veterinary phone system
PetDesk Phones speeds up calls to save over 200 hours for staff
- The first veterinary-specific phone system
- Integrates perfectly with 25+ PIMS
- More productive and personalized calls
%
of pet parents report long phone hold times as an issue when booking appointments.1
%
call productivity rate without missed calls or voicemails.2
estimated hours saved by directing missed calls to voicemail and sending auto SMS2
Why vets prefer PetDesk Phones
“PetDesk phones have absolutely changed the way we interact with clients.”
84.88% productivity rate
Practice Manager, San Benito Vet Center
“We highly recommend PetDesk to those seeking solutions for their clinic.”
100% vet approved
Practice Manager, Hometown Veterinary Care
“The customer support at PetDesk has been excellent, the onboarding experience was super easy.”
Superior support
Practice Manager, Stevenson Village Vet
End the phone bottleneck
Know who’s calling before you even answer
PetDesk Phones eliminates the bottleneck with the first veterinary-specific phone system to integrate directly with your PIMS—letting you see who’s calling and their pet’s complete history before you pick up.
fully-featured voip phone system
The veterinary-specific phone system that provides excellent service for your most important communications channel.
• Complete system includes caller ID, voicemail, extensions, call queues, recording, conference calls, business hours, and much more.
• Unlike most others, PetDesk Phones is a veterinary-specific phone system with a direct PIMS integration.
• 24/7 US-based support from a team that understands veterinary workflows.
• No hidden fees that other providers charge for, such as multiple IVRs, softphones, and per-minute costs.
“This level of personalized service and support has made the transition to PetDesk Phones seamless, allowing the clinic to focus more on patient care rather than technical setups.”
– Bree Koehler, Practice Manager, San Benito Veterinary Center
PIMS Integration
See who’s calling and access their pet’s complete history from your PIMS before answering.
• View upcoming appointments, vaccine status, recent visits, and more—all on one screen—so you can have more personalized conversations.
• Comprehensive PIMS integration network with 25+ systems supported.
• Every implementation is custom-configured to the clinic’s needs and specifications.
“When clients call, we can immediately pull up their accounts, saving time in identifying and verifying their information.”
– Bree Koehler, Practice Manager, San Benito Veterinary Center
voice productivity
Handle high call volumes with smart voice features like voicemail transcription, detailed call records, call-back, and click-to-call.
• Call on any device with an internet connection, and untie yourself from the front desk to help out elsewhere in the clinic.
• Resolve issues at a glance with voicemail audio files and transcription sent directly to your email.
• Ensure each message gets a timely response by organizing and prioritizing all voicemails.
“PetDesk Phones allows us to manage our time and prioritize our tasks more effectively.”
– Dr. Rachel Jeffrey, DVM & Co-Owner, El Paseo Animal Hospital
smart call routing
Direct each phone call to the right team member faster and more efficiently.
• 35% of pet parents report long phone hold times as an issue when booking appointments. 1
• Our ring groups feature can notify callers when the clinic is closed, or direct them to transfer to another department.
“We can customize the call flow, determining the path a call takes when it’s unanswered and ensuring it’s routed appropriately based on our predefined decision tree. I love that!”
– Dr. Rachel Jeffrey, DVM & Co-Owner, El Paseo Animal Hospital
voice analytics
Identify peak call times and staffing needs to optimize your team’s schedule and improve client service.
• 57% of pet parents report issues with appointment booking.1
• San Benito Vet Center handled 480 after-hours calls with auto-SMS, providing service outside of business hours.
“When the receptionist identifies a call that may require more time, especially during busy moments, they can efficiently prioritize tasks to ensure all clients receive timely and effective service.”
– Dr. Rachel Jeffrey, DVM & Co-Owner, El Paseo Animal Hospital
PetDesk Phones FAQs
What is the difference between PetDesk Phones and standard phone systems?
Can we use our own phone number, or will we need to get a new one?
Can we repurpose our current phones?
Do you provide analytics or tracking with PetDesk Phones?
Yes. We provide in-depth, highly-customizable analytics so your administrators can track all of your reporting needs.