5 Common Veterinary Practice Issues Solved by PetDesk

You and your veterinary team are professional multitaskers, often overcoming obstacles that disrupt you from delivering excellent patient care: missed appointments, scheduling errors, poor communication with clients, too many administrative tasks—and so on. If this sounds familiar, then it’s time to reward your team with a veterinary solution that works for you!

PetDesk has powerful veterinary-specific products and tools designed to optimize your operations by automating processes, reducing workload, and giving time back to everyone. Here are five ways PetDesk’s solution can make your practice more efficient for both staff members and pet owners, ultimately helping you put the juggling act in the past to stay focused on providing quality pet care.

Streamline Your Veterinary Appointment Management

Managing appointments is a full job on its own. Manually scheduling in your clients for services seems simple, but in reality it’s a time-consuming task that only invites errors and creates more work for you.

PetDesk Booking (powered by Vetstoria) is a platform designed to remove the pains from appointment management by providing clients with the ability to schedule appointments anytime and on any device. By speaking to your PIMS twice per booking, our software only shows clients appointments that are actually available to book now, ensuring every appointment is accurate to prevent double bookings and other scheduling friction. This empowers pet parents to self-serve 24/7 and book the services they need as soon as they need to, reducing phone traffic for your team so they can stay focused on more critical tasks. Our veterinary booking platform is also loaded with tons of rules and customizations—like which clients can book certain pet services and when—to keep you in complete control of your schedule. By automating the scheduling process, PetDesk ensures a more efficient workflow and a better experience for both staff members and pet owners.

Another PetDesk tool that keeps pet owners happy and your team productive is the ability for clients to make appointment requests through your website or our mobile app. This lets pet parents skip the phone call to instead request your services directly from their mobile devices, eliminating the back-and-forth between clients and your staff. Plus, these requests don’t write back into your PIMS, meaning your staff will have the flexibility to approve the appointment or suggest another time if the client’s selected slot doesn’t work. This helps to minimize errors and ultimately gives time back to your team to focus on patient care.

Reduce No-Shows at your Veterinary Practice and Keep Pet Care on Track

PetDesk’s automated veterinary reminder system streamlines your appointment management even more by reducing the rate of missed appointments and last-minute cancellations. Our alerts are automatically delivered two days before a client’s next appointment by text, email, or a push notification from our mobile app, and can also be mailed by postcard. These convenient communication channels ensure that, no matter where pet parents are or which method they prefer to use, they’re being automatically reminded about things like upcoming appointments and vaccinations at your clinic. Our automated reminders save time by decreasing tedious touchpoints and help to retain your revenue by reducing no-shows—all while keeping pets on track with their health needs.

Improve Your Veterinary Client Communication

Clear and effective communication is crucial; miscommunications can lead to missed appointments, misunderstandings about pet health, and frustrated clients. That’s why you need a convenient way to communicate with clients, and what’s more convenient than texting back and forth to share less urgent information?

PetDesk’s Two-Way Texting tool gives clients a simple way to chat with your veterinary team without having to give your clinic a call each time, like for routine follow-ups or other noncritical communication. Two-way texting is an effective way to easily stay in touch with pet owners and respond when it works best for everyone, keeping you attentive to the clients and pets in your clinic instead of being interrupted by common inquiries.

Our Mass Messaging tool also creates quick, easy, and convenient communication with pet owners. Within just a few clicks, you can send any message to any number of your clients through email or our mobile app to spread word about the services you offer, upcoming business changes, ongoing promotions, and much more. You can filter these messages based on certain data, like the type of pet a client owns, and send targeted campaigns to specific audiences to make sure your message is reaching the right people. You can also see who’s received, clicked on, or opened the message so you can stay in the know and make improvements as needed!

Another great way to improve client communication is with PetDesk Phones, our PIMS-compatible VoIP phone system that syncs directly with your practice information management system. This allows for features like caller ID and centralized access to your client and patient data, which easily prepares your team for any client conversation before it even starts. That means the next time a pet parent calls asking about their pet’s health, you can answer the phone with a personalized greeting and have all the information you need in front of you to make sure the call is quick and efficient. 

Collectively, two-way texting, mass messaging, and our efficient VoIP phone system create smoother communication between staff and clients, letting you quickly and effectively convey important information, respond to client inquiries, and keep pet owners informed.

Enhance Your Veterinary Client Engagement

As you know, keeping your clients engaged and informed is important for your veterinary clinic’s success. PetDesk’s veterinary mobile app gives your practice what it needs to keep your clients engaged, your staff productive, and your patients cared for. Through our mobile app, pet parents can stay in the know about their pets’ health journeys and self-serve anytime, anywhere with the ability to schedule appointments, receive confirmations, access medical records, manage prescription refills, set their own to-do list, purchase pet insurance, and more. The PetDesk app keeps your front desk open 24/7 without you having to do a thing, equipping clients with everything they need to skip unnecessary calls and visits while staying well engaged with your clinic. By making it easy for clients to stay informed and involved, PetDesk helps to build stronger relationships between veterinary practices and pet owners, ultimately leading to higher client satisfaction and loyalty.

Improve Your Front Desk Staff’s Workflow with Veterinary-Specific Technology

PetDesk has the tools you need to start freeing your team from daily front desk friction, like manually managing information and taking payments from clients.

With PetDesk Forms, your team can get rid of the panic of paperwork and digitally collect, access, and manage client and patient information all within the PetDesk dashboard, saving time and keeping you organized. Our customizable, veterinary-specific digital forms let clients share their information with you before arriving for their appointment, making their visit faster and more productive for everyone. You can also use your own branded colors and images to ensure a smooth and trustworthy experience for clients, and a professional look and feel for your practice.

More than efficient data management, PetDesk Pay is our veterinary payment software aimed to streamline your payment process and make checkout quick and easy for staff and clients. PetDesk Pay lets you send and receive payments to and from clients’ mobile devices for seamless billing, giving pet owners the chance to skip the stressful in-clinic checkout and pay at a more convenient time that works for them. You can also use our payment software to request pre-appointment payments or deposits from pet owners to help reduce the rate of missed appointments and late cancellations, keeping your schedule—and your revenue—on track.

With automated systems in place, team members can spend less time on manual tasks and more time on providing quality care to patients. This streamlined workflow not only increases productivity, but also reduces stress and burnout among staff members, leading to a more positive and efficient work environment for better pet care.

Reach Out to the PetDesk Team Today!

PetDesk is proud to offer a comprehensive solution that tackles many issues faced by veterinary practices every day. With products and tools designed to streamline appointment management, reduce no-shows, improve communication, enhance engagement, and optimize your staff’s workflow, PetDesk helps veterinary practices run more efficiently to provide better care for their patients. Don’t wait—reach out to us today to boost your clinic’s operations and strengthen client relationships through a veterinary-specific solution that changes the way you work for the better!