Experience the best cloud phone system for Veterinarians

All your voicemails available in one place — review them in your UCP box.

There’s no end in sight when it comes to scaling your system with PetDesk Phones. Add as many extensions as you want, whenever you want.

Get one of our in-house professionals to record all your voice menus and announcements. Remember, you can add and edit as many as you want.

No more bulky and expensive fax machines of old. Use our system to send and receive faxes just like you used to, but with everything running through our VoIP system and being converted to PDF on each end. Faxes are just two clicks away (easier than email).

Your new call queues option allows you to stack as many callers as you want until you or your colleague can answer them. Callers have the option to leave a voicemail or request a call-back while waiting. Custom periodic announcements while in queue are available as well.

All voicemail boxes are backed up to dedicated email addresses by default. This way, you never lose anything, and forwarding a voicemail is easy and convenient.

If you wish to review or troubleshoot your team’s calls, you can do so by enabling call recording on any or all of your numbers. All recordings will be available through our easily searchable web portal.

Say you’re on a call with a teammate, and you need to add a third colleague to the call. One click, and you’re there. Our system is optimized for supporting multiple lines on calls.

The business hours feature allows you to set your hours of operation and restrict incoming calls to that interval (don’t worry, you always have manual overrides available). You will always be able to dial out or make internal calls, but inbound calls will come through exactly when you want them.

Does your business require an international number? Local phone numbers allow your customers from abroad to call you at standard local rates or free of charge. We’ve got you covered (more than 160 countries available).

If your company has several different phone numbers for different channels or purposes, you can tag every one of them, and when the call comes in, you will know which one was dialed at a glance and be prepared for the exchange.

Want to catch your clients’ attention by sharing an image of a GIF directly via a text message? Once again — we’ve got you covered.

Local or long distance? Makes no difference to us! Everything is included as part of the account for every client.

Can you imagine a conference bridge for up to 2,000 callers? We can. It’s fully customizable, and available with your account.

No more annoying busy signal sounds. Connect as many lines as you need to just one phone number.

With caller ID, you will know the name and number of the person trying to reach you prior to picking up, giving you the confidence you need to conduct the conversation to your advantage.

If a caller knows the extension number of the staff member they are trying to reach, once connected, they can simply type that number in, and they will be connected immediately — circumventing the menus.

One-click transfer to an extension in your location or outside (via softphone), or an outside number.

Your extension can have its own softphone copy — allowing you the flexibility of doing everything you could do from your desk phone.

Easily transfer calls to another extension or number, with the ability to stay on the line and make introductions.

The blacklist option allows you to add undesirable or spam numbers that will not be allowed to ring inbound into your business ever again.

Besides just flagging for follow-up and notes, you can add up to 5 levels of severity to each call and use these attributes to filter calls. Very handy with troubleshooting bad calls.

The call-back option is designed to boost productivity and make sure no calls are left unanswered. All missed calls are registered in the system. Do a one-click call-back and successfully connect with every caller.

Every individual call has a detailed view with a list of all events that occurred in the system for quick and easy troubleshooting, as well as a follow-up flag, call severity menu, and notes open field.

Using a Cloud Softphone app, your cell phone becomes a carbon copy of your physical extension at work, giving you the flexibility to do everything you would from a desk phone while on the go.

The call whisper option allows you to attend a live call with a customer and talk to your team member on the call without being heard by the other party (very helpful when training new personnel).

Place a call on a call park slot and pick it up again from any device. Gives you flexibility that a normal call hold doesn’t (the call is no longer stuck on that one device).

Call a colleague with one click by simply pressing their extension on the touch screen (no phone number needed).

If you wish to broadcast an announcement to multiple phones at once, you can do so by using the page group option. Create custom groups for your specific use cases.

Use this option to take a single phone out of a ring group if they happen to be a part of one. This option just turns off incoming calls and transfers them directly to voicemail for a single extension.

Detailed daily reports on all agents are available in the PetDesk Phones system, allowing you to monitor their performance and ensure improvements when needed.

To help you track agent performance and ensure system optimization, PetDesk Phones provides you with complex statistics on all calls, agents, queues, menu funnels, etc. No more guesswork — make all your decisions data-driven.

The PetDesk Phones system has filters allowing you to display data as you see fit (e.g., by agent, phone number, queue, or timeframe). Generate reports that are relevant to your business.