veterinary online booking software
PetDesk Direct Booking reduces call volume 50%, drops no-shows to 3%
- Book appointments 24/7 without phone calls
- Let clients self-schedule to free up staff
- Stay in control of your calendar
%
of pet parents consider it important to book appointments at any time on any device1
%
of total bookings are conveniently made when the clinic is closed2
%
reduction in phone call volume with PetDesk Direct Booking3
Why vets prefer PetDesk Direct Booking
“The main goal was to ensure that clients can book an appointment whenever it’s convenient for them.”
45% after hours booking
Director of Operations, Family Pet Health
“We saw a 20% increase in the number of new clients, and I am happy about it.”
20% more new clients
DVM, St. Francis Animal Clinic
“With PetDesk’s online scheduling system, we have been able to reduce phone call volume by 50-55%.”
55% less phone calls
Practice Manager, Oceanside Veterinary Clinic
End the scheduling bottleneck
Free up phone lines with 24/7 online booking
PetDesk Direct Booking lets pet parents book 24/7 directly from your website or the PetDesk app, with a direct PIMS integration that keeps your schedule accurate—and you in control of your calendar.
24/7 scheduling
Let clients book appointments at any time, even when your practice is closed, to free up the phone lines and your staff’s time.
• A direct PIMS integration ensures appointments are booked accurately, eliminating double-bookings and manual entry.
• Comprehensive PIMS integration network with 25+ systems supported.
• Osage Veterinary Clinic reduced call volume by 40%, or 3-4 hours a day, with PetDesk Booking.
“With PetDesk’s online scheduling system, we have been able to reduce phone call volume by 50-55%.”
– Kindra Hines, Practice Manager, Oceanside Veterinary Clinic
customizable booking rules
Stay in control of your schedule with custom rules for service types, provider preferences, availability windows, and more.
• Set rules that work best for your clinic.
• Keyword-based screening allows you to flag and prioritize emergencies and urgent visits.
• Enjoy the most customizable booking system with the widest range of rules and settings.
“During their lunch break they actually can step away…now, each staff member gets an extra 20 minutes for their lunch.”
– Kindra Hines, Practice Manager, Oceanside Veterinary Clinic
24/7 availability
Clients can conveniently book services whenever it works for them—no more waiting on hold.
• Manage appointments with just a couple of clicks or taps on any device.
• St. Francis Animal Clinic booked almost 330 appointments in a year without having to talk to people on the phone.
• 39% of appointments booked at El Paseo Animal Hospital were out of hours.
“The main goal for me was to ensure that clients can book an appointment whenever it’s convenient for them—whether it’s 6 a.m., 3 p.m., or even after we’ve closed.”
– Stephen Shirley, Director of Operations, Family Pet Health
automated reminders
Stop making manual reminder calls—reclaim hours from your day with automated email reminders and confirmations.
• Reduce no-shows by allowing clients to confirm, reschedule, or cancel in just a few clicks.
• St. Francis Animal Clinic saw a reduction of 15–20% in phone call volume and a 20% increase in new clients.
• Family Pet Health saves about 10 minutes on the phone for every new client with Direct Booking.
appointment deposits
Reduce no-shows by collecting deposits or full payments at the time of booking.
• Protect revenue while capturing appointment requests that would otherwise be lost when clients can’t call during office hours.
• Extensive adoption with over 8,000 veterinary practices worldwide.
• Family Pet Health reduced their no-show rate to less than 3% with PetDesk’s Direct Booking and booking fee implementation.
“When we added a booking fee, our no-shows dropped to virtually zero. It’s been a game-changer.”
– Dr. Michael Shirley, Owner/DVM, Family Pet Health
PetDesk Direct Booking FAQs
How does PetDesk Direct Booking help us with client no-shows?
PetDesk Direct Booking enables staff to require and collect deposits when clients book appointments.
Do appointments booked through PetDesk Direct Booking go straight into our calendar?
Yes. PetDesk Direct Booking syncs directly with your PIMS, allowing scheduled appointments to show up in your calendar once booked.
How does your system avoid double appointment bookings?
PetDesk Direct Booking handles everything in real time. Our system checks your calendar multiple times as the client moves through the direct booking flow, ensuring that the time slot is still available when they are ready to complete the booking.
How customizable is your veterinary online booking software?
PetDesk’s online booking software offers over 200 detailed customizations, designed to simulate a natural conversation with your team.
Will we be losing control of our calendar at all?
Absolutely not. Our booking software operates with the same precision and efficiency as a dedicated receptionist, but without requiring breaks.