Are technicians going to save vet med? I mean, we know they already save the day on a regular basis, but in the weary winter of COVID there’s an additional treasure trove of knowledge to unlock. If you’re struggling to…
Software implementation can intimidate even the most experienced practice managers. Depending on the software, changes will come to staff workflow, veterinary workflow, and/or client experience. Practice managers have to balance the benefits - and new drawbacks - of the software…
What Does That Mean for Your Practice? In 2007, the smartphone was put into people’s hands for the very first time. In 2019 - only 12 years later - 81% of Americans owned a smartphone while only 4% did not…
We are proud to announce an exciting milestone here at PetDesk - TWO MILLION APP USERS! At this big milestone, we’re especially thankful for our PetDesk customers and our app users. As we get closer to our mission of improving…
The PetDesk founders, Aaron, Ken, and I, wrote an open letter a few months ago supporting the Black Lives Matter movement, making clear PetDesk’s commitment to not merely be aware, but active. We’ve done a lot of research, learning, and…
Another client is upset on the phone. The voice comes through immediately after the CSR picks up - “Hello? I’ve been waiting out here for 20 minutes. Where is my dog?” Your customer service representative scrambles to find out which…
The veterinary industry has made adjustments to the new normal refined by COVID-19 safety regulations. We have been hard at work, updating and improving our product features to meet customer feedback. With curbside emerging as a new normal, we prioritized…
It’s exhausting to live in a world with such unpredictability. If you had told me in January that the veterinary telemedicine Facebook group I created in 2018 would go from 2 members to 3,000 in a matter of days, I’d…
Save time in an era of split staff and curbside service At the beginning of the pandemic, veterinary practices did two important things to continue delivering care while ensuring their staff and clients’ health. First, practices shifted to curbside services…
When I first started work as a veterinarian, my clinic didn’t have email. We didn’t even have online access. Yes, this was in the current millennium. It was so bad that one time I had to call the state veterinarian…
