As a veterinarian, your primary concern will always be for your patients, and you trust your team to handle administrative duties so the practice runs smoothly. However, despite their efforts, instances where quality patient care isn’t their top concern may exist because there’s so much to do that isn’t patient care.
Not only is your team focused on quality patient care, but throughout the day, they are also responsible for quality client care, multi-tasking clerical duties, inventory management, clinic cleanliness, and so much more.
Here are 5 ways you can use automation so your team can focus on quality patient care.
1. Scheduling Appointments
The lucky staff member that handles the phones to schedule appointments may waste significant time trying to find a date and time that works for both the client and doctor. However, allowing clients to make online appointment requests frees up the staff member so they can focus on other tasks. Online appointment scheduling isn’t just convenient for your team, but it’s also convenient for your clients because the service is available 24/7 whenever they think of it.
2. Digital Forms
Whether it’s putting together welcome packets, puppy and kitten folders, or processing paperwork for a new patient, it’s all time-consuming. Yet, when you use online forms that clients can review and sign digitally, the documents are readily available in the patient’s file. The staff doesn’t have to worry about scanning documents, putting together folders, or managing a complex filing system.
3. Communicate with Clients
Communicating with clients is essential to quality patient care because you want to ensure the patient is up to date with their vaccinations and wellness checks. Instead of having the staff review each patient’s file and calling the client to remind them that it’s time for a visit, the client will receive a reminder for upcoming appointments or when they’re due for a vaccination.
4. Online Reviews
When someone is looking for a veterinary clinic with a history of providing quality patient care, they rely on other clients’ reviews. After their appointment, your clients will receive an invitation to fill out a short survey. The positive reviews will help potential clients get a feel for your clinic, the services you provide, and the quality of patient care they can expect. As for the negative reviews, you’ll be able to review them and address the concerns immediately. It doesn’t get much easier than that.
5. Bill Pay
When your clients use PetDesk Pay, they don’t have to hang around, waiting to ask staff a question about their bill, which could be an uncomfortable situation for everyone involved. Instead, the staff can send the client an itemized invoice via text message or email after the appointment. Your client doesn’t have to worry about remembering their wallets and your staff doesn’t have to waste time making collection calls or mailing invoices. Also, staff can send invoices for a deposit ahead of a surgery or new patient appointment to mitigate no-shows.
Quality patient care doesn’t have to suffer because your staff is busy with administrative tasks. When you address scheduling inefficiencies by automating some of the more time-consuming tasks, your staff can focus on what matters most – providing quality patient care that keeps clients coming back.
