The Best Lost Veterinary Client Finder

Keep the veterinary clients
you’re at the highest risk
of losing.

Book a Demo
PetDesk app lost client finder view on phone screen

PetDesk’s Lost Veterinary Client Finder

If your clinic struggles to keep tabs on clients who haven’t stayed compliant, you’ll love PetDesk’s Lost Client Finder, which automatically emails veterinary clients who haven’t had an appointment for 18+ months. You can even customize it to include an incentive, increasing the likelihood that those clients schedule an appointment.

veterinary team member using computer

Lost Veterinary Client Finder FAQs

What is PetDesk's Lost Client Finder tool, and how does it help veterinary clinics retain clients?

PetDesk’s Lost Client Finder tool is designed to help veterinary clinics retain clients who may be at risk of disengagement. The tool automatically identifies and notifies clients who haven’t had an appointment or health service reminder for 18+ months, providing clinics with an effective means of re-engaging with potentially lost clients.

Why is it important for veterinary clinics to use the Lost Client Finder tool?

The Lost Client Finder tool addresses the challenge of keeping tabs on clients who may have become non-compliant due to a lack of recent appointments. By automatically identifying and notifying these clients, the tool helps clinics reestablish connections and encourages them to schedule appointments, improving client retention.

How does PetDesk's Lost Client Finder work to identify and notify at-risk clients?

The Lost Client Finder tool operates by identifying clients who have remained non-compliant for more than 18 months. Once identified, the tool sends automated emails to these clients, notifying them about the lapse in appointments and encouraging them to schedule a visit. This proactive approach helps clinics prevent the loss of clients due to extended periods without appointments.

Can veterinary clinics customize promotions for at-risk clients using the Lost Client Finder tool?

Yes, clinics can customize promotions for at-risk clients using the Lost Client Finder tool. The customization feature allows clinics to tailor the email notifications to include incentives, increasing the likelihood that clients will schedule an appointment. This flexibility enhances the effectiveness of the re-engagement strategy.

How does the "Set it and forget it" feature work in PetDesk's Lost Client Finder tool?

The “Set it and forget it” feature in the Lost Client Finder tool means that once the tool is configured, there is no active management required on the part of the veterinary clinic. The tool operates automatically, consistently identifying and notifying at-risk clients, allowing clinic staff to focus on other aspects of patient care and business operations.

Does the Lost Client Finder tool exclude clients who have not scheduled appointments due to the death of a pet?

Yes, the Lost Client Finder tool is designed to be sensitive to specific situations. It excludes clients who have not scheduled appointments due to the death of a pet, ensuring that the tool’s notifications are respectful and considerate of clients’ individual circumstances.

How does PetDesk's Lost Client Finder contribute to preventing the loss of clients in the busy environment of a veterinary clinic?

In the rush of business, it can be challenging to keep track of clients who may fall off the schedule. PetDesk’s Lost Client Finder alleviates this challenge by proactively identifying and notifying clients at risk of disengagement. This ensures that clinics stay connected with clients, reducing the likelihood of missing clients and contributing to overall client retention efforts.