PetDesk FAQs

That depends on what you want! Reach out to our sales team to discuss the best package for your practice.

That’s correct! You can cancel anytime. We believe our customer service – combined with your continued success with PetDesk – will help us keep you a satisfied customer.

Nope! The app is completely free for your clients. They can download it here.

At this time, you need the base reminders and communication package to access Two-Way Messaging, Video Chat, or Loyalty.

Our implementation team will help you schedule the change so that you can coordinate with the other vendor to disable your existing reminder system at an appropriate time for you and your team to launch PetDesk.

We make it easy for your staff and clients to communicate by automating communications and saving your staff phone time. Some of our highest-impact features include digital appointment requests, digital appointment confirmations, and medication refill requests.

By automating communications and reaching your clients through a variety of channels, we lower your no-show rate, lift your appointments per client, and — most importantly — save your team time so that you can focus on high-value activities that will retain clients.

We are proud of our best-in-class support team! We have live chat available for your entire staff that uses the dashboard, plus the conventional channels of email and phone. We also assign a Customer Success Manager to your practice during onboarding so you always have a PetDesker to reach out to — and who will reach out to you.

Our Support Team manages a Help Center for active customers. You can find all of our customer support guides here.

• You and your clients can browse through our pet parent FAQs here.
• You and your clients can also download the free mobile app here!

What is the CCPA? The California Consumer Privacy Act (CCPA) is a new law designed to give California residents more control over their personal data. The law covers the right of Californians to:

1. Know what personal information is being collected about them.
2. Know whether their personal information is sold or disclosed and to whom.
3. Say no to the sale of their personal information.
4. Access their personal information.
5. Have equal service and price, even if they exercise their privacy rights.

The CCPA began to take effect on January 1, 2020.

You may have obligations under the CCPA if you do business in the state of California (including online sales) and meet one or more of the following three qualifications:

• Do over $25M in annual revenue.
• Collect data from over 50K individuals annually.
• Make more than half of your annual revenue selling personal information.

Be sure to consult with your legal counsel to see if CCPA applies to your business.

California residents have “the right to be forgotten,” and have their data removed from PetDesk upon their request. If a client has their information removed from PetDesk they will no longer be able to access the app, receive reminders and other communications, or participate in the loyalty program.

In compliance with the California Consumer Privacy Act (CCPA), PetDesk honors California resident’s right to:

• Know and have access to personal information that is being collected about them.
• Know whether their personal information is sold or disclosed and to whom.
• Say no to the sale of their personal information.
• Have equal service and price, even if they exercise their privacy rights.

All PetDesk customers can manage and control what PetDesk does with personal data. Requests can be made via our online forms or by emailing support@petdesk.com to do the following:

• Email me with all my personal information that PetDesk has retained.
• Update my information and/or my preferences about how my information is used by PetDesk.
• Have my personal information deleted.