Mass Messaging and Email Marketing For Veterinary Clinics

Send messages, promotions, and notifications to specific segments of your client base.

PetDesk app mass messaging view on phone screen

Overview

Have a specific promotion or business message you need to get out? Segment your messaging by client base or patient details with our mass messaging solution. Not only that, you can get data on who received the message, clicked on, or opened it too! Mass messages are sent across both email and the PetDesk mobile app, ensuring that your message gets across.

a dog holding the ball in his mouth and the parent is behind the dog

PetDesk’s lapsed client reports allowed Animalia CSRs to target clients who’d slipped out of compliance. With an astounding 6,453 digitally-reachable clients, they sent out 11,432 electronic notices in the past 12 months.

Custom audience segmentation and filtering

Group clients by specific criteria in order to send your message or promotion to the right audience. Send promotions to out-of-compliance clients, notify upcoming scheduled appointments about unexpected closures, and let clients know about crucial changes in emergency office hours. Filters available include:

All Clients: all clients that you have an email address on file for, or who have the mobile app

Mobile App Clients: all clients who have the PetDesk mobile app

Email-Only Clients: all clients that you have an email address on file for

track your records

Loyalty Clients: clients who have points in your Loyalty program

Pet Species and Age: sort and filter by pet species and age

Last Appointment Date: include all clients who had an appointment last within a specific date range

Upcoming Appointments: include all clients who have an upcoming appointment within a specific date range

Out of Compliance: includes clients who have at least one pet that is out of compliance in the past year, have not scheduled an appointment in the past year, or do not have an upcoming appointment within the next month