More Than a Transaction: The Power of Payments to Eliminate No-Shows and Create a More Efficient Office Workflow

Payments. They’re boring and transactional – at best, a minor task after every appointment (at worst, a client tantrum). But should they be? In this webinar, we’ll talk with Stephen Shirley from Family Pet Health to learn how they used payment collection to improve their in-office workflow and eliminate no-shows – for $1000s in additional revenue per month. We’ll challenge the conventional wisdom about payments, and explain how easy it is to do the same in your clinic.

In this webinar, you’ll learn:

• How Family Pet Health cut new client no-shows by over 50% – netting an additional $6,000 in monthly revenue
• What “Workflow Management” is, and why payment transactions should play a key role in clinic workflows
• How requesting payment at the right time incentivizes good client behavior (and how requesting at the wrong time incentivizes bad client behavior)
• The impact of payments on the client experience