Simplify your clinic with PetDesk + ezyVet

PIMS were built for medical records, billing, and payment processing, not client connection. These systems were designed for staff, not pet owners. They do not have a veterinary client loyalty program or integrated phone system, and do not offer a way to help pet parents discover your clinic.

If a clinic only uses their PIMS, or uses their PIMS with their client communications tool, they are locked into the features and pricing of one vendor.

Clinics that choose PetDesk get an exceptional client engagement system built for veterinary clinics, along with the top-rated pet parent mobile app. Plus:

• Marketing tools that help pet parents find clinics, book, and stay loyal.

• The ability to see all calls and texts in one dashboard—with everything connected to the PIMS.

• Click-to-call or click-to-text functions from one location.

• Granular control over your schedule for direct booking (e.g., Dr. Jones doesn't see dogs over 50 pounds, or Dr. Smith only sees rabbits on Wednesdays).

• AI-generated call summaries that sync back to your PIMS.

• A consistent pet parent experience, no matter what PIMS you have.

PetDesk was the first client engagement platform to integrate with ezyVet—a distinction that reflects how seriously both companies take the connection. The integration is direct and bidirectional: appointment data, client communications, online booking requests, digital forms, and phone call activity all flow between PetDesk and ezyVet automatically. Your team never has to manually update ezyVet after a client interaction, because PetDesk handles that in the background.

It does, and we think that is actually the right setup. ezyVet was built to be an excellent clinical records and practice management system, not a client communication hub. PetDesk was built to be an excellent client engagement platform, not a PIMS. When your clinical team works in ezyVet and your front desk manages client interactions in PetDesk, each team is in the tool designed for their work. The automatic sync between the two means no double entry or inaccurate records.

The full PetDesk suite is available for ezyVet clinics. PetDesk Communications handles automated reminders, two-way texting, targeted mass outreach, and digital intake forms—all synced to ezyVet. PetDesk Phones is a veterinary-specific VoIP system that displays ezyVet patient context on every incoming call. PetDesk Direct Booking lets pet parents schedule online using live ezyVet availability.

Reducing no-shows is one of the most immediate benefits ezyVet clinics see after adding PetDesk. Automated reminders go out via text, email, and push notification, triggered directly by ezyVet appointment data. When a client confirms, that confirmation writes back to ezyVet automatically. When they do not respond, your team can follow up through two-way texting without leaving their workflow. Beyond the time saved—whcih is typically 72 or more hours per month—fewer gaps in your schedule means more revenue and a less chaotic day.

Absolutely. PetDesk Communications lets you build outreach based on patient data living in ezyVet — overdue wellness visits, upcoming preventive care milestones, or specific species and breed health needs. Instead of manually pulling a list and sending one-off messages, you set the criteria and PetDesk handles the delivery. This kind of proactive, data-driven communication is one of the most effective ways to fill your schedule and keep clients from drifting to competitors.

Yes. ezyVet is built for general practice, specialty, and emergency care, and PetDesk's integration is flexible enough to support all three. Referral-based practices, urgent care clinics, and specialty hospitals all benefit from automated communication, faster phone handling, and 24/7 booking. The tools adapt to your appointment types and workflow, so you are not retrofitting a general practice solution into a more complex clinical environment.

The numbers are consistent across clinics: a 40% reduction in inbound calls, 72 or more hours saved per month on manual communication tasks, and up to a 10% improvement in client retention. Those are operational wins, but the client-side impact matters too. Over 7 million pet parents use the top-rated PetDesk app, which means your clients have a tool in their pocket that keeps your clinic front and center between visits.