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Simplify your clinic with PetDesk + Shepherd

Use PetDesk and Shepherd to solve your biggest front desk headaches—client outreach, scheduling, and reminders.

Get a demo

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fewer calls thanks to texting and reminders

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hours saved monthly through automation and workflows

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increase in client retention for clinics who choose PetDesk

Your complete client engagement system designed specifically for veterinary workflows

PetDesk Communications

Track every client interaction and put reminders on autopilot—with everything synced to Shepherd.

PetDesk Phones

Pair PetDesk Phones with Shepherd to get upfront caller and patient info for more productive calls.

PetDesk Direct Booking

Let clients book appointments online with your clinic – no need to talk to staff!

PetDesk Scribe

Reduce time spent writing medical notes with AI-powered transcription software.

Why use Shepherd and PetDesk?

Use Shepherd’s practice management system and PetDesk’s client engagement tools to make it easier for team members and pet parents to communicate and book appointments.

View all client interactions in one place

Get all of the information you need at your fingertips. PetDesk unifies appointment requests, two-way messaging, digital forms, phone calls and more into a single dashboard that syncs with ezyVet—without the hassle of clicking between multiple screens.

Communicate with clients any way they want

PetDesk helps you meet and keep up with the evolving digital communication expectations of pet parents by enabling convenient client engagement through text, email, push notifications, and faster phone calls—helping to drive loyalty and retention.

#1 veterinary mobile app in North America

PetDesk’s intuitive, user-friendly mobile app helps over 7 million pet parents manage their pets’ health through appointment requests, automatic reminders, pet insurance, and more. All this while saving your staff over an hour of phone time a day.

Save hours daily with AI notes from Scribe

Reclaim even more valuable time throughout the day by automatically transcribing appointment conversations into accurate, high-quality SOAP notes and patient summaries. This promotes trust and transparency for your practice.

PetDesk Communications

Get time back by automating client communications and delivering pet parents the digital convenience they expect.

Keep Shepherd as your clinic’s control center and use PetDesk Communications for all client interactions. Everything automatically updates in Shepherd, so there’s no more double entry.

Integrated Data, Simplified Practice

Your staff is overwhelmed with repetitive tasks like manually confirming appointments and sending reminders. PetDesk automatically sends these alerts so your team can focus on patient care and high-value interactions. (Practices often save 70+ hours/month!)

Free Your Front Desk & Reclaim Time

Provide staff one place for all client interactions and give pet parents the convenient, self-serve options they demand. The top-rated PetDesk mobile app offers easy appointment management, two-way texting, and access to health records.

Happier Staff, Happier Clients

Reduce no-shows with automated reminders, simplify payment collection, easily identify overdue compliance for proactive outreach, and strengthen client loyalty—all working seamlessly with your core Shepherd workflows.

Grow Your Practice Without Growing Your Workload

See how it works

PetDesk Communications

Get time back by automating client communications and delivering pet parents the digital convenience they expect.

Integrated Data, Simplified Practice

Free Your Front Desk & Reclaim Time

Happier Staff, Happier Clients

Grow Your Practice Without Growing Your Workload

See how it works

PetDesk Phones

Speed up calls with our veterinary-specific phone system that syncs with your PIMS.

Use the VoIP phone system built for vets alongside Shepherd for easy access to client and patient details, helping your team answer the phone with a personal greeting instead of a general “Hello?”

PIMS-VoIP Phone System

Don’t settle for slow, rigid phone systems. Reward yourself with a fast and customizable phone communication package to elevate your quality of service and keep you focused on providing outstanding care.

Voice

See how it works

PetDesk Phones

Speed up calls with our veterinary-specific phone system that syncs with your PIMS.

PIMS-VoIP Phone System

Voice

See how it works

PetDesk Direct Booking

Get accurate, AI-transcribed SOAP notes purpose-built for veterinarians.

Don’t let appointment scheduling tie up your phone lines or your staff. With PetDesk Direct Booking, pet parents book and manage their appointments online, and all scheduling is automatically updated in Shepherd.

Simplify Appointment Scheduling

Capture appointments that would otherwise be lost when clients can’t call during office hours. Set up service types, provider preferences, availability windows and more, so clients can book the right service in real-time.

24/7 Availability

Make it easy for clients to show up with automated reminders that let clients confirm, reschedule, or cancel appointments. Plus, collect online deposits at the time of booking.

Reduce No-Shows

See how it works

PetDesk Direct Booking

Get accurate, AI-transcribed SOAP notes purpose-built for veterinarians.

Simplify Appointment Scheduling

24/7 Availability

Reduce No-Shows

See how it works

PetDesk Scribe

AI-transcribed medical notes built for veterinarians.

PetDesk Scribe records your conversations from appointments and automatically transcribes them into fully-formatted SOAP notes – just review and go!

Save Hours on Manual Note Taking

Our AI engine is tuned for the language and situations common in veterinary use cases, so you can spend more time with patients and less time editing your notes.

Built for Veterinarians

Concise, client-friendly summaries that can just be copied, pasted, and quickly sent after visits enhance communication and understanding with pet parents.

Build Trust & Loyalty

See how it works

PetDesk Scribe

AI-transcribed medical notes built for veterinarians.

Save Hours on Manual Note Taking

Built for Veterinarians

Build Trust & Loyalty

See how it works

30+ Hours Saved

“PetDesk’s texting saves us an hour to an hour and a half a day off the phone. The efficiency is huge.”

Dr. Rachael Jeffery

DVM, El Paseo Animal Hospital

20% Fewer Calls

“We have seen a reduction of 15-20% in phone call volume, and a 20% increase in new clients.”

Dr. Meredith Murphy

DVM, St. Francis Animal Clinic

Superior Support

“The customer support at PetDesk has been excellent, the onboarding experience was super easy.”

Wendy Young

Practice Manager, Stevenson Village Vet

Ready to see what PetDesk can offer your clinic?

Submit the form on the right so we can prepare your custom demo.

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Ready to see what PetDesk can offer your clinic?

Submit the form on the right so we can prepare your custom demo.

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Ready to see what PetDesk can offer your clinic?

Submit the form on the right so we can prepare your custom demo.

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