Even while veterinary clients stay at home, PetDesk allows veterinarians to provide an in-clinic experience with the first-ever video-integrated client communication platform
SAN DIEGO, April 2, 2020 – PetDesk is advancing its telemedicine technology with the addition of live video chat, launching in beta to existing customers. With video integrated into PetDesk client communication software, veterinarians can allow pet owners to attend appointments from the comfort and safety of their own homes. Unlike text or email communications, face-to-face (or face-to-paw) video chats enable veterinarians to virtually examine patients, helping improve pet health outcomes and strengthen client bonds.
“Our veterinary customers are using Two-Way Messaging 300 percent more than they were just weeks ago,” said Taylor Cavanah, CEO, PetDesk. “We were inspired to support them even more during this time of unprecedented need, so our team doubled down and accelerated the launch of integrated Video Chat. This type of comprehensive virtual care builds a bridge to connect veterinarians with their clients so they can continue providing vital pet care during stay-at-home orders and social distancing.”
Video Chat provides an alternative to unlimited Two-Way Messaging, which PetDesk began offering free to customers mid-March due to increased need. This way veterinarians can transition an appointment to virtual video in cases that require deeper communication than Two-Way Text Messaging. Because pet owners are communicating through the PetDesk Mobile Health App, their experience is seamless regardless of the type of interaction the veterinarian selects. This secure, direct line to their veterinarian no matter the situation gives pet owners an increased peace of mind.
Adapting to meet veterinarians’ needs is crucial to successful virtual care, especially in these uncertain times. To stay ahead of the curve, PetDesk continuously analyzes data, listens to customer feedback and seeks counsel from its advisory council, chaired by Eleanor Green, DVM, DACVIM, DABVP.
“This beta launch of integrated Video Chat is a win for our profession,” says Dr. Green, the Carl B. King Dean of Veterinary Medicine at Texas A&M University and Senior Advisor and Consultant of the Animal Policy Group. “Being part of a project that’s able to incorporate of-the-minute feedback is a bright spot in these rapidly changing times. When PetDesk video chat launches more broadly in a few weeks, it will be a cutting-edge tool that gives veterinarians the flexibility they need to create personalized care that works for pets and their owners.”
Existing PetDesk customers can easily implement Video Chat thanks to PetDesk’s customized onboarding and training services. Learn more at PetDesk.com. For free resources about implementing veterinary telemedicine tools, visit the PetDesk blog.
About PetDesk: PetDesk, an industry leader in veterinary client communication software, has helped over 2,000 veterinary practices streamline business with simple software solutions that help pet parents stay current and pet care providers stay connected. The PetDesk Experience has garnered 1.5M+ App users and a 5-Star Capterra rating by offering powerful features including a 5-Star Rated Pet Health Mobile App and industry-leading customer support. The 100,000 reviews across the App/Google store are evidence of PetDesk’s commitment to connecting pet owners to pet care providers. Founded in 2013, PetDesk secured a Series-B Investment of $12M from Silicon Valley based PeakSpan Capital in Dec. 2018. Headquartered in San Diego, PetDesk has 80+ employees and proudly supports a gender balanced and pet-friendly workforce. For more information about PetDesk visit www.petdesk.com.
