The Best Phone System for Veterinary Clinics

PetDesk Phones is a comprehensive VoIP (Voice over Internet Protocol) system designed specifically for veterinary hospitals. By integrating our system directly with your PIMS, It streamlines communications, enhances staff and client experiences, and includes tools tailored to the unique needs of veterinary practices. 

A PIMS (Practice Management System) integrated phone system is a sophisticated communication solution that connects directly with your veterinary clinic’s management software. This integration allows for seamless access to pet and client data during phone calls, enabling personalized and efficient interactions. By integrating with PIMS, clinics can enhance client satisfaction, improve staff efficiency, and streamline operational processes, making it an essential upgrade for modern veterinary practices.

PetDesk Phones dramatically improves client experience by instantly providing staff with caller information and patient details as soon as they answer the call. This immediate access to data allows for personalized greetings and informed service, making clients feel valued and well-cared for. The system fosters trust and encourages repeat visits by ensuring each interaction is tailored to the client’s specific needs and their pet’s health history.

Absolutely. Integrating a Smart VoIP phone system with PetDesk Phones turns routine interactions into opportunities for revenue generation and compliance improvement. The system provides real-time access to patient and client information, enabling staff to proactively address healthcare needs, recommend services, and follow up on overdue treatments. This not only boosts compliance but also uncovers opportunities to offer additional services, directly impacting clinic revenue and patient care quality.

Smart VoIP (Voice over Internet Protocol) is an advanced communication technology that uses the internet to transmit voice calls, instead of traditional phone lines. For veterinary clinics, Smart VoIP offers numerous benefits, including clearer call quality, reduced communication costs, and the ability to integrate seamlessly with Practice Management Systems (PIMS). This integration allows for a more efficient, secure, and customizable communication experience, meeting the unique needs of veterinary practices and enhancing both client and staff satisfaction.

This integration means that whenever a call comes in, your team has instant access to a wealth of information directly on the dashboard. We’re talking appointment histories, medical records, and even personal notes about the pet and pet parent. It streamlines the process, making it super easy for your staff to provide a tailored service. Plus, it’s all happening in real-time, ensuring that the info is as up-to-date as possible. 

66% of clients prefer getting answers through chat rather than phone calls. PetDesk Phones include a 24/7 live chat feature, where trained agents handle inquiries specific to veterinary organizations day and night. This ensures continuous communication and support for clients outside regular business hours.

PetDesk Phones engages clients on web and social platforms through chat or SMS, reducing the need for traditional phone calls. PetDesk agents handle client needs immediately, including booking appointments and providing instant confirmations online when appropriate. This not only reduces staff workload but also enhances the overall digital experience for clients.

PetDesk Phones replaces the outdated “Flintstones’ phone system” with modern VoIP technology. It goes beyond basic communication by integrating with PIMS, offering live chat support, and providing actionable information during calls. The solution is tailored to the specific needs of veterinary hospitals, impressing clients and improving staff efficiency.

PetDesk Phones ensures accurate attribution of marketing campaigns by integrating with Practice Management Systems. Additionally, the system assists in managing online reputation by providing real-time information during calls, allowing clinics to address client inquiries promptly and maintain a positive digital presence.