Beyond Service: Nurturing Client Service in Veterinary Care

Join PetDesk and Blue Heron Consulting for a 3-part webinar series on building your unique client experience!

Join the Live Webinar Series

Walk through a step-by-step client journey to learn what’s seen through the eyes of a pet parent. Equipped with tools to build your very own client experience, you’ll be empowered to set your practice apart, make your pet parents feel valued, and boost your credibility. Explore a blend of digital presence, in-clinic look and feel, and innovative tech that sets the stage for an exceptional client and patient experience. By focusing on what makes a modern practice successful, you’ll see what new strategies practice owners and staff are using to make their business stand out.

During this series, we’ll discuss:

  • How to build a unique client experience
  • What makes up a modern practice
  • Leveraging tools to boost efficiency
  • Elevating client communication
  • Client-first practice management and more!

Webinar Series Details

Part 1

Date: August 14, 2024
Time: 10am PST / 1pm EST
Duration: 1 Hour CE

Part 2

Date: August 21, 2024
Time: 10am PST / 1pm EST
Duration: 1 Hour CE

Part 3

Date: August 28, 2024
Time: 10am PST / 1pm EST
Duration: 1 Hour CE

Webinar Series Details

Mary Schwartz

Mary Schwartz, CVT, Manager of Sales Enablement, PetDesk

Mary Schwartz, a Certified Veterinary Technician (CVT), has a robust career in the veterinary industry spanning a decade. Serving as a personal consultant to each team, Mary arms her colleagues with industry and clinic knowledge so that they’re better able to serve customers, ultimately empowering veterinary professionals to be efficient in their day-to-day and maximize the return on their technology investment.

Mary LeMay

Mary LeMay, Lead Operational Coach, Start-Up Acquisition Coach, Blue Heron Consulting

Mary LeMay’s passion for leading teams ignited many years ago. After obtaining her Associate’s Degree in Management, her journey into veterinary medicine started with an externship at Animal Hospital, Inc. (AHI). Halfway through the program, Mary realized she had found her new home and joined AHI’s reception team. This new adventure began just as Blue Heron Consulting started their coaching journey with the practice. Over the next several years, Mary accepted a variety of positions within AHI, tackling some of the most challenging aspects of the clinic like inventory, management, and human resources.

After years at AHI, Mary realized she wanted to make a larger impact on the veterinary community. She found herself inspired to study the processes behind coaching and the pillars to achieving a healthy work-life balance and well-being, eventually earning her certificate in Health and Wellness coaching. She aims to help clinics identify future goals, develop systems to streamline daily operations, and generate a culture that fosters growth and prosperity. She’s excited to combine her veterinary knowledge and love for coaching to support veterinary practice owners in creating profitable practices with high-performing teams. 

Aside from working and studying, Mary likes to go boxing and head outdoors for some hiking, running, and paddle boarding. She enjoys spending time with her husband, Mike, riding their Harley and taking vacations to Florida. Their six children and American Bulldog, Zoey, fill their home with an incredible amount of love—and laundry!

live webinar

Register today and start building your clinic’s client experience

Join Us for the Series Starting August 14th!