Above & beyond: how PetDesk shows up for Primary Veterinary Care

Every veterinary practice has a software vendor. Fewer have a partner. For Jackie, Practice Manager at Primary Veterinary Care in Gretna, Louisiana, the difference showed up before she ever signed on with PetDesk. And, most importantly, that difference has stayed with her since.

The practice currently uses PetDesk Communications, PetDesk Phones, PetDesk Direct Booking, and PetDesk Scribe.

Responsive support that started before the contract.

Switching software is a big decision for any practice, and Jackie came in with plenty of questions. What tipped the scales wasn't a feature list. It was how the PetDesk team showed up.

"Honestly, the customer service is beyond comparison. Before converting, I had lots of questions, and I was always given a prompt answer,” Jackie says, ”I feel completely confident taking the advice of the entire team!"

Quick and accurate answers built trust early. By the time Primary Veterinary Care made the move, Jackie already saw the PetDesk team as veterinary software advisors she could rely on.

Jackie found a team that’s invested in her practice.

That confidence didn't fade after onboarding. Asked what she'd tell a colleague at another practice, Jackie didn't start with technology. She started with people.

"I have NEVER experienced customer service like this before! Literally every person that I have dealt with seems to have a vested interest in my practice. [PetDesk] goes beyond professionalism, they truly go above and beyond!"

That's the line between a vendor and a partner. A vendor resolves tickets. A partner cares how your practice is performing.

Purpose-built tools that give the team more room for care.

A good partner also takes on the work that pulls a team away from patients. Before PetDesk, SOAP notes were the drain on Jackie's day. Now PetDesk Scribe handles them, and her answer to what's changed is two words: "SOAP notes!"

Pet parents have noticed a difference too. "Pet parents are loving the opportunity to book their own appointments," Jackie says. Her staff still double-check new bookings as they adjust, but she notes the appointments are typically booked correctly.

A partnership beyond veterinary software.

For Primary Veterinary Care, PetDesk's value goes beyond what the platform does. It comes from a team that answers quickly, gives advice worth trusting, and treats each practice's success as its own. In Jackie's words, the people at PetDesk "truly go above and beyond."