Client Communication Software for Vets Explained
Veterinary Technology Apr 18, 2023

Client Communication Software for Vets Explained


Effective communication with clients is essential for any veterinary practice in order to provide high-quality care for your furry patients. However, phone calls and emails tend to be time-consuming and they’re often not the most convenient option for busy pet owners.

This is why opting for a comprehensive client communication software for vets is a great option for a secure, user-friendly platform and app that makes it easy to share pet health information, schedule appointments, and send reminders with your veterinary clients. Keep reading to learn more about the details of veterinary software for your clinic.

What is a client communication software for veterinary clinics?

client communication software for vetsThis digital tool allows you to keep in touch with your clients and provide them with personalized, timely information and care for their pets. Moreover, it can help streamline the workflow of your clinic’s tasks such as phone calls, payments, medication refills, and more, and free up time for your staff to focus on providing quality care to your patients.

By syncing your existing PIMS with a solution such as PetDesk, you become entitled to some of its unique features and benefits, including:

More time for your staff

Automating tasks such as scheduling, payment, and appointment confirmations allows your staff to provide your clients a better experience and dedicate more time to patient care.

Enhanced schedules

Cloud-based veterinary software allows you to achieve a schedule that is more predictable and profitable by sending not only reminders, but also newsletters, targeted campaigns, and promotions.

The availability of a loyalty program increases the frequency of visits and encourages your patients’ owners to return to your clinic more (sometimes up to 3 times more) for their pet’s health and wellbeing. It allows you to boost lifetime value and retention rates, resulting in increased client engagement, revenue, and overall satisfaction of both you and your visitors.

A single app for your clients

Your clients receive an all-encompassing app that connects them with your clinic so that they can make informed decisions regarding their pets’ health. Rather than going to Google or Facebook, they’ll use the app to go to you, allowing you to assume a more proactive role in guiding and advising your clients, resulting in better care of your patients.

Pet insurance

Talking to your clients about pet insurance can be touchy. However, you can leave this topic to your app, since it gives pet owners access to an insurance marketplace. They’ll be able to explore reliable insurance partners, compare plans, and receive detailed guidance so they can make an informed decision that best fits their budget.

Care first

While pet owners used to ask their family and friends for referrals or opt for their local vet for individualized, focused care, today, many view pet care as a commodity  where they can take their furry friend for a quick annual exam or basic service to a big-box retailer such as Walmart..

Veterinary software can help these owners prioritize care, and view it as a unique, high-value service for their pets. When they understand the importance of high-quality pet care, they’ll stay on top of their pets’ annual exams, buy food and prescriptions from your clinic, and have fun along the way.

What is the best client communication software for vets?

What is a client communication software for veterinary clinicsWith different types of veterinary software programs that offer a variety of features, it can be difficult to choose the one that’s best for your clinic. However, you can rest easy knowing that PetDesk provides you with the tools and information you need to expand your business, assist your staff, and guide your clients to improve care for their pets.

Our software is compatible with most PIMS, including AVImark, Cornerstone, DaySmart, ImproMed, Intravet, Pulse, and many others. Reach out to us today and take your practice to the next level!