The #1 Client Communication Software
PetDesk unlocks new communication channels to make it:
⇒ more convenient for your clients to engage with your clinic
⇒ easier for your staff to manage communications
Powerful Features on a Single, Easy-to-Use Platform:
Our software works alongside your existing practice management system, like AVImark, Cornerstone and 18 others so you can:
Spend less time on the phone and decrease no-shows with Reminders & Confirmations
We designed our reminder and confirmation system with the knowledge that many of your clients are rarely without their cellphones. We make it easy to keep track and contact your clients via:
- Text messages
- Push notifications
By opening new channels of communication with your clients, you will see a decrease in client no-shows, reminder and confirmation phone calls, and money spent on postcards.
Give your clients the convenience of online Appointment Requests
Provide your staff with a convenient appointment system that works alongside your current practice management software. Offer your clients more choices for appointment requests. Our appointment system can help:
- Process appointment requests with our easy-to-use dashboard
- Enable clients to request appointments when it is convenient for them
- Send appointment confirmations automatically
Our customers see an increase in new clients, simplified scheduling, and decreased call volume after implementing our system.
Empower clients to be proactive about pet health with the 5-Star Mobile Health App
Our free, 5-star rated Mobile Health App lets your clients take control of their pets’ health and connect with you when and how they want. All from one app, your clients will be able to:
- Request and confirm appointments
- Refill medications
- Access pet health records
- Create reminders for recurring pet health tasks
Over 1.4 million app users manage their pet’s health with the PetDesk app, and with over 100,000 reviews on the Apple App and Google Play stores, we are continually improving the app for both you and your clients.
Reach clients on the channel of their choice with PetDesk Messaging
Reach all of your clients on the channel of their choice. With PetDesk Messaging, you can stay engaged with your clients by sending customized communication about topics that are important to them. Your messages can include:
- Video Clips
With our tools, you can send one-way communications with Mass Messaging about promotions or business updates, or utilize Two-Way Messaging to take the guesswork out of routine updates, medication refill notifications, and negative test results, allowing your clients to communicate with you on their time.
Implement telemedicine at your practice with Virtual Care
When you need a live view of the patient, or when you want to deliver care no matter where your clients are, turn to Video Chat powered by Twilio. Our secure video calls allow you to deliver a personalized experience and strengthen the veterinarian-client bond.
Two-Way Messaging is the perfect way to maintain communication with clients. Providing care can be more convenient and personal:
- Conduct rechecks in appropriate situations
- Perform triage for behavioral or dermatological issues
- Deliver recommendations, estimates, and invoices
Keep your clients coming back with a customized Loyalty Program
Our Customer Success Team knows that not all veterinary practices are the same, which is why they will work with you to create a loyalty program that’s customized to your clinic and clients’ needs. Your unique loyalty program will:
- Increase the number of client visits per year
- Increase the average spend per client visit
- Increase overall annual revenue
Our loyalty program syncs with your veterinary practice management system and is available to your clients through the PetDesk mobile app.
Client Communication Challenges Solved
Over 2,000 successful veterinary practices across the United States and Canada choose PetDesk.
“Amazing customer service! The app alone is definitely worth it. PetDesk customer service is always available and has the friendliest representatives. The dashboard is super easy to use and the alerts for missing or incorrect information is foolproof.”Lacie R., Supervisor
“My clients love PetDesk and I do too! I know that it has helped my clinic grow. I love the texting/direct message capability, my clients LOVE their reminders on their phone, and the ability to schedule appointments whenever they want. I also like the reviews it can generate.”Dr. Charly S, Veterinarian
“PetDesk is awesome! We just started using it and love it! Efficiency is the main benefit. We no longer duplicate our work and everything we need is in one place so our team is able to easily do what's needed for our clients. How easy and efficient it makes everyone's job!”Bobbie G., Practice Manager
“I love that clients can schedule and cancel appointments through the app. It greatly decreases the amount of phone traffic that we have while being convenient for the client.”Dr. Kristen H., Veterinarian
“So far, our clients and staff love the PetDesk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number.”Aimee D., Office Manager
“I enjoy the ease of use and clean design of the dashboard and app. It was easy to get set up and started. I also really like that their customer service is great and they are always checking in with us, improving the software and adding new features.”Sara T., Practice Manager