Otto vs Weave: choosing the best veterinary technology for your clinic

An exceptional customer experience goes beyond simple troubleshooting; it requires a long-term partnership built on trust and expertise. Your veterinary team needs solutions that come with readily available, knowledgeable support experts who provide fast responses with detailed answers. This ensures any technical issues are addressed right away, which helps to reduce disruption to daily operations and patient care.

Products get used more when they’re easy to get, easy to use, and make users happy. If a client-facing veterinary mobile app has lots of downloads and great ratings, it’s likely better than others on the market. Having greater mobile app market adoption by pet parents leads to simpler operations (including fewer phone calls and manual tasks) for clinic staff. Plus, this level of self-serve convenience attracts more pet parents to your practice, ultimately giving clinic revenue a boost.

The best veterinary tech integrates with dozens of PIMS, increasing the likelihood of your practice management system being perfectly compatible with the software. Plus, if you decide to change platforms, you would want your client engagement software to be compatible with your next PIMS so that you’re not limited to which PIMS you want to work with.

Avoid a “square peg in a round hole” situation by using software specifically built for the veterinary industry. Investing in technology that’s made specifically for pet care professionals—and strategically built by industry experts—is critical to supporting your team in being the most productive throughout the day. Partner with a provider that understands the unique challenges of the industry to better ensure your success with the software. General use tools, or software built for human health care will not optimize nor fully embrace the nuances and uniqueness of the veterinary industry.

Rather than guiding clients to call you for routine information or services (like appointment requesting or direct booking), it’s important to invest in veterinary technology that offers clear and convenient self-serve options for pet parents. Consider software that directs client engagement to a client-facing mobile app, which is done by providing clear calls to action through automated veterinary reminders. This way, rather than having clients call you for simple tasks like medication refills, pet parents can automatically do it in the app, saving staff and clients valuable time from repetitive phone calls.

Instead of using multiple platforms with varying capabilities, it’s best to work with a reliable software partner that offers a broad set of powerful veterinary products and tools for your team to use. A wide range of solutions under one roof provides your clinic with increased productivity, and more time for your staff to focus on other important tasks—without juggling different platforms. With the right solutions, you’ll be able to upgrade every aspect of your clinic, from simplified client communication and front desk efficiency to automated appointment booking and effortless revenue growth. Furthermore, as your clinic grows, you’ll have a partner that will grow with you, and you won’t have to replace.