The #1 Client Communication Software
For Busy Veterinary Practices

Spend less time on the phone and decrease no-shows with Reminders & Confirmations

We designed our reminder and confirmation system with the knowledge that many of your clients are rarely without their cellphones. We make it easy to keep track and contact your clients via:

• Emails
• Text messages
• Push notifications
• Postcards

By opening new channels of communication with your clients, you will see a decrease in client no-shows, reminder and confirmation phone calls, and money spent on postcards.

Give your clients the convenience of online Appointment Requests

Provide your staff with a convenient appointment system that works alongside your current practice management software. Offer your clients more choices for appointment requests. Our appointment system can help:

• Process appointment requests with our easy-to-use dashboard
• Enable clients to request appointments when it is convenient for them
• Send appointment confirmations automatically

Our customers see an increase in new clients, simplified scheduling, and decreased call volume after implementing our system.

Empower clients to be proactive about pet health with the 5-Star Mobile Health App

Our free, 5-star rated Mobile Health App lets your clients take control of their pets’ health and connect with you when and how they want. All from one app, your clients will be able to:

• Request and confirm appointments
• Refill medications
• Access pet health records
• Create reminders for recurring pet health tasks

Over 1.4 million app users manage their pet’s health with the PetDesk app, and with over 100,000 reviews on the Apple App and Google Play stores, we are continually improving the app for both you and your clients. 

Reach all of your clients on the channel of their choice. With PetDesk Messaging, you can stay engaged with your clients by sending customized communication about topics that are important to them. Your messages can include:

• Photos
• Video Clips
• PDFs

With our tools, you can send one-way communications with Mass Messaging about promotions or business updates, or utilize Two-Way Messaging to take the guesswork out of routine updates, medication refill notifications, and negative test results, allowing your clients to communicate with you on their time.

Implement telemedicine at your practice with Virtual Care

When you need a live view of the patient, or when you want to deliver care no matter where your clients are, turn to Video Chat powered by Twilio. Our secure video calls allow you to deliver a personalized experience and strengthen the veterinarian-client bond.

Two-Way Messaging is the perfect way to maintain communication with clients. Providing care can be more convenient and personal:

• Conduct rechecks in appropriate situations
• Perform triage for behavioral or dermatological issues
• Deliver recommendations, estimates, and invoices

Keep your clients coming back with a customized Loyalty Program

Our Customer Success Team knows that not all veterinary practices are the same, which is why they will work with you to create a loyalty program that’s customized to your clinic and clients’ needs. Your unique loyalty program will:

• Increase the number of client visits per year
• Increase the average spend per client visit
• Increase overall annual revenue

Our loyalty program syncs with your veterinary practice management system and is available to your clients through the PetDesk mobile app.