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Trusted by veterinarians. Loved by pet parents.

Veterinary client engagement software that simplifies your clinic

PetDesk is the client engagement platform that automates the administrative work draining your team—reminders, phone calls, scheduling, and documentation—so you have more time for the patients who need you.

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Join over 12,000
veterinary practices

Join over 12,000
veterinary practices

Join over 12,000
veterinary practices

INTRODUCTION

What is veterinary client engagement software?

Veterinary client engagement software is the layer that sits between your practice and your clients, handling reminders, two-way messaging, online booking, phone calls, and the mobile app experience pet parents use to manage their pet's care.

It's not the same as your practice information management system (PIMS). Your PIMS (e.g., Cornerstone, ezyVet, Shepherd, Avimark) runs your clinical operations: medical records, scheduling logic, billing, and inventory. A client engagement platform sits on top of that PIMS and manages everything client-facing, integrating in real time so your team works from a single source of truth.

PetDesk is a client engagement platform. By design, we're not here to replace your PIMS—we integrate directly with it. If you're earlier in your evaluation and trying to understand the broader veterinary software landscape including PIMS and other categories, start with our guide to choosing veterinary software. If your PIMS is already in place and you're looking for software that reduces your team's workload, cuts phone volume, and gives pet parents the digital experience they expect, you're in the right place.

Your team deserves better than
spending the day on hold

Your team deserves better than spending the day on hold

Running a veterinary clinic today often means fielding the same calls over and over (appointment confirmations, refill requests, vaccination reminders) while your front desk falls further behind on the work that actually requires a human being.

52%

of veterinary staff regularly perform tasks outside their defined roles.

31%

of pet parents have considered switching vets due to a lack of digital convenience.

26%

of appointments run longer than scheduled, often because of administrative bottlenecks that start before the client even walks in.

Forward-thinking practices are discovering that the right software doesn't just reduce friction, it buys back time that can be redirected to the care that keeps clients loyal and businesses healthy.

PLATFORM OVERVIEW

One platform. Every client touchpoint.

PetDesk is a complete veterinary client engagement platform. Each product can be used independently or combined as your practice grows.

Mockup of a veterinary appointment schedule
PetDesk Communications

Automate the reminders, confirmations, and follow-ups that fill your team's day. Reach pet parents via SMS, email, push notifications, and postcard—however they prefer to hear from you. Two-way texting makes it easy to handle simple requests without picking up the phone, and digital intake forms let clients submit information before they arrive.

Mockup of a veterinary appointment schedule
PetDesk Phones

The first veterinary-specific VoIP phone system to integrate with your PIMS, allowing your team to see who's calling so they can answer with a personal greeting and be prepared for a fast and productive conversation. Intelligent call routing reduces missed calls, and automatic text-back for unanswered calls means no client leaves without a response.

Mockup of a veterinary appointment schedule
PetDesk Direct Booking

Give pet parents 24/7 online booking that actually fits the way your clinic works. With over 200 customization options, you control exactly what clients can book, when, and how—and every appointment integrates directly to your PIMS calendar in real time. Upfront deposits are collected automatically, reducing no-shows before they happen.

Mockup of a veterinary appointment schedule
PetDesk Scribe

AI-generated veterinary transcription tool that turns recorded appointments into structured SOAP notes and patient summaries in minutes (no more after-hours note-taking). PetDesk Scribe works within your existing exam room workflow so your veterinarians can focus on the patient, not the keyboard.

Mockup of a veterinary appointment schedule
PetDesk Marketing

Most veterinary products help you serve the clients you already have. PetDesk Marketing helps you find new ones. Our full-service veterinary digital agency handles your website, SEO, social media, Google advertising, and reputation management, helping you effortlessly grow your practice without becoming a marketing expert or adding to your team's plate.

PIMS INTEGRATIONS

Built to work with your existing PIMS

PetDesk is an extension of your existing practice information management system, not a replacement. Setup is quick, and our team handles the technical side so your staff doesn't have to.

Implementation is guided by our team of veterinary industry experts and training is tailored to your clinic's specific setup and workflow, not just a generic onboarding checklist.

PetDesk integrates with 30+ leading PIMS, including:

See all compatible pims

CUSTOMER STORIES

What practices are saying

Thousands of veterinary practices trust PetDesk to upgrade the way they work.
Here are a few of their stories.

“On a busy day, I’d say it [PetDesk Scribe] saves me about an hour. But even more important is the quality. The notes are fuller, more accurate, and I’m not constantly worried about forgetting something small but critical.”

Dr. Kathleen Cavell, Associate Veterinarian, Northwood Animal Hospital

“Our clinic has three doctors for dogs and cats, one who also sees small mammals, and another who treats exotics, including birds and reptiles. When a client books online, PetDesk automatically filters availability based on pet type and medical need…"

Stephen Shirley, Director of Operations, Family Pet Health

"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."

Diana Colombus, Co-Owner and Practice Manager, Animal Hospital of Union Grove

Read more case studies

BUYERS GUIDE

What to look for in veterinary software

Client engagement platforms vary widely in depth, integration quality, and how much manual work they actually eliminate. If you're earlier in your evaluation and trying to understand the broader veterinary software landscape including practice management systems, start with our guide to choosing veterinary software.

If you're specifically evaluating client engagement tools, here are the seven things worth examining before you commit.

1

Is the PIMS integration native or third-party?

1. Is the PIMS integration native or third-party? Native integration means the platform talks directly to your practice information management system in real time. A third-party connector means a middleman—which introduces lag, occasional sync errors, and another support relationship when something breaks. Ask vendors which PIMS they support natively, not which ones are “on the roadmap.” If your PIMS isn't on the native list, find out exactly how the connection works before you commit.

2

How many of your touchpoints does it actually cover?

Some platforms only handle reminders. Others add two-way texting. Few cover the full client journey—reminders, two-way messaging, online booking, phones, intake forms, payments, and a pet parent mobile app—in one connected system. Stitching together three or four point solutions creates the exact administrative burden you're trying to eliminate. Look for breadth of coverage from a single vendor.

3

What does the pet parent experience actually look like?

The client-facing experience reflects directly on your practice. Before choosing a platform, look at app store ratings and read recent reviews from pet owners, not just practice managers. Ask vendors what percentage of pet parents at a typical clinic actually download and use the app. A pet parent app with mediocre ratings is worse than none at all.

4

Does the phone system understand veterinary workflows?

Generic VoIP isn't built for the volume and pattern of veterinary calls. A purpose-built veterinary phone system shows who's calling and why before your team picks up, automatically texts back missed calls, and integrates with your PIMS so call notes attach to the right client record. If you're evaluating a general business VoIP, you're comparing the wrong category.

5

How deep does the automation actually go?

The goal is eliminating repetitive manual tasks including reminders, confirmations, follow-ups, refill requests (not just digitizing them). True automation runs in the background. A system that sends reminders but still needs a team member to select 'send' is only half a solution. Ask for a demo of a real automated workflow from start to finish.

6

How fast is implementation, and who handles it?

Most client engagement platforms can be live within a few days to a few weeks. Ask vendors directly: how long until we're live? Who handles the technical setup? What happens after go-live when something isn't working? Look for a team with specific veterinary industry expertise, instead of a generic SaaS onboarding process staffed by people who've never worked in a clinic.

7

Can you see what's working across every channel?

Good reporting turns a communication platform into a growth tool. You should be able to see which clients are overdue for care, which channels drive the most engagement, and whether your confirmation and compliance rates are improving over time. Without unified reporting across reminders, phones, booking, and messaging, you're running a practice on assumptions.

COMPARE

How PetDesk compares

PetDesk is purpose-built for client engagement, not practice management. That focus is what allows our communication tools, phone system, booking platform, and AI documentation to go deeper than what you'd typically find bundled as an add-on inside a PIMS.

When you compare PetDesk to other veterinary client communication platforms, the difference shows up in breadth of coverage. Most competitors handle reminders well and a few other things adequately. PetDesk is the only platform that delivers the full client engagement layer—communications, phones, booking, AI documentation, and marketing—under one roof, with native PIMS integration across all of it.

Competitors

Competitors

Veterinary-specific software

Veterinary-specific software

Some

Some

Pet parent mobile app

Pet parent mobile app

Some

Some

PIMS Integrations

PIMS Integrations

25+ (More coming soon!)

25+ (More coming soon!)

Up to 21

Up to 21

Highly-customizable direct booking

Highly-customizable direct booking

Phone system that syncs with PIMS

Phone system that syncs with PIMS

Some

Some

Digital forms & payments

Digital forms & payments

Client loyalty programs

Client loyalty programs

Custom websites & digital marketing

Custom websites & digital marketing

See detailed comparisons

If you're currently using a PIMS with a built-in communication module and wondering whether a dedicated platform like PetDesk is worth the additional investment, the question to ask is whether you're experiencing the problem. If your team is still fielding high call volumes, your confirmation rates are inconsistent, or your clients aren't engaging with digital touchpoints, a purpose-built platform will close the gap that a bundled add-on typically can't.

FAQs

Frequently asked questions about veterinary software

What's the difference between veterinary software and a client engagement platform?

“Veterinary software” is a broad category that includes practice information management systems (PIMS), client engagement platforms, AI documentation tools, payment processors, and more. A client engagement platform (like PetDesk) is one piece of that broader stack, focused specifically on the communication, booking, and digital touchpoints between your practice and your clients. For a full walkthrough of the veterinary software landscape, see our guide to choosing veterinary software.

Does PetDesk replace my practice management software?

No. PetDesk integrates directly with your existing PIMS—it doesn't replace it. Think of PetDesk as a client-facing layer that handles communication, booking, phone calls, and clinical documentation while your PIMS continues managing medical records, billing, and inventory. The two systems work together for greater efficiency, not in competition.

What PIMS systems does PetDesk integrate with?

PetDesk integrates with most major practice information management systems, including Cornerstone, ezyVet, Shepherd, Avimark, Neo, and ProVet. View the full list of compatible PIMS.

How long does implementation take?

Most practices are live with PetDesk Communications within a few days of signing. Implementation timelines vary by product and practice size, but our team handles the technical setup—you won't be left to figure it out from a help article.

How much does PetDesk cost?

Pricing is based on your practice's size and the products you select. Get a demo to see the full picture of what PetDesk would look like for your specific clinic.

Is there a mobile app for pet parents?

Yes. PetDesk includes a pet parent app—available on iOS and Android—that lets clients view their pet's health history, request appointments, receive reminders, and communicate directly with your clinic. It's the highest-rated pet parent app in the veterinary industry.

Can I use just one PetDesk product, or do I need the full platform?

Each PetDesk product (Communications, Phones, Direct Booking, Scribe, Marketing) can be used independently or combined as your practice grows. Many practices start with one solution and add others after seeing results.

Does PetDesk work for multi-location practices?

Yes. PetDesk supports multisite practices and can be configured to manage communication, reporting, and client engagement across multiple locations from a single account.

What kind of support does PetDesk provide after setup?

PetDesk provides ongoing US-based support from a team of veterinary industry experts who understand how your clinic operates. Support is not outsourced. You're talking to people who know the product and understand the veterinary context.

FAQs

Frequently asked questions about veterinary software

What's the difference between veterinary software and a client engagement platform?

“Veterinary software” is a broad category that includes practice information management systems (PIMS), client engagement platforms, AI documentation tools, payment processors, and more. A client engagement platform (like PetDesk) is one piece of that broader stack, focused specifically on the communication, booking, and digital touchpoints between your practice and your clients. For a full walkthrough of the veterinary software landscape, see our guide to choosing veterinary software.

Does PetDesk replace my practice management software?

No. PetDesk integrates directly with your existing PIMS—it doesn't replace it. Think of PetDesk as a client-facing layer that handles communication, booking, phone calls, and clinical documentation while your PIMS continues managing medical records, billing, and inventory. The two systems work together for greater efficiency, not in competition.

What PIMS systems does PetDesk integrate with?

PetDesk integrates with most major practice information management systems, including Cornerstone, ezyVet, Shepherd, Avimark, Neo, and ProVet. View the full list of compatible PIMS.

How long does implementation take?

Most practices are live with PetDesk Communications within a few days of signing. Implementation timelines vary by product and practice size, but our team handles the technical setup—you won't be left to figure it out from a help article.

How much does PetDesk cost?

Pricing is based on your practice's size and the products you select. Get a demo to see the full picture of what PetDesk would look like for your specific clinic.

Is there a mobile app for pet parents?

Yes. PetDesk includes a pet parent app—available on iOS and Android—that lets clients view their pet's health history, request appointments, receive reminders, and communicate directly with your clinic. It's the highest-rated pet parent app in the veterinary industry.

Can I use just one PetDesk product, or do I need the full platform?

Each PetDesk product (Communications, Phones, Direct Booking, Scribe, Marketing) can be used independently or combined as your practice grows. Many practices start with one solution and add others after seeing results.

Does PetDesk work for multi-location practices?

Yes. PetDesk supports multisite practices and can be configured to manage communication, reporting, and client engagement across multiple locations from a single account.

What kind of support does PetDesk provide after setup?

PetDesk provides ongoing US-based support from a team of veterinary industry experts who understand how your clinic operates. Support is not outsourced. You're talking to people who know the product and understand the veterinary context.

FAQs

Frequently asked questions about veterinary software

What's the difference between veterinary software and a client engagement platform?

“Veterinary software” is a broad category that includes practice information management systems (PIMS), client engagement platforms, AI documentation tools, payment processors, and more. A client engagement platform (like PetDesk) is one piece of that broader stack, focused specifically on the communication, booking, and digital touchpoints between your practice and your clients. For a full walkthrough of the veterinary software landscape, see our guide to choosing veterinary software.

Does PetDesk replace my practice management software?

No. PetDesk integrates directly with your existing PIMS—it doesn't replace it. Think of PetDesk as a client-facing layer that handles communication, booking, phone calls, and clinical documentation while your PIMS continues managing medical records, billing, and inventory. The two systems work together for greater efficiency, not in competition.

What PIMS systems does PetDesk integrate with?

PetDesk integrates with most major practice information management systems, including Cornerstone, ezyVet, Shepherd, Avimark, Neo, and ProVet. View the full list of compatible PIMS.

How long does implementation take?

Most practices are live with PetDesk Communications within a few days of signing. Implementation timelines vary by product and practice size, but our team handles the technical setup—you won't be left to figure it out from a help article.

How much does PetDesk cost?

Pricing is based on your practice's size and the products you select. Get a demo to see the full picture of what PetDesk would look like for your specific clinic.

Is there a mobile app for pet parents?

Yes. PetDesk includes a pet parent app—available on iOS and Android—that lets clients view their pet's health history, request appointments, receive reminders, and communicate directly with your clinic. It's the highest-rated pet parent app in the veterinary industry.

Can I use just one PetDesk product, or do I need the full platform?

Each PetDesk product (Communications, Phones, Direct Booking, Scribe, Marketing) can be used independently or combined as your practice grows. Many practices start with one solution and add others after seeing results.

Does PetDesk work for multi-location practices?

Yes. PetDesk supports multisite practices and can be configured to manage communication, reporting, and client engagement across multiple locations from a single account.

What kind of support does PetDesk provide after setup?

PetDesk provides ongoing US-based support from a team of veterinary industry experts who understand how your clinic operates. Support is not outsourced. You're talking to people who know the product and understand the veterinary context.

Join over 12,000 practices already reclaiming time with PetDesk.

Simplify your clinic. Strengthen your care.

Book a demo

Take an Online Tour

Join over 12,000 practices already reclaiming time with PetDesk.

Simplify your clinic. Strengthen your care.

Book a demo

Take an Online Tour

Join over 12,000 practices already reclaiming time with PetDesk.

Simplify your clinic. Strengthen your care.

Book a demo

Take an Online Tour