How PetDesk goes beyond a veterinary mobile app

PetDesk’s industry-leading mobile app completely changes the way pet parents manage their pets’ health journeys, letting them request appointments and medication refills, create custom to-do lists, view and share vaccine records, and receive alerts when their pet is due for care. While the PetDesk mobile app provides an added level of accessibility and convenience, PetDesk has even more veterinary-specific solutions designed to further enhance the veterinary experience for everyone.

With custom websites and marketing, 24/7 direct booking, phones that sync with your practice information management system (PIMS), and powerful communication software, PetDesk solutions free up valuable time for your team to promote the best possible patient outcomes. Here’s how we can help you attract and retain clients, boost revenue, save time, and reduce daily call volume, all while creating a simplified experience that allows every team member, pet owner, and patient to flourish.

Custom veterinary websites and digital marketing

We know what a powerful online presence can do for veterinary clinics, so we’re proud to help your clinic stand out with a custom-made veterinary website. Since many of today’s pet owners look to the internet for veterinary insights and care, it’s important to showcase your expertise and services with an impressive, mobile-responsive website. You can use your website to reduce call volume by adding content that’s rich in veterinary knowledge, whether it’s highlighting answers to questions you’re frequently asked or including informative articles and videos on pet health. While you have their attention, you can encourage pet parents to book your services right there on your website without them having to give you a call. Even better, you and your team can stay focused on pet care while the PetDesk team manages your website for you, keeping all of your information up to date and ensuring that your online image is just the way you want it to be.

Plus, PetDesk puts some extra power behind your website with all the digital marketing tools you need to attract, retain, and engage more clients. From strong search engine optimization (SEO) and social media marketing to advanced advertising management and creative graphic design, PetDesk makes your clinic stand out from the online competition to help you become the clear choice for pet care in your area.

Customizable direct online veterinary booking software

Direct online booking is just as important for pet parents to use as it is for veterinary clinics to offer. That’s because it empowers your clients to request your services anytime, anywhere, and on any device instead of putting them on hold as you manually book appointments over the phone. PetDesk’s direct online booking software keeps your schedule full and free from mix-ups thanks to our real-time functionality, which checks your PIMS twice per booking to prevent errors like double-booked appointments. With advanced rules and customizations, you’ll be able to keep your team focused on in-clinic patient care by setting which types of appointments can be booked by new or existing clients, and by choosing which team members can be seen and when.

Not only that, but our direct booking software allows you to use keywords to flag for emergencies during the booking process, alerting pet owners to call your clinic or visit the nearest emergency hospital right away whenever they enter words like “blood” or “vomit.” That means you can stay in 100% control while pet parents conveniently book the veterinary services they need 24/7.

Veterinary-specific PIMS-VoIP phone system

PetDesk has the veterinary industry’s only phone system that syncs with your PIMS, combining your phones directly with client and patient information to unlock a new level of operational efficiency. As soon as a client calls in, your front desk staff will immediately see all the relevant details they need to be ready for a quick, accurate, and insightful conversation. With caller ID and a central view of information, you’ll be able to answer each phone call with a personal greeting and provide fast veterinary advice that’s specific to the patient’s needs.

Our PIMS-VoIP phone systems are also equipped with all the voice features you need to maintain your efficiency, without worrying about dropped calls and other phone-related headaches. This gives peace of mind for pet owners every time they call your clinic, and allows your customer service representatives to manage high call volume with confidence and precision.

Comprehensive veterinary client communication platform

PetDesk’s veterinary communications platform offers a better experience for both pet parents and staff members by saving everyone time and effort. For starters, you can reduce the likelihood of clients missing their appointments with our automated veterinary reminders and confirmations, allowing you to automatically remind pet owners about the services they’ve booked two days before their visits through emails, SMS, or push notifications. You can also use our platform to secure your revenue by requesting pre-appointment deposits or full payments, further helping to prevent no-shows and last-minute cancellations.

Use PetDesk to send and receive text messages directly to clients’ mobile devices, share customizable mass messages with any number of pet parents in just a few clicks, and simplify information management with easy-to-use digital veterinary forms. PetDesk’s communications solution doesn’t stop there—you can create your very own customer loyalty program to incentivize repeat clients, retain more consistent business, and grow your community!

Work smarter by syncing PetDesk with your PIMS

PetDesk is made for your specific clinic; by syncing with your practice information management system, our solutions are designed to automate repetitive tasks and remove time-consuming manual work. This gives back valuable time to your team members and allows them to keep their concentration on more critical responsibilities, like caring for the people and pets in the clinic. You can view the full list of PIMS we support to see how PetDesk solutions smoothly integrate into your operations and simplify your daily workload.

Enjoy hands-on veterinary insights from PetDesk

We’re proud to provide you with the opportunity to read real success stories from real PetDesk customers, like how El Paseo Animal Hospital used our solutions to boost team efficiency and save time. These success stories prove just how impactful veterinary-specific solutions can be for clinics like yours. PetDesk also has veterinary-specific articles that can help you improve various aspects of your clinic’s operations, whether it’s overcoming challenges in the workplace, exploring new technology, or learning ways to maximize the clinic-client relationship. You can even listen to our veterinary podcast, enjoy free social media content, and visit our help center to learn more about optimizing your team’s productivity and improving the veterinary experience for your own practice.

Whether you’re looking to refresh your clinic with new technology or simply want to learn more about the latest trends in the veterinary community, PetDesk can guide you to the next step. Our solutions go beyond a top-rated mobile app to offer custom-made websites and digital marketing for more loyal clients, direct veterinary booking software to automate the appointment process, PIMS-VoIP phones for faster and more efficient calls, and a full communications solution equipped with automatic alerts, payments, messaging, loyalty programs, online forms, and much more. Just as we’re committed to ensuring the best possible patient outcomes and extending the lives of pets, we’re equally committed to enhancing your clinic and making the veterinary experience as simple and stress-free as possible—for everyone.