Leverage Veterinary Software to Alleviate Staffing Shortages in Clinic

In the face of staffing shortages plaguing veterinary clinics, the role of technology in alleviating this challenge cannot be overstated. While veterinary software alone may not be the solution, it undeniably offers an array of powerful tools to mitigate the impact and enhance the staff experience, making clinics more appealing workplaces. Let’s delve into how veterinary software can be pivotal in tackling staffing shortages.

Enhancing Veterinary Staff Efficiency through Automation

Online Appointment Booking: Gone are the days of phone tag; with online appointment booking, clients can book appointments round the clock, liberating reception staff from incessant calls and allowing them to focus on other crucial tasks. With software like PetDesk’s real-time online booking system, you can reduce phone calls while remaining in complete control of your clinic’s schedule. The software speaks to your PIMS, ensuring only available appointments are shown, reducing double-booked appointments and time spent modifying requests. You can even dictate when new clients can book appointments, hold space for emergency or surgery appointments, and account for different veterinarians’ skill sets.

Automated Reminders: Software-driven reminders for appointments and medication refills reduce the administrative burden on staff and enhance client compliance, ensuring smoother clinic operations. PetDesk offers an automated veterinary reminder system that allows you to remind clients of upcoming appointments via SMS, email, push notification, or postcard. Digital communications give clients the option to confirm or cancel their appointments, meaning your team can spend less time chasing down confirmations via phone. Help reduce no-shows at your clinic without the need for extra hands.

Fostering Improved Workflow and Veterinary Client Communication

Veterinary Mobile App: Implementing a pet mobile health app can streamline administrative tasks for veterinary professionals, allowing them to allocate more time to direct patient care. Plus, it fosters a collaborative approach to pet healthcare, empowering clients to actively participate in their pets’ well-being. With an app like PetDesk’s industry-leading pet health management app, clients can access their pet’s prescription information, request appointments, receive appointment reminders and pet pickup notifications, purchase pet health insurance, and more, giving more time back to your staff.

Online Payments:  Integrating payment software tailored for veterinary clinics streamlines financial transactions, reducing administrative burdens for veterinary staff. Additionally, by offering multiple payment options and digital invoicing, such software enhances convenience for clients, fostering a positive experience. PetDesk’s veterinary payment software helps reduce no-shows while improving office efficiency with features like deposit solicitation and Text2Pay. Collect advance deposits for new client appointments or surgeries, send invoices via SMS, and collect payments without having to pick up the phone.

Mass Messaging: By leveraging mass messaging solutions, clinics can efficiently send important information to clients in a way that reduces the administrative burden on clinic staff while ensuring clients remain well-informed and engaged in their pets’ care. Timely and targeted communications can enhance client satisfaction, adherence to treatment protocols, and, ultimately, the overall well-being of their patients. Send messages and promotions to specific segments of your veterinary client base with software like PetDesk’s mass messaging solution. Messages can be sent via email or push notification (for app users), ensuring that your message gets across, and you can see who received, clicked on, and opened the message. 

Two-Way Texting: Two-way texting presents a powerful opportunity for direct and real-time communication between veterinarians and clients. Not only is it an efficient way for your staff to communicate with clients, but it allows them to answer at a time that is convenient for them. Utilize a platform like PetDesk’s two-way texting to save hours per week on client communications. Send images back and forth with clients, collect deposits via Text2Pay, create templates for common inquiries and procedures, and more – all from one dashboard.

Smart VoIP: Smart VoIP (Voice over Internet Protocol) systems streamline incoming calls, promptly directing them to the appropriate staff member or department. This eliminates time spent on call transfers and reduces wait times for clients, enhancing overall clinic efficiency. PetDesk offers the only veterinary-specific VoIP phone system with a direct PIMS integration. Provide your staff with a phone system that allows them to quickly identify incoming callers and easily access pet and client data during phone calls so they can deliver exceptional service, all while optimizing their time and workflow. 

Digital Forms: By digitizing the intake process, these forms can remove the administrative burden from new patient registration and medical history collection. Clients can conveniently fill out forms from the comfort of their own homes, reducing wait times and minimizing errors associated with manual data entry. With software like PetDesk Forms, your team can create, collect, and manage your clinic’s digital forms all from one dashboard. Utilize the pre-made templates to quickly create branded forms for your clinic and send them directly to clients before they even arrive for their appointments. This user-friendly experience saves time and makes the entire process more enjoyable for everyone.