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PetDesk Overview

PetDesk has empowered over 3,000 veterinary practices across North America with client engagement software that helps streamline front office processes and build better relationships with their clients using powerful veterinary communication features. With the 5-star rated PetDesk mobile app, 3 million clients stay current with their pets’ health so that they can live longer, happier, and healthier lives.

Veterinary Client Communication Features

Leverage PetDesk’s powerful veterinary client engagement features that support your front office staff so they can provide the best care and consideration for your clients and pets. Here are just some of the ways that can help transform the way your practice operates:

Reminders & Confirmations

Apps, emails, push notifications, and text messages let you deliver critical veterinary information that boosts client compliance.

5-Star Pet Health Mobile App

Our #1 veterinary communication app keeps your clients connected 24/7 with immediate access to their pet’s information.

Online Appointment Requests

59% of clients prefer online scheduling. So give them what they want–online scheduling day or night and reduce the time your staff spends on the phone setting, canceling, and rescheduling appointments.

Two-Way Messaging

Instead of picking up the phone only to leave voicemail after voicemail, utilize PetDesk’s Two-Way messaging to share quick and simple pet information like post-exam follow-ups and medication pick-ups.

Loyalty Programs

PetDesk works with your practice to create a loyalty program that will not only incentivize clients to stay loyal and visit your clinic more often but keep pets happier and healthier with helpful services.

Support Every Step of the Way

From implementation to training and beyond, PetDesk provides your staff with unmatched, quality support for your practice so that you can continue to give clients and their pets an exceptional experience.

PIMS Integration

Supercharge your practice management system by syncing with PetDesk so that you can cut down on busy work and accomplish more care for pets. PetDesk currently works with top PIMS like AVImark, Cornerstone, ImproMed, and 15 others.

Client Communication Challenges Solved

Over 3,000 successful veterinary practices across North America choose PetDesk.

Amazing customer service! The app alone is definitely worth it. PetDesk customer service is always available and has the friendliest representatives. The dashboard is super easy to use and the alerts for missing or incorrect information is foolproof.

- Lacie R. Supervisor

PetDesk is awesome! We just started using it and love it! Efficiency is the main benefit. We no longer duplicate our work and everything we need is in one place so our team is able to easily do what's needed for our clients. How easy and efficient it makes everyone's job!

- Bobbie G. Practice Manager

My clients love PetDesk and I do too! I know that it has helped my clinic grow. I love the texting/direct message capability, my clients LOVE their reminders on their phone, and the ability to schedule appointments whenever they want. I also like the reviews it can generate.

- Dr. Charly S. Veterinarian

I love that clients can schedule and cancel appointments through the app. It greatly decreases the amount of phone traffic that we have while being convenient for the client.

- Dr. Kristen H. Veterinarian

So far, our clients and staff love the PetDesk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number.

- Aimee D. Office Manager

I enjoy the ease of use and clean design of the dashboard and app. It was easy to get set up and started. I also really like that their customer service is great and they are always checking in with us, improving the software and adding new features.

- Sara T. Practice Manager

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Keep Your Staff Happy, Clients Engaged, and Practice Profitable

PetDesk is passionate about developing easy-to-use communication software to free up more time to do what you do best: help clients and heal pets.

The PetDesk experience gets you:

  • Custom Onboarding: Get up and running in as little as a few hours with an implementation tailored to your practice.
  • Staff Training: Training individualized for your practice reduces time wasted by focusing on your specific needs.
  • Live Chat & Phone Support: Industry-leading response time means when you need something, our team will be there to help you fast.

We believe that technology is only as good as the results you get from it. Speak to one of our Practice Management Consultants to see how your practice could benefit from our powerful and easy-to-use solutions.