on-demand
Veterinary Practice Growth:Â Proven Tips & Tools to Boost Client Retention & Loyalty
Did you know 31% of pet parents are considering switching vets this year? Watch part one of our Veterinary Practice Growth series, where you’ll discover proven strategies to increase client retention, strengthen loyalty, and effortlessly grow your clinic—featuring expert insights from PetDesk’s own Mary Schwartz, CVT and Amanda Edwards, Practice Manager at Animal Care of Greenville.
Recorded on: Wednesday, August 13, 2025
Duration: 45 minutes + Q&A
Why you should watch:
Your existing clients are your most valuable asset—and yet 31% of pet parents are considering switching practices. In part one of this exciting live digital series, we explore practical ways to keep pet parents coming back to your clinic for care.
Join PetDesk’s Mary Schwartz, CVT, and Amanda Edwards of Animal Care of Greenville as they share tips, tools, and real-world strategies to boost client retention. From guiding more pet parents to self-serve in the mobile app to incentivizing consistent business through loyalty programs, you’ll learn how to deliver a convenient client experience that drives long-term loyalty and growth.
What you’ll learn:
- Why client retention matters more than acquisition
- Tips for keeping pet parents engaged between visits
- How to use the Pet Parent App to strengthen relationships
- Real examples from clinics improving client loyalty today
Amanda Edwards,
Practice Manager / Culture Architect / Chaos Tamer Extraordinaire
Amanda Edwards doesn’t run on caffeine—she runs on vision, vibes, and a relentless drive to make veterinary teams unstoppable. Since starting as a receptionist at Animal Care of Greenville in 2013, she’s climbed every rung of the ladder with grit and guts, taking on the role of Practice Manager in 2019 and teaming up with her medical director, Dr. Lu Olson, to flip a once-toxic culture on its head. Spoiler alert: it worked.
Armed with a Business Management degree and the people skills of a hostage negotiator (with better shoes), Amanda has co-led national leadership trainings, mentored practice managers across the country, and built a hospital where high standards and high-fives coexist in perfect harmony. She’s passionate about developing leaders, building workplaces where people want to show up, and calling out BS when she sees it.
When she’s not managing chaos like a boss, she’s co-hosting Feces and Laughter, the podcast where real talk, raw leadership, and veterinary life collide—with just enough irreverence to keep you coming back for more.
