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veterinary phone system
PetDesk Phones speeds up calls to save over 200 hours for staff
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The first veterinary-specific phone system
Integrates perfectly with 25+ PIMS
More productive and personalized calls
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Join over 12,000
veterinary practices
Join over 12,000
veterinary practices
Join over 12,000
veterinary practices
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of pet parents report long phone hold times as an issue when booking appointments.¹
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85% call productivity rate, preventing most calls from being missed or sent to voicemail.²
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estimated hours saved by directing missed calls to voicemail and sending auto SMS.²
Why vets prefer
PetDesk Phones
Superior support
“The customer support at PetDesk has been excellent, the onboarding experience was super easy.”
Wendy Young
Practice Manager, Stevenson Village Vet
100% vet approved
“We highly recommend PetDesk to those seeking solutions for their clinic.”
J.M. Kata
Practice Manager, Hometown Veterinary Care
84.88% productivity rate
“PetDesk phones have absolutely changed the way we interact with clients.”
Bree Koehler
Practice Manager, San Benito Vet Center
End the phone bottleneck
Know who’s calling
before you even answer
PetDesk Phones eliminates the bottleneck with the first veterinary-specific phone system to integrate directly with your PIMS-letting you see who’s calling and their pet’s complete history before you pick up.
FULLY-FEATURED VOIP PHONE SYSTEM
The veterinary-specific phone system that provides excellent service for your most important communications channel.
Complete system includes caller ID, voicemail, extensions, call queues, recording, conference calls, business hours, and much more.
Unlike most others, PetDesk Phones is a veterinary-specific phone system with a direct PIMS integration.
24/7 US-based support from a team that understands veterinary workflows.
No hidden fees that other providers charge for, such as multiple IVRs, softphones, and per-minute costs.
FULLY-FEATURED VOIP PHONE SYSTEM
The veterinary-specific phone system that provides excellent service for your most important communications channel.
Complete system includes caller ID, voicemail, extensions, call queues, recording, conference calls, business hours, and much more.
Unlike most others, PetDesk Phones is a veterinary-specific phone system with a direct PIMS integration.
24/7 US-based support from a team that understands veterinary workflows.
No hidden fees that other providers charge for, such as multiple IVRs, softphones, and per-minute costs.
“This level of personalized service and support has made the transition to PetDesk Phones seamless, allowing the clinic to focus more on patient care rather than technical setups.”
Bree Koehler
Practice Manager, San Benito Vet Center
“This level of personalized service and support has made the transition to PetDesk Phones seamless, allowing the clinic to focus more on patient care rather than technical setups.”
Bree Koehler
Practice Manager, San Benito Vet Center
PIMS INTEGRATION
See who’s calling and access their pet’s complete history from your PIMS before answering.
View upcoming appointments, vaccine status, recent visits, and more-all on one screen-so you can have more personalized conversations.
Comprehensive PIMS integration network with 25+ systems supported.
Every implementation is custom-configured to the clinic’s needs and specifications.
PIMS INTEGRATION
See who’s calling and access their pet’s complete history from your PIMS before answering.
View upcoming appointments, vaccine status, recent visits, and more-all on one screen-so you can have more personalized conversations.
Comprehensive PIMS integration network with 25+ systems supported.
Every implementation is custom-configured to the clinic’s needs and specifications.
“When clients call, we can immediately pull up their accounts, saving time in identifying and verifying their information.”
Bree Koehler
Practice Manager, San Benito Vet Center
“When clients call, we can immediately pull up their accounts, saving time in identifying and verifying their information.”
Bree Koehler
Practice Manager, San Benito Vet Center
VOICE PRODUCTIVITY
Handle high call volumes with smart voice features like voicemail transcription, detailed call records, call-back, and click-to-call.
Call on any device with an internet connection, and untie yourself from the front desk to help out elsewhere in the clinic.
Resolve issues at a glance with voicemail audio files and transcription sent directly to your email.
Ensure each message gets a timely response by organizing and prioritizing all voicemails.
Send an automatic, customizable text instantly when pet parents reach your voicemail. Replies flow directly into your PetDesk Comms Inbox, making follow-up fast and easy.
VOICE PRODUCTIVITY
Handle high call volumes with smart voice features like voicemail transcription, detailed call records, call-back, and click-to-call.
Call on any device with an internet connection, and untie yourself from the front desk to help out elsewhere in the clinic.
Resolve issues at a glance with voicemail audio files and transcription sent directly to your email.
Ensure each message gets a timely response by organizing and prioritizing all voicemails.
Send an automatic, customizable text instantly when pet parents reach your voicemail. Replies flow directly into your PetDesk Comms Inbox, making follow-up fast and easy.
“PetDesk Phones allows us to manage our time and prioritize our tasks more effectively.”
Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
“PetDesk Phones allows us to manage our time and prioritize our tasks more effectively.”
Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
SMART CALL ROUTING
Direct each phone call to the right team member faster and more efficiently.
Eliminate frustrating transfers and ensure clients aren’t left waiting on hold.
35% of pet parents report long phone hold times as an issue when booking appointments.¹
Our ring groups feature can notify callers when the clinic is closed, or direct them to transfer to another department.
SMART CALL ROUTING
Direct each phone call to the right team member faster and more efficiently.
Eliminate frustrating transfers and ensure clients aren’t left waiting on hold.
35% of pet parents report long phone hold times as an issue when booking appointments.¹
Our ring groups feature can notify callers when the clinic is closed, or direct them to transfer to another department.
“We can customize the call flow, determining the path a call takes when it’s unanswered and ensuring it’s routed appropriately based on our predefined decision tree. I love that!”
Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
“We can customize the call flow, determining the path a call takes when it’s unanswered and ensuring it’s routed appropriately based on our predefined decision tree. I love that!”
Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
VOICE ANALYTICS
Identify peak call times and staffing needs to optimize your team’s schedule and improve client service.
Get detailed analytics on all calls, team members, queues, menu funnels, and more.
57% of pet parents report issues with appointment booking.¹
San Benito Vet Center handled 480 after-hours calls with auto-SMS, providing service outside of business hours.
VOICE ANALYTICS
Identify peak call times and staffing needs to optimize your team’s schedule and improve client service.
Get detailed analytics on all calls, team members, queues, menu funnels, and more.
57% of pet parents report issues with appointment booking.¹
San Benito Vet Center handled 480 after-hours calls with auto-SMS, providing service outside of business hours.
“When the receptionist identifies a call that may require more time, especially during busy moments, they can efficiently prioritize tasks to ensure all clients receive timely and effective service.”
Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
“When the receptionist identifies a call that may require more time, especially during busy moments, they can efficiently prioritize tasks to ensure all clients receive timely and effective service.”
Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
FAQs
PetDesk Phones Frequently Asked Questions
What is the difference between PetDesk Phones and standard phone systems?
PetDesk Phones is a veterinary-specific platform with patented VoIP technology built to eliminate dropped calls. While features such as phone trees, ring groups, call queues, and others are standard across many VoIP systems, PetDesk created these tools with veterinary practices in mind, tailoring them to our industry instead of tweaking them to “fit.”
Can we use our own phone number, or will we need to get a new one?
In almost all cases, you can use your own phone number! PetDesk can port your phone number over from your current carrier. Ask our team to complete a portability check during your demo with us.
Can we repurpose our current phones?
In some cases, yes. We have a comprehensive list of approved hardware that can be repurposed. If your hardware falls outside of that list, our team will work with you to provide new, top-of-the-line phones.
Do you provide analytics or tracking with PetDesk Phones?
Yes. We provide in-depth, highly-customizable analytics so your administrators can track all of your reporting needs.
FAQs
PetDesk Phones Frequently Asked Questions
What is the difference between PetDesk Phones and standard phone systems?
PetDesk Phones is a veterinary-specific platform with patented VoIP technology built to eliminate dropped calls. While features such as phone trees, ring groups, call queues, and others are standard across many VoIP systems, PetDesk created these tools with veterinary practices in mind, tailoring them to our industry instead of tweaking them to “fit.”
Can we use our own phone number, or will we need to get a new one?
In almost all cases, you can use your own phone number! PetDesk can port your phone number over from your current carrier. Ask our team to complete a portability check during your demo with us.
Can we repurpose our current phones?
In some cases, yes. We have a comprehensive list of approved hardware that can be repurposed. If your hardware falls outside of that list, our team will work with you to provide new, top-of-the-line phones.
Do you provide analytics or tracking with PetDesk Phones?
Yes. We provide in-depth, highly-customizable analytics so your administrators can track all of your reporting needs.
FAQs
PetDesk Phones Frequently Asked Questions
What is the difference between PetDesk Phones and standard phone systems?
PetDesk Phones is a veterinary-specific platform with patented VoIP technology built to eliminate dropped calls. While features such as phone trees, ring groups, call queues, and others are standard across many VoIP systems, PetDesk created these tools with veterinary practices in mind, tailoring them to our industry instead of tweaking them to “fit.”
Can we use our own phone number, or will we need to get a new one?
In almost all cases, you can use your own phone number! PetDesk can port your phone number over from your current carrier. Ask our team to complete a portability check during your demo with us.
Can we repurpose our current phones?
In some cases, yes. We have a comprehensive list of approved hardware that can be repurposed. If your hardware falls outside of that list, our team will work with you to provide new, top-of-the-line phones.
Do you provide analytics or tracking with PetDesk Phones?
Yes. We provide in-depth, highly-customizable analytics so your administrators can track all of your reporting needs.
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Yes! We work with your PIMS!
PetDesk is an extension of your existing veterinary practice management system. Easy to implement and quick to sync, our platform gives you all the client connection features you’ve been nosing around for.
Yes! We work with your PIMS!
PetDesk is an extension of your existing veterinary practice management system. Easy to implement and quick to sync, our platform gives you all the client connection features you’ve been nosing around for.
Yes! We work with your PIMS!
PetDesk is an extension of your existing veterinary practice management system. Easy to implement and quick to sync, our platform gives you all the client connection features you’ve been nosing around for.
True stories from
trusted customers.
Primary Care Animal Hospital
Westside Veterinary Service
Galaxy Cats Vet Center
Family Pet Health
El Paseo Animal Hospital
From 22-Minute Hold Times to No Phone Room Needed
"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."
Dave Statner • Hospital Administrator
Primary Care Animal Hospital
16
Hours saved per week
48%
Out-of-hours bookings
3429
Appointments booked
452
Appointments via PetDesk
Primary Care Animal Hospital
Westside Veterinary Service
Galaxy Cats Vet Center
Family Pet Health
El Paseo Animal Hospital
From 22-Minute Hold Times to No Phone Room Needed
"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."
Dave Statner • Hospital Administrator
Primary Care Animal Hospital
16
Hours saved per week
48%
Out-of-hours bookings
3429
Appointments booked
452
Appointments via PetDesk
Primary Care Animal Hospital
Westside Veterinary Service
Galaxy Cats Vet Center
Family Pet Health
El Paseo Animal Hospital
From 22-Minute Hold Times to No Phone Room Needed
"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."
Dave Statner • Hospital Administrator
Primary Care Animal Hospital
16
Hours saved per week
48%
Out-of-hours bookings
3429
Appointments booked
452
Appointments via PetDesk
¹ PetDesk’s 2025 Pet Parent Research Report
² PetDesk customer case study with San Benito Vet Center
¹ PetDesk’s 2025 Pet Parent Research Report ² PetDesk customer case study with San Benito Vet Center
