live webinar • CE
Beyond Service: Nurturing Client Service in Veterinary Care
Join PetDesk and Blue Heron Consulting for a 3-part webinar series on building your unique client experience!
Walk through a step-by-step client journey to learn what’s seen through the eyes of a pet parent. Equipped with tools to build your very own client experience, you’ll be empowered to set your practice apart, make your pet parents feel valued, and boost your credibility. Explore a blend of digital presence, in-clinic look and feel, and innovative tech that sets the stage for an exceptional client and patient experience. By focusing on what makes a modern practice successful, you’ll see what new strategies practice owners and staff are using to make their business stand out.
Webinar Series Details
Mary Schwartz, CVT, Manager of Sales Enablement, PetDesk
Mary Schwartz, a Certified Veterinary Technician (CVT), has a robust career in the veterinary industry spanning a decade. Serving as a personal consultant to each team, Mary arms her colleagues with industry and clinic knowledge so that they’re better able to serve customers, ultimately empowering veterinary professionals to be efficient in their day-to-day and maximize the return on their technology investment.
Mary LeMay, Lead Operational Coach, Start-Up Acquisition Coach, Blue Heron Consulting
Mary LeMay’s passion for leading teams ignited many years ago. After obtaining her Associate’s Degree in Management, her journey into veterinary medicine started with an externship at Animal Hospital, Inc. (AHI). Halfway through the program, Mary realized she had found her new home and joined AHI’s reception team. This new adventure began just as Blue Heron Consulting started their coaching journey with the practice. Over the next several years, Mary accepted a variety of positions within AHI, tackling some of the most challenging aspects of the clinic like inventory, management, and human resources.
After years at AHI, Mary realized she wanted to make a larger impact on the veterinary community. She found herself inspired to study the processes behind coaching and the pillars to achieving a healthy work-life balance and well-being, eventually earning her certificate in Health and Wellness coaching. She aims to help clinics identify future goals, develop systems to streamline daily operations, and generate a culture that fosters growth and prosperity. She’s excited to combine her veterinary knowledge and love for coaching to support veterinary practice owners in creating profitable practices with high-performing teams.
Aside from working and studying, Mary likes to go boxing and head outdoors for some hiking, running, and paddle boarding. She enjoys spending time with her husband, Mike, riding their Harley and taking vacations to Florida. Their six children and American Bulldog, Zoey, fill their home with an incredible amount of love—and laundry!