What to Get Your CSRs?
Veterinary CSRs (Customer Service Representatives) play a crucial role in the success of a veterinary practice. They are the first point of contact for clients and their furry companions, and they provide invaluable support to the veterinarians and other staff members. It’s important to celebrate and recognize the hard work and dedication of our CSRs who do so much day in and day out. Here are some unique and new ideas on how to celebrate veterinary CSRs that you might not have considered:
#1 Provide Fear Free Certification for CSRs
Fear Free certification is an important tool that can help veterinary CSRs provide a positive and low-stress experience for pets during their visits to the vet. By providing Fear Free certification for CSRs, you are not only showing them that you value their skills and expertise but also investing in the well-being of the animals that come into your practice.
#2 Provide an iCalm Music Box
The iCalm music box is a great tool that can help to calm anxious pets and create a relaxing atmosphere in the reception area. By providing an iCalm music box for your CSRs, you are giving them a valuable resource to help them do their job more effectively and efficiently. They can also be species specific for different areas in the practice!
#3 Treat Pouches
CSRs are on top of greeting clients, but also their patients with treats. CSRs can use them to store treats for pets, making it easier to reward good behavior and build positive relationships with clients and their pets.
#4 Flowers and/or Plants
A simple but thoughtful way to celebrate is by giving them flowers or plants. It is a gesture that shows you appreciate their hard work and dedication and adds a touch of warmth and color to their workspace. Make sure that the flowers and plants are non-toxic to patients that come into the clinic.
#5 New Front Desk Equipment, Supplies, or Technology
CSRs love new office supplies. Gifting your CSRs with new front desk equipment or office supplies can help to improve their workflow and make their jobs easier. Whether it’s a new computer, printer, or phone system, or something as simple as a new set of fancy pens, notebooks, trays, or binders, these tools can help your your staff be more productive and efficient. If you’re looking for ways to build your clinic’s technology stack look into these companies:
- PetDesk for client communication and engagement
- Vetstoria for 24/7 online booking
- WhiskerCloud for websites and marketing
- Kontak for phone solutions
#6 Certification Through Animal Care Technologies
Animal Care Technologies offers a wide range of online training programs for veterinary staff, including CSRs. Providing certification through Animal Care Technologies can help to improve the knowledge and skills of your CSRs, making them more confident and effective in their jobs.
#7 Employee of the Month Plaque
An employee of the month plaque is a great way to recognize the hard work and dedication of your veterinary CSRs and start a new team tradition. It is a tangible reminder of their accomplishments and a way to show appreciation for their contributions to the practice. Your clients can join in on celebration, too!
#8 Single Cup Coffee Maker
Most CSRs drink coffee, tea, or hot chocolate to get their day started. This is a great way to add jazz and happiness to the reception area. It can also help them stay alert and focused during busy workdays and provide a much-needed break during a hectic schedule.
#9 Veterinary Apparel Gift Card
A Veterinary Apparel gift card is a thoughtful and practical gift that can help your CSRs look and feel their best at work. It is a way to show appreciation for their hard work while also providing a practical benefit.
#10 Because of Paws Gift
How do you celebrate CSRs, donate to a good cause, AND support a women-owned business? Get swag from the Because of Paws Etsy shop! From candles and pens to hair ties, and more, Because of Paws owners Susan and Angela handmake all of their gifts. There is something for everyone on your staff.
Celebrating veterinary CSRs is an important part of building a strong and successful veterinary practice. Gifting any of these helps you show your CSRs that you appreciate their hard work and dedication. These gestures not only boost morale and motivation but also help to create a positive and supportive work environment.