Health Service Reminders

Keep your schedule full and predictable by reminding clients when they should schedule routine services and preventative care.

PetDesk push notification view on phone screen left side

PetDesk reminder records view on phone screen right side

Overview

Reduce non-compliance with the most complete reminder system on the market. PetDesk’s Health Service Reminders automatically remind clients when they have a pet due for care. We give you the ability to remind clients across four different channels – text, email, app notification, and postcard – ensuring that clients stay on top of their pets’ health.

receptionists at vet clinic front desk

dog parent keeping hand on dog and holding phone

Save 1000s of hours per year by sending health service reminders automatically.

Robust health service reminders

PetDesk’s Health Service Reminders pull service information directly from your PIMS, ensuring that reminders are sent automatically across your full range of services. With health service reminders, you don’t have to worry about last-minute changes and cancellation policy headaches. Clients get early and frequent access to reminders sent straight to their devices.

Pulls all reminders from PIMS with a “type” of “Reminder” or “Wellness”

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Customizable with filtering by reminder codes or descriptions

Three-reminder cadence: 1st reminder sent two weeks before due, 2nd sent one week past due, 3rd sent four weeks past due

Can be sent via email, push notification, text, and postcard

Multi-channel reminders drive results

Hectic client lifestyles mean phone calls rarely get through. Staff is left to call again and again. Telephone outreach is as repetitive as fetch but not nearly as fun – and it can dominate the workday at the front desk. That’s why PetDesk takes a multi-channel approach to reminders: ensuring that clients never miss a regular appointment. PetDesk offers reminders across the following channels:

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Text Message (SMS): 98% of text messages are read in the first five minutes, making SMS the perfect option to reach clients who have opted into text reminders

Email: Email remains the go-to channel for businesses to share news and promotions with their clients, making it a great secondary option to ensure clients are reached

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App Push Notification: Sent through the PetDesk Mobile App, push notifications allow clients to request an appointment through the PetDesk app then and there

Postcard: Sending postcards is more expensive, but they remain a good option for clients who don’t have an email address on file, or a textable phone number

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Did you know? 98% of text messages are opened in the first five minutes.