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petdesk vs otto
PetDesk provides a better experience for your front desk and clients
Deciding between PetDesk and Otto? Here’s a clear side-by-side comparison on why over 12,000 veterinary teams prefer us.
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3 reasons to upgrade from Otto to PetDesk
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A quicker & easier front desk experience
We specifically designed the PetDesk dashboard to simplify workflows for busy front-desk veterinary professionals. We give you everything you need—and nothing you don’t—to keep client engagement smooth and effortless.
Otto requires clicking through multiple filters to manage your day.
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Widely used (and loved) by pet parents
With over 7 million downloads, 407k reviews, and a 4.9 rating in the Apple App Store, PetDesk provides a superior pet parent experience. Greater app adoption by your clients means simpler operations and more revenue.
The Otto pet parent app has much lower adoption in the market.
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True online appointment booking
PetDesk Direct Booking gives clients the power and flexibility to securely book appointments online, all while allowing clinics to maintain total control of the calendar and how they prefer to manage their business needs.
Otto’s online widget does not directly book appointments for most PIMS.
Pet Parent Mobile App
400K/4.9
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6K/4.8
Capterra customer rating
177/4.9
N/A – Not Listed
PIMS Integrations
30 (More coming soon!)
7 Total
Reduced Call Volume
50% Less¹
33% Less
Fewer Client No-Shows
90% Less²
50% Less
PetDesk is with you every step of the way
We go far beyond the point of sale as your long-term partner in vet care.
We’re more than a software vendor
Whether you’re purchasing one or more solutions, you’ll have a dedicated PetDesk team member through each stage of your journey—sales, onboarding, training, and continuous support! That means by your side, always.
Trusted by 12k veterinary teams
Thanks to a large install base and solid financial backing fueling our innovation and stability, PetDesk remains positioned as a leading provider and reliable partner in veterinary technology and care delivery.
A complete platform that grows with you
Our fully configurable solutions are here to help you continuously adapt to evolving veterinary changes, letting you focus on providing excellent pet care without having to replace your tech every 1–2 years.
