Unlocking efficiency at your clinic with PetDesk’s veterinary communication solutions

Efficiency is a key ingredient in the recipe for veterinary success, but choosing the right technology isn’t always easy. PetDesk is here to support veterinary practices like yours with a range of veterinary-specific solutions designed to maximize your clinic’s efficiency day in and day out. Whether it’s growing your business by attracting and retaining more pet parents or saving time by automating repetitive and time-consuming tasks, our solutions strategically tackle the specific challenges you may be facing in your own veterinary clinic.

1. Be the clear choice for care with veterinary digital marketing

PetDesk Marketing provides you with all the tools you need to stand out online, helping you drive business by attracting, retaining, and engaging more pet parents. With a custom-built, veterinary-specific website, you’ll impress new and existing pet owners by giving them a super fast and informative website that lets them stay in the know with your clinic and book the veterinary services they need. Even better, you can count on PetDesk to create, manage, and improve your custom website so that you and your team can stay focused on caring for the people and patients in your clinic.

Plus, with the digital marketing power of PetDesk Agency, you’ll be able to attract more loyal clients to your practice and become the clear choice for pet care. We’ll equip you with everything you need to stand out online from the competition while driving revenue for your clinic and saving time for your team: SEO, social media marketing, Google pay-per-click (PPC) advertising, creative graphic design, and more!

2. Lower call volume with a veterinary online booking system

PetDesk Booking is our 24/7, error-free appointment scheduling platform that lets you offer your services, your way. With all the rules and customizations you need to stay in total control of the services you provide, you’ll empower pet owners to schedule the appointments they need anytime, anywhere, on any device. Our real-time functionality checks your practice information management system (PIMS) twice per booking to ensure in-the-moment accuracy, preventing time-consuming errors like double-booked clients. PetDesk Booking reduces your call volume by letting pet parents skip the call and book online themselves, even letting them schedule appointments after business hours so you can enjoy a full schedule without the phones constantly ringing.

You can also request payments from pet owners as soon as they confirm their appointments with you, holding them accountable for the services they’ve booked while securing your earnings. To further reduce your rate of missed appointments and keep your schedule on track, you can rely on PetDesk Booking’s automatic email reminders and confirmations to keep pet health at the top of every pet parent’s mind.

3. Speed up calls by syncing your PIMS with a veterinary phone system

PetDesk Phones is the industry’s only veterinary-specific VoIP phone system that syncs with your PIMS, making each call faster and more efficient. Retain more clients, breeze through conversations, and provide proactive care with caller ID, a centralized view of information, and everything else you need to stay productive. PetDesk Phones has Voice features to reduce the amount of dropped calls, help you better manage high call volume, and enhance the overall phone experience for both your front desk team and pet owners. With 24/7, US-based security and crystal-clear sound quality, you’ll have peace of mind every time you pick up the phone.

4. Make client communication easier with a veterinary mobile app

The PetDesk App and Communication platform makes communication between veterinary teams and pet parents more convenient than ever. Clients can use PetDesk’s veterinary mobile app to self-serve throughout their pets’ health journeys right from their mobile devices anytime, anywhere—allowing them to view health records, get alerts, make payments, send and receive messages, track reward points, and so much more. This helps you retain more clients by significantly enhancing the veterinary experience, all while saving time and reducing your overall call volume. Plus, with a communication platform that syncs with your PIMS, you’ll be able to easily manage all in-app information behind the scenes without having to manually enter data or make outbound calls!

5. Reduce no-shows with automated veterinary reminders and confirmations

PetDesk’s communication platform is loaded with a number of veterinary-specific tools, including automated veterinary reminders and confirmations. These automatic alerts keep pet owners in the know about any upcoming veterinary appointments they’ve scheduled, and also give them a heads-up when it’s time to schedule a visit for their pets. Rather than manually sending out appointment reminders and confirmations, you can stay focused on providing quality pet care for the patients in your clinic while our automation does the heavy lifting for you. By reminding pet owners about their appointments two days before they’re scheduled to come in through emails, texts, push notifications, or by mail, you’ll empower your clients to stay on top of their pets’ health needs while helping your clinic lose no-shows and win revenue.

6. Get paid without stress using online veterinary payment software

With PetDesk Pay, clients can use SMS, email, or the PetDesk mobile app to make payments online, which minimizes checkout times and reduces congestion at the front desk. Features like Text2Pay allow pet owners to receive their veterinary bills directly to their mobile device through the simplicity of a text message, letting them skip the in-clinic checkout process altogether and pay whether they’re at home or on the go. Deposit Solicitation is another PetDesk Pay tool, which lets you request pre-appointment deposits or full payments to further hold pet owners accountable for the services they’ve booked. This reduces your rate of no-shows while also securing your revenue and encouraging pet parents to remain vigilant to their pets’ health needs. Plus, with Integrated Payments, you’ll be able to sync your payment processing with your PIMS instead of manually entering or reconciling your transaction data, saving your team even more time.

7. Skip the phone call with veterinary two-way texting

The convenience of text messaging has significantly changed the way pet owners and veterinary teams communicate with each other. PetDesk’s two-way texting tool allows pet parents to communicate non-urgent information and pay bills through the comfort of SMS, drastically reducing the clinic’s amount of inbound and outbound calls while ensuring common veterinary questions and concerns are still being addressed. Two-way texting improves the veterinary experience for clients and teams with the opportunity to send a non-urgent text message, rather than calling your busy clinic and being placed on hold. Your team will enjoy responding at a more convenient time, and pet owners will have peace of mind that their inquiry will be addressed as soon as you’re able to get to it.

8. Send any information fast with veterinary mass messaging

Another PetDesk communication platform feature is our mass messaging tool. Perfect for communicating important updates, promotions, or holiday discounts, mass messaging lets you send out a custom message to any number of pet parents in just a few clicks, helping you easily maintain client engagement and clinic revenue. Forget calling clients individually—especially during busy times—and instead use mass messaging to get your message to the right people at the right time. You can filter your messages based on criteria like client and pet type, which is useful when communicating certain information to new or existing clients or promoting a breed-specific pet promotion.

9. Retain clients with customizable veterinary loyalty programs

Loyalty programs can make it fun for pet owners to stay on track of their pets’ health journeys by rewarding them with redeemable points for every visit or purchase. PetDesk’s loyalty programs are designed to drive revenue by encouraging repeat visits from pet owners, allowing them to use the PetDesk mobile app to receive, save, and track points which they can later redeem for discounts—or whatever other incentives you’d like to offer! Our loyalty programs make it clear that your clinic is the preferred place to go for pet care, helping you grow your community and boost business while strengthening the client-clinic relationship.

10. Simplify information management with digital veterinary forms

With PetDesk’s veterinary digital forms, you can better manage your information by replacing piles of paperwork with efficient digital forms. This keeps all your information in one user-friendly place while also saving your team time from manual data entry and having to guess what a client’s handwriting says. You can also speed up the in-clinic experience by sending digital forms to a client’s mobile device before they arrive for their appointment, which helps to reduce your rate of no-shows by getting the appointment process started early. Our veterinary-specific forms are super customizable, and work with your PIMS so you can manage your client and patient information efficiently.

Why choose PetDesk for your veterinary practice?

PetDesk solutions are made to power up your practice and completely upgrade the way you work, but you still may be wondering why you should choose PetDesk. In short: we’re more than a purchase—our team is here as your long-term partner in veterinary care. From your free demo and onboarding to hands-on insights and continuous support, we’re with you every step of the way. That means whether you have questions, need help setting up a feature, or want to explore more ways to unlock additional efficiency for your clinic, you can count on us to be there for you—always.

PetDesk: powerful veterinary solutions with superior support

PetDesk is more than a suite of products; we’re a team of veterinary experts prepared to completely optimize your veterinary operations. Our solutions are here to take care of the time-consuming details so you can stay focused on providing the best possible care to pets. That means happier team members and pet owners at your practice, and an overall better veterinary experience for everyone—all through PetDesk. See how we can help tackle the specific challenges you may be facing at your clinic, and start improving the way you work so every person and patient can thrive.