A modern necessity: why Silver Spring Animal Wellness Center partnered with PetDesk

At Silver Spring Animal Wellness Center in Glendale, Wisconsin, Hospital Leader Dawn wasn't looking for one more piece of software. She needed something that would take real weight off her team and give pet parents the convenience they now expect. After testing more than one option, she chose PetDesk—and found a true veterinary partnership along the way.

Today, the practice is using PetDesk Communications, PetDesk Phones, and PetDesk Direct Booking.

Manual tasks and busywork were burning out the staff.

Before PetDesk, Dawn's team faced the same pressure many practices know well. Reminders, refill requests, phone volume, appointment scheduling, and online visibility all took more time and energy than they should have. When asked which of these pulled her staff away from patient care, Dawn's answer was simple: "All of the above."

That's the classic burnt-out bottleneck. Clients want more digital convenience, and teams have less time than ever to deliver it.

Switching to PetDesk was a calculated decision.

Dawn didn't choose PetDesk on a whim. The team at Silver Spring tested out a different software provider first, then compared. "We tried another pilot but preferred PetDesk," she says.

For a busy hospital, that kind of head-to-head test matters. It means Silver Spring chose PetDesk based on real results in their own hospital, not a sales pitch.

The clinic now has fewer calls, a lighter workload, and more bookings.

Since switching, Dawn has seen change on both sides of the front desk. Her team fields "a few less calls," pet parents enjoy more convenience, and the hospital is getting more bookings.

The staff feel it too. "The staff likes the availability to our clients and reducing the workload," Dawn says. That's the balance PetDesk aims to strike: happier staff and happier clients, without adding hours to the day.

Dawn views her partnership with PetDesk as a modern necessity. 

For Dawn, PetDesk isn't a nice-to-have. It's part of how a modern practice keeps up with the people it serves, and her advice to colleagues at other practices is clear: "PetDesk is a great tool and is needed with today's pet parents.”

That's what partnership looks like in vet med: fewer calls, more bookings, and a team with more time for the pets in front of them.