Essential Features of a Veterinary Communication Platform

With so many options available, it can be challenging to determine which veterinary communication platform features are essential for your unique practice. Professional veterinary care requires clear communication to provide the best possible care for pets, and with numerous valuable features, an all-encompassing veterinary communication platform can bring you not just that but also many other accompanying benefits that will help you improve your business. Keep reading to learn more about them.

What features should a vet communication platform offer?

By using a veterinary communication platform that syncs with your PIMS, you can improve your clients’ experience, help them prioritize their pets’ care, and save your staff valuable time. Check out the features that can help you do that and much more:

Veterinary appointment requests and direct booking

Instead of leaving your clients with endless hold music or struggling with sticky notes that usually get lost, advanced technology lets both you and your clients save time with a user-friendly interface. You can organize, book, cancel, and streamline your requests in just a few clicks, and the owners can schedule after hours, reducing call volume.

With an appointment request system, clients can request appointments in the time blocks your staff chooses. Allow staff the flexibility to approve the appointment or suggest alternative times if the chosen slot does not work. Want to allow your clients to book directly into your PIMS? Using a real-time online booking system gives your clients the ability to see what time slots are truly available and can book directly in your PIMS. 

Veterinary appointment reminders & confirmations

Many pet owners have busy schedules, and it often happens that they forget about their pets’ appointments. However, with different automated options such as email, text, push notification reminders, and postcards, you can significantly reduce the amount of no-shows. Plus, digital reminders include a link or button to confirm they are coming or cancel, which gives your staff a clear view of who needs follow-up communications. 

You can use your interface to connect in meaningful ways and create custom offers and messages. The interface connects with your Practice Management System (PIMS) to collect information and create a personalized message for each pet and its owner.

Veterinary health service reminders

You can use the same tools – email, text, push notifications, and postcards, to remind your clients when it’s time for preventive care and routine service for their furry friends. The software will do it for you automatically, without the need to manually text, email, or call. Not only does this reduce non-compliance, but ensures that your patient’s health is top of mind. 

Two-way texting for veterinary clinics

Two-way texting is an indispensable feature for fostering efficient and effective client engagement. It not only streamlines communication but also empowers veterinary clinics to reclaim valuable time for their staff. By enabling clients to initiate communication through text messages, the platform reduces the reliance on phone calls for routine queries and allows your staff to respond at their convenience, enhancing overall operational flexibility. 

Veterinary clinic analytics

Veterinary software companies offer features such as data collection and tracking that can give you an insight into your business’s performance. You can use this information to improve your processes, increase revenue, grow compliance, automate tracking, and bring your operations to the next level.

The software collects data from your PIMS as well and allows you to check your total generated revenue, specific revenues generated directly and indirectly, how much time you saved on calls and follow-ups, how active your clients are in providing feedback, your average rating, and your net promoter score (NPS).

Veterinary mobile app

With the help of a veterinary mobile app that your clients can use, you can improve communication, support health compliance, and reduce call time. Moreover, owners will love the 24/7 available app that stores their pets’ health records and reminds them about upcoming appointments.

They can request or schedule an appointment in just a couple of clicks and once the appointment is confirmed, it will automatically sync with their calendar. They can also use it to request food and medication refills, access pet insurance quotes and education, and even add custom to-do lists and reminders.

Where can I find a comprehensive veterinary communication platform for my clinic?

Whether you’d like to learn more about vet communication software or look closer into the benefits you can reap from it, the team at PetDesk is here for you and your business. Our dedicated team of pet lovers shares the mission to extend the lives of each and every pet and will help you understand all aspects of our program to ensure your success and better care for your patients. Give us a call today!