Build lasting veterinary client relationships with PetDesk!

Strong veterinary client relationships help professionals like you provide the absolute best care to pets, but establishing a solid clinic-client bond can be hard to do without the right tools. When it comes to simplifying client communication and creating a lasting impression on pet parents, PetDesk has your clinic’s go-to solutions! We’ll help you capture the attention of pet owners, retain more business, and build an inviting and trustworthy veterinary environment that stands out from other clinics.

Drive clinic growth through veterinary marketing

In order to maintain strong relationships with pet parents, you first need recurring clients at your clinic. PetDesk Marketing equips you with strong digital tools to attract and retain consistent clients, helping you get more business and grow your community. From custom-made, veterinary-specific websites to a full suite of powerful marketing tools, PetDesk Marketing has everything you need to impress pet owners and stand out from the competition.

• Website Optimization: Your website is an important first glance into your veterinary clinic for pet owners, so it’s crucial to maintain your website and keep all your information relevant and up to date. PetDesk will create, optimize, and continuously manage your clinic’s website while you continue taking care of patients, helping you attract, retain, and engage with pet parents without you having to do a thing. One way we’ll strengthen your online visibility and grow your business is through search engine optimization (SEO), which guides local pet owners to your website whenever they search Google for veterinary care in their area.
• Online Campaigns: You can get the right message to the right audience through strategic social media marketing. Use PetDesk’s creative social media graphics and offer promotions that are specific to your target audience, which is a great way to build connections while promoting your services.
• Lead Management: Use the insights you gain from your marketing efforts to capture, score, and nurture potential client leads and secure consistent business from them.

Personalize your communication with veterinary clients

Good client communication is a key ingredient to great business. With automated veterinary alerts and convenient messaging channels, PetDesk keeps pet owners connected to your clinic without time-consuming or repetitive phone calls.

• Automatic Alerts: Count on PetDesk’s veterinary reminders and confirmations to automate the repetitive responsibilities of your daily routine and keep your clinic at the top of pet parents’ minds. Instead of manually sending out reminders for upcoming appointments or preventative care, you can rely on accurate automation to take care of your alerts while you stay focused on more critical tasks.
• Two-Way Texting: PetDesk makes it easy to stay in touch with pet owners through the comfort of SMS, allowing pet owners to communicate non-urgent information with their veterinary team instead of giving the busy clinic a call. Whether they need to ask or answer questions, answer routine follow-ups, or even pay a bill, PetDesk’s Two-Way Texting makes veterinary communication more convenient. Plus, you can use our Mass Messaging tool to maintain engagement with all of your clients by quickly sending updates, promotions, or holiday discounts directly to their mobile devices. These customizable, personalized messages are a great way to make pet parents feel valued and appreciated by your veterinary team.

Automate appointment scheduling through veterinary online booking software

Empowering pet parents to schedule the services they need when they need them is a top priority for ensuring a seamless veterinary experience. Staying in control of your booking process, however, is just as important to prevent double-booked appointments and other scheduling errors. PetDesk Direct Booking is our 24/7, direct online booking platform that syncs with your practice information management system (PIMS) to provide you with 100% control, letting pet owners conveniently book your services your way.

• Online Booking: PetDesk Direct Booking allows pet parents to schedule visits anytime, anywhere, and on any device without having to call your busy front desk or wait for your clinic to open. Clients can use your website or the PetDesk mobile app to select their preferred appointment date, time, and the service type.
• Appointment Reminders: You can use PetDesk Booking to reduce no-shows and last-minute cancelations with timely email reminders sent directly to your clients’ inboxes. These email reminders give pet owners a healthy heads-up to prepare for their upcoming appointments, and follow any pre-visit instructions you may have provided them with.
• Customizable Settings: Choose your appointment availability, service types, and information requirements to fit your practice’s unique needs. Customizing the way you offer your services ensures that you have the right tools and staffing to support your client demand.
• PIMS Compatibility: By syncing PetDesk Booking with your practice information management system, you’ll enjoy a fully-automated appointment scheduling process that ensures an error-free experience for pet owners, while also reducing administrative work for your team.

Enhance communication with a veterinary-specific phone system

Constantly busy phone lines or having to regularly place clients on hold aren’t enjoyable experiences for pet parents or staff members. PetDesk Phones is the only veterinary-specific, PIMS-compatible VoIP phone system that makes each and every client call more personal and efficient, completely transforming the way you handle calls. Combining your phones with your PIMS provides you with convenient features that help you stay attentive to every conversation, without having to juggle multiple systems or place your clients on long holds.

• Instant Caller ID: PetDesk Phones has caller identification to prepare you for every touchpoint before the phone even rings. Even though you may not know what they’re calling about, you can immediately access key client and patient details and be ready to provide instant pet health advice as soon as you pick up.
• Efficient Call Routing: Rather than putting your clients on hold and tracking down staff, you can automatically direct calls to the appropriate team member or department in a matter of seconds.
• Advanced Call Analytics: Knowing how your phones are performing is vital to optimizing your client experience. You can gain insights into call volume and trends to better understand your clients and how to best serve their needs.

Simplify the veterinary client experience through digital channels

When things are made easier for pet parents, it shows them that you’re committed to ensuring the best possible veterinary experience out there. It’s important to simplify your everyday processes to improve efficiency for everyone.

• Veterinary Mobile App: Through PetDesk’s veterinary mobile app, pet parents can access health records, appointment history, and reminders all on their own right from their mobile devices. Giving clients an easy way to manage their pets’ health journeys not only shows your commitment to simplicity and efficiency, but also saves your team time so they can keep their focus on more significant tasks.
• Digital Forms: Keeping track of and filling out physical paperwork is a pain for pet owners and team members. You can use our online veterinary forms to replace the piles of paperwork with easy-to-use digital forms. Plus, you can send any necessary forms to your clients before they arrive for their appointments to minimize wait times and create a smoother visit.

Reward loyalty and engagement through customizable programs

You can encourage repeat visits and strengthen your client relationships by putting a rewards system in place, and offering eye-catching promotions that draw existing and potential clients to your clinic.

• Loyalty Programs: Consider providing pet parents with a rewards-based veterinary loyalty program that gives them redeemable points with every visit. Let pet owners know they can track their rewards progress right in the PetDesk app, and redeem their points for discounts on purchases, services, or whatever else you think will get more clients in the door.
• Exclusive Offers: Offer regular incentives to keep pet parents engaged with your practice, such as early access to services or promotional deals. More than maintaining your engagement with pet owners, exclusive offers prove to your clients that you appreciate their business and want the best for their pets’ health.

Build financial transparency and trust with veterinary payment software

Billing processes should be as efficient as the rest of the client experience, but that’s certainly not always the case for busy veterinary clinics. PetDesk Pay is here to change that by providing pet parents and veterinary teams with a convenient way to handle billing—without the financial friction.

• Online Payments: PetDesk Pay comes with Text2Pay, which lets you send veterinary invoices directly to pet owners’ mobile devices through SMS. This allows clients to skip the in-clinic checkout process, avoid long wait times, and enjoy a more efficient clinic experience every time they arrive for veterinary care.
• Detailed Invoices: Details matter, especially when it comes to making payments. You can reinforce financial transparency by using itemized bills, offering clear explanations of charges, and providing optional payment plans to help pet owners better navigate the finances of pet care.

Strengthen your client relationships with PetDesk!

PetDesk solutions are powerful on their own, but what’s even better is that you can connect your automatic appointment scheduling, PIMS-VoIP phone system, and communications platform together to create an all-around excellent experience for your veterinary clients—all through PetDesk. Whether it’s strategic digital marketing tools, powerful online booking software, an efficient phone system, or a pet parent mobile app and clinic communications platform, you can count on PetDesk to build lasting client relationships while completely upgrading the way your clinic operates. Reach out to our team today to see how PetDesk can transform your specific practice!