does your system avoid double appointment bookings?
PetDesk Direct Booking handles everything in real time. Our system checks your calendar multiple times as the client moves through the direct booking flow, ensuring that the time slot is still available when they are ready to complete the booking.
How customizable is your veterinary online booking software?
PetDesk’s online booking software offers over 200 detailed customizations, designed to simulate a natural conversation with your team.
Will we be losing control of our calendar at all?
Absolutely not. Our booking software operates with the same precision and efficiency as a dedicated receptionist, but without requiring breaks.
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Yes! We work with your PIMS!
PetDesk is an extension of your existing veterinary practice management system. Easy to implement and quick to sync, our platform gives you all the client connection features you’ve been nosing around for.
Yes! We work with your PIMS!
PetDesk is an extension of your existing veterinary practice management system. Easy to implement and quick to sync, our platform gives you all the client connection features you’ve been nosing around for.
Yes! We work with your PIMS!
PetDesk is an extension of your existing veterinary practice management system. Easy to implement and quick to sync, our platform gives you all the client connection features you’ve been nosing around for.
True stories from
trusted customers.
Primary Care Animal Hospital
Westside Veterinary Service
Galaxy Cats Vet Center
Family Pet Health
El Paseo Animal Hospital
From 22-Minute Hold Times to No Phone Room Needed
"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."
Dave Statner • Hospital Administrator
Primary Care Animal Hospital
16
Hours saved per week
48%
Out-of-hours bookings
3429
Appointments booked
452
Appointments via PetDesk
Primary Care Animal Hospital
Westside Veterinary Service
Galaxy Cats Vet Center
Family Pet Health
El Paseo Animal Hospital
From 22-Minute Hold Times to No Phone Room Needed
"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."
Dave Statner • Hospital Administrator
Primary Care Animal Hospital
16
Hours saved per week
48%
Out-of-hours bookings
3429
Appointments booked
452
Appointments via PetDesk
Primary Care Animal Hospital
Westside Veterinary Service
Galaxy Cats Vet Center
Family Pet Health
El Paseo Animal Hospital
From 22-Minute Hold Times to No Phone Room Needed
"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."
Dave Statner • Hospital Administrator
Primary Care Animal Hospital
16
Hours saved per week
48%
Out-of-hours bookings
3429
Appointments booked
452
Appointments via PetDesk
¹ PetDesk’s 2025 Pet Parent Research Report ² PetDesk customer case study with Family Pet Health ³ PetDesk customer case study with Oceanside Veterinary Clinic
¹ PetDesk’s 2025 Pet Parent Research Report
² PetDesk customer case study with Family Pet Health
³ PetDesk customer case study with Oceanside Veterinary Clinic
¹ PetDesk’s 2025 Pet Parent Research Report ² PetDesk customer case study with Family Pet Health
³ PetDesk customer case study with Oceanside Veterinary Clinic
