Simplify your clinic with PetDesk + Shepherd
Use PetDesk and Shepherd to solve your biggest front desk headaches—client outreach, scheduling, and reminders.
%
fewer calls thanks to texting and reminders
hours saved monthly through automation and workflows
%
increase in client retention for clinics who choose PetDesk
Your complete client engagement system designed specifically for veterinary workflows.
PetDesk Communications
Track every client interaction and put reminders on autopilot—with everything synced to Shepherd.
PetDesk Phones
Pair PetDesk Phones with Shepherd to get upfront caller and patient info for more productive calls.
PetDesk Direct Booking
Let clients book appointments online with your clinic – no need to talk to staff! (Coming soon)
PetDesk Scribe
Reduce time spent writing medical notes with AI-powered transcription software.
Why use Shepherd and PetDesk?
Use Shepherd’s practice management system and PetDesk’s client engagement tools to make it easier for team members and pet parents to communicate and book appointments.
View all client interactions in one place
Get all of the information you need at your fingertips. PetDesk unifies appointment requests, two-way messaging, digital forms, phone calls and more into a single dashboard that syncs with Shepherd—without the hassle of clicking between multiple screens.
Communicate with clients any way they want
Texts? Emails? App notifications? Good old-fashioned phone calls? PetDesk helps you cover them all.
#1 veterinary mobile app in North America
PetDesk’s intuitive app helps over 7 million pet parents manage their pets’ health and request appointments, while saving staff 1+ hour of phone time per day.
Save hours daily with AI notes from Scribe
Reclaim hours each day by automatically transcribing appointment conversations into accurate, high-quality SOAP notes and client summaries.
PetDesk Communications
Get time back by automating client communications and delivering pet parents the digital convenience they expect.
Integrated Data, Simplified Practice
Keep Shepherd as your clinic’s control center and use PetDesk Communications for all client interactions. Everything automatically updates in Shepherd, so there’s no more double entry.
Free Your Front Desk & Reclaim Time
Your staff is overwhelmed with repetitive tasks like manually confirming appointments and sending reminders. PetDesk automatically sends these alerts so your team can focus on patient care and high-value interactions. (Practices often save 70+ hours/month!)
Happier Staff, Happier Clients
Provide staff one place for all client interactions and give pet parents the convenient, self-serve options they demand. The top-rated PetDesk mobile app offers easy appointment management, two-way texting, and access to health records.
Grow Your Practice Without Growing Your Workload
Reduce no-shows with automated reminders, simplify payment collection, easily identify overdue compliance for proactive outreach, and strengthen client loyalty—all working seamlessly with your core Shepherd workflows.
PetDesk Phones
Speed up calls with our veterinary-specific phone system that syncs with your PIMS.
PIMS-VoIP Phone System
Use the VoIP phone system built for vets alongside Shepherd for easy access to client and patient details, helping your team answer the phone with a personal greeting instead of a general “Hello?”
Voice
Don’t settle for slow, rigid phone systems. Reward yourself with a fast and customizable phone communication package to elevate your quality of service and keep you focused on providing outstanding care.
coming soon
PetDesk Direct Booking
Skip the calls and let clients book appointments on their own time.
Simplify Appointment Scheduling
Don’t let appointment scheduling tie up your phone lines or your staff. With PetDesk Direct Booking, pet parents book and manage their appointments online, and all scheduling is automatically updated in Shepherd.
24/7 Availability
Capture appointments that would otherwise be lost when clients can’t call during office hours. Set up service types, provider preferences, availability windows and more, so clients can book the right service in real-time.
Reduce No-Shows
Make it easy for clients to show up with automated reminders that let clients confirm, reschedule, or cancel appointments. Plus, collect online deposits at the time of booking.
PetDesk Scribe
Get accurate, AI-transcribed SOAP notes purpose-built for veterinarians.
Save Hours on Manual Note Taking
PetDesk Scribe records your conversations from appointments and automatically transcribes them into fully-formatted SOAP notes – just review and go!
Built for Veterinarians
Our AI engine is tuned for the language and situations common in veterinary use cases, so you can spend more time with patients and less time editing your notes.
Build Trust & Loyalty
Concise, client-friendly summaries that can just be copied, pasted, and quickly sent after visits enhance communication and understanding with pet parents.
30+ Hours Saved
“PetDesk’s texting saves us an hour to an hour and a half a day off the phone. The efficiency is huge.”
Dr. Rachael Jeffery, DVM,
El Paseo Animal Hospital
20% Fewer Calls
“We have seen a reduction of 15-20% in phone call volume, and a 20% increase in new clients.”
Dr. Meredith Murphy, DVM,
St. Francis Animal Clinic
Superior Support
“The customer support at PetDesk has been excellent, the onboarding experience was super easy.”
Wendy Young, Practice Manager,
Stevenson Village Vet
Book a demo
Ready to see what PetDesk can offer your clinic?
Submit the form on the right so we can prepare your custom demo.