Frequently asked questions
for veterinary practices
See all common questions about PetDesk. We’re here to help!
Information about cost, contracts (yes, we really don’t do those!), packages, and more.
Learn about our reminders, clients who don’t use the app, how our system compares, and more.
Working with PetDesk
View answers around transitions, time savings, revenue, and support below.
Practice Management Systems
We sync with over 20 PIMS. Learn more about our integrations below.
Information about current customer and PetDesk App user guides, the California Consumer Privacy Act, and more.
How much does it cost?
That depends on what you want! Reach out to our sales team to discuss the best package for your practice.
You really don’t do contracts?
That’s correct! You can cancel anytime. We believe our customer service – combined with your continued success with PetDesk – will help us keep you a satisfied customer.
Do my clients have to pay for the app?
Nope! The app is completely free for your clients. They can download it here.
What if I want a package that does not include reminders?
At this time, you need the base reminders and communication package to access Two-Way Messaging, Video Chat, or Loyalty.
Will PetDesk replace my current reminder system?
Yes! We will automate health service and appointment reminders and will provide you with tools to get more web appointment requests just like your other reminder system has done in the past — plus, your clients will have access to the PetDesk mobile app!
What about my clients that don’t download the app?
We know not every client you have will download PetDesk, and that’s ok! We will reach these clients through other channels, including emails, texts, and postcards.
How does your system compare to mine?
PetDesk is a complete communication solution that streamlines and simplifies veterinary staff work while giving your clients a terrific experience. All of this with the fastest and most comprehensive support package available to make sure your practice sees success with your communications.
Why is an app better than a portal?
Consumer behavior has changed dramatically since portals were invented. Most mobile phone users check their phone more than 60 times per day. So, businesses are using apps to connect with customers and clients. Mobile apps are more personalized, more people will use them, and they also ensure that your practice is reaching your clients where they are.
Working with PetDesk
How do I transition off my existing reminder system?
Our implementation team will help you schedule the change so that you can coordinate with the other vendor to disable your existing reminder system at an appropriate time for you and your team to launch PetDesk.
How do you save time for my practice?
We make it easy for your staff and clients to communicate by automating communications and saving your staff phone time. Some of our highest-impact features include digital appointment requests, digital appointment confirmations, and medication refill requests.
How do you make veterinary clinics money?
By automating communications and reaching your clients through a variety of channels, we lower your no-show rate, lift your appointments per client, and — most importantly — save your team time so that you can focus on high-value activities that will retain clients.
What is PetDesk support like?
We are proud of our best-in-class support team! We have live chat available for your entire staff that uses the dashboard, plus the conventional channels of email and phone. We also assign a Customer Success Manager to your practice during onboarding so you always have a PetDesker to reach out to — and who will reach out to you.
Practice management systems (PIMS)
What Practice Management Systems (PIMS) do you sync with?
We sync with the following PIMS:
- AVImark SQL
- Complete Clinic
- Cornerstone Cloud
- Covetrus Pulse
- DaySmart Vet
- DVM Manager
- Hippo Manager
- ImproMed Infinity
- ImproMed Equine
- Intravet SQL
- Triple Crown
- V-Tech Platinum
Why don’t you sync with my practice management system (PIMS)?
Integrations are hard work! We are working to add more integrations to PetDesk, and prioritizing based on the number of clinics that use that PIMS.