The #1 Client Communication Software
PetDesk unlocks new communication channels to make it:
⇒ more convenient for your clients to engage with your clinic
⇒ easier for your staff to manage communications
Our Easy-to-Use Veterinary Software Helps You With:
Our software works with your existing practice management system, like AVImark, Cornerstone and 18 others so you can:
Spend less time on the phone and decrease no-shows
Our reminder and confirmation system considers that some of your clients have a love affair with their cellphones. We make it easy to keep track and contact your clients via:
- Text Messages
- Push Notifications
By opening new channels of communication with your clients, you’ll be able to see a decrease in client no-shows, reminder and confirmation phone calls, and money spent on postcards.
Empower your clients to be proactive about their pet’s health
Our free mobile app empowers pet parents to take control of their pet’s health and opens up a new channel of communication for veterinary practices. Your clients will be able to:
- Request and confirm appointments
- Refill medications
- Access pet health records
- Create reminders for recurring pet health tasks
Over 1.4 million app users manage their pet’s health with the PetDesk app and love the experience! We know that much because they have left us more than 100,000 5-star ratings on the Google Play and Apple App Store.
Take some calls off your front desk’s plate and delight your clients
Our Two-Way Messaging solution creates a client-friendly and faster channel to communicate routine information with your client. And while you’re driving client loyalty by offering personalized communication in the way many clients prefer, you’re also saving hours at the clinic by making it easier to communicate:
- Refill notifications
- Negative lab results
- Rescheduling requests and notes
- Photos of their pets
Our Customer Success team will help you set up templates that match your clinic’s voice, automate replies for when you’re closed, and even claim your practice’s existing phone number.
Bring your clients back with great rewards
Our Customer Success team knows that not all veterinary practices are the same, which is why they will work with you to create a loyalty program that’s customized to your clinic and clients’ needs. Your unique loyalty program will:
- Increase the number of client visits per year
- Increase the average spend per client visit
- Increase overall annual revenue
Our loyalty program syncs with your veterinary practice management system and is available to your clients through the PetDesk mobile app.
Gain new clients by listening to your current clients
Our automated online review system takes care of asking your clients for feedback and brings that actionable information back to your practice. Our online review system will help your clinic:
- Increase the number of positive reviews on Google
- Prevent negative reviews before they are posted
- Keep your reviews organized in an easy-to-read dashboard
Building your online reputation on Google will help attract more prospective clients and help boost staff morale.
Streamline your appointment scheduling
Provide your staff with a convenient appointment system that works with your current practice management software. Offer your clients more choices for appointment requests. Our appointment system can help:
- Organize your daily appointments with our easy-to-use dashboard
- Schedule appointments outside of regular hours
- Offer appointments through sleek and responsive websites
Our customers see an increase in new clients, simple scheduling, and decreased call volume after implementing our system.
Client Communication Challenges Solved
Over 2,000 successful veterinary practices across the United States and Canada choose PetDesk.
“Amazing customer service! The app alone is definitely worth it. PetDesk customer service is always available and has the friendliest representatives. The dashboard is super easy to use and the alerts for missing or incorrect information is foolproof.”Lacie R., Supervisor
“My clients love PetDesk and I do too! I know that it has helped my clinic grow. I love the texting/direct message capability, my clients LOVE their reminders on their phone, and the ability to schedule appointments whenever they want. I also like the reviews it can generate.”Dr. Charly S, Veterinarian
“PetDesk is awesome! We just started using it and love it! Efficiency is the main benefit. We no longer duplicate our work and everything we need is in one place so our team is able to easily do what's needed for our clients. How easy and efficient it makes everyone's job!”Bobbie G., Practice Manager
“I love that clients can schedule and cancel appointments through the app. It greatly decreases the amount of phone traffic that we have while being convenient for the client.”Dr. Kristen H., Veterinarian
“So far, our clients and staff love the PetDesk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number.”Aimee D., Office Manager
“I enjoy the ease of use and clean design of the dashboard and app. It was easy to get set up and started. I also really like that their customer service is great and they are always checking in with us, improving the software and adding new features.”Sara T., Practice Manager