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PetDesk + Impromed Infinity: the best client engagement and record management

PetDesk directly integrates with Impromed Infinity to automate manual data entry and boost staff productivity—leading to better client communication, greater operational autonomy, and a more efficient veterinary experience.

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fewer calls thanks to texting and reminders¹ 

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hours saved monthly through automation and workflows²

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increase in client retention for clinics who choose PetDesk³

The best client engagement and record management platform

PetDesk Communications

Manage all client conversations and put reminders on autopilot—whether you have one or multiple clinics.

PetDesk Phones

Get instant client and patient context for every call when you use PetDesk Phones and Impromed Infinity.

PetDesk Direct Booking

Let clients schedule appointments 24/7 directly from your website, with real-time availability integrated from Impromed Infinity.

PetDesk Scribe

Spend less time on documentation with AI software that turns your conversations into organized SOAP notes.

Please Note: Currently, you must be a PetDesk Communications customer in order to also have PetDesk Phones.

PetDesk Communications

Manage all client conversations and put reminders on autopilot—whether you have one or multiple clinics.

PetDesk Phones

Get instant client and patient context for every call when you use PetDesk Phones and Impromed Infinity.

PetDesk Direct Booking

Let clients schedule appointments 24/7 directly from your website, with real-time availability integrated from Impromed Infinity.

PetDesk Scribe

Spend less time on documentation with AI software that turns your conversations into organized SOAP notes.

Please Note: Currently, you must be a PetDesk Communications customer in order to also have PetDesk Phones.

Why use PetDesk with Impromed Infinity?

Manual work slows your veterinary team down. PetDesk’s direct integration with Impromed Infinity automates confirmations, reminders, and writebacks—saving valuable time for staff and allowing for more personalized interactions, deeper client relationships, and higher appointment bookings.

Two-Way Texting writebacks

PetDesk's Two-Way Texting conversations are synced directly to the patient record in Impromed Infinity. No manual copying and pasting required! All communication history is preserved alongside clinical data.

Two-Way Texting writebacks

PetDesk's Two-Way Texting conversations are synced directly to the patient record in Impromed Infinity. No manual copying and pasting required! All communication history is preserved alongside clinical data.

Appointment Confirmation writebacks

PetDesk’s Appointment Confirmations writeback feature lets you send appointment confirmations directly back to Impromed Infinity, saving you time and energy.

Appointment Confirmation writebacks

PetDesk’s new Appointment Confirmations writeback feature lets you send appointment confirmations directly back to Impromed Infinity, saving you time and energy.

View and manage all client interactions in one place

PetDesk unifies appointment requests, two-way messaging, phone calls, and more into a single dashboard, without the hassle of clicking between multiple screens.

Drive loyalty by communicating with pet parents their way

PetDesk helps you meet and keep up with the evolving digital communication expectations of pet parents by enabling convenient client engagement through text, email, push notifications, and faster phone calls—helping to increase loyalty and retention.

Reduce workloads with the #1 veterinary mobile app

PetDesk’s intuitive, user-friendly mobile app helps over 7 million pet parents manage their pets’ health through appointment requests, automatic reminders, pet insurance, and more. All this while saving your staff over an hour of phone time a day.

Save time with high-quality, AI-generated SOAP notes

Take back even more valuable time throughout the day by automatically transcribing appointment conversations into accurate, high-quality SOAP notes and patient summaries. This promotes trust and transparency for your practice.

PetDesk Communications

Get time back by automating client communications and delivering pet parents the digital convenience they expect.

Integrated Data, Simplified Perks

Keep Impromed Infinity as your clinic’s control center and use PetDesk Communications for all client interactions.

Free Your Front Desk & Reclaim Time

Your staff is overwhelmed with repetitive tasks like manually confirming appointments and sending reminders. PetDesk automatically sends these alerts so your team can focus on patient care and high-value interactions. (Practices often save 70+ hours/month!)

Happier Staff, Happier Clients

Provide staff one place for all client interactions and give pet parents the convenient, self-serve options they demand. The top-rated PetDesk mobile app offers easy appointment management, two-way texting, and access to health records.

Grow Your Practice Without Growing Your Workload

Reduce no-shows with automated reminders, simplify payment collection, easily identify overdue compliance for proactive outreach, and strengthen client loyalty—all working seamlessly with your core Impromed Infinity workflows.

PetDesk Communications

Get time back by automating client communications and delivering pet parents the digital convenience they expect.

Integrated Data, Simplified Perks

Free Your Front Desk & Reclaim Time

Happier Staff, Happier Clients

Grow Your Practice Without Growing Your Workload

PetDesk Phones

Speed up calls with our veterinary-specific phone system that syncs with your PIMS.

PIMS-VoIP Phone System

Use the VoIP phone system built for vets alongside Impromed Infinity for easy access to client and patient details, helping your team answer the phone with a personal greeting instead of a general “Hello?”

Voice

Don’t settle for slow, rigid phone systems. Reward yourself with a fast and customizable phone communication package to elevate your quality of service and keep you focused on providing outstanding care.

PetDesk Phones

Speed up calls with our veterinary-specific phone system that syncs with your PIMS.

PIMS-VoIP Phone System

Voice

PetDesk Direct Booking

24/7 online scheduling for clients.

Simplify Appointment Scheduling

Don’t let appointment scheduling tie up your phone lines or your staff. With PetDesk Direct Booking, pet parents book and manage their appointments online, and all scheduling is automatically updated in Impromed Infinity.

24/7 Availability

Capture appointments that would otherwise be lost when clients can’t call during office hours. Set up service types, provider preferences, availability windows and more, so clients can book the right service in real-time.

Reduce No-Shows

Make it easy for clients to show up with automated reminders that let clients confirm, reschedule, or cancel appointments. Plus, collect online deposits at the time of booking.

PetDesk Direct Booking

24/7 online scheduling for clients.

Simplify Appointment Scheduling

24/7 Availability

Reduce No-Shows

PetDesk Scribe

AI-transcribed medical notes built for veterinarians.

Save Hours on Manual Note Taking

PetDesk Scribe records your conversations from appointments and automatically transcribes them into fully-formatted SOAP notes. Just review and go!

Built for Veterinarians

Our AI engine is tuned for the language and situations common in veterinary use cases, so you can spend more time with patients and less time editing your notes.

Build Trust & Loyalty

Concise, client-friendly summaries that can just be copied, pasted, and quickly sent after visits enhance communication and understanding with pet parents.

PetDesk Scribe

AI-transcribed medical notes built for veterinarians.

Save Hours on Manual Note Taking

Built for Veterinarians

Build Trust & Loyalty

Frequently asked questions about PetDesk + Impromed Infinity

Why should I use PetDesk when I already have these features available from my PIMS?

PIMS were built for medical records, billing, and payment processing—not client connection. These systems were designed for internal workflows, not external engagement. Most do not have a proven veterinary client loyalty program or integrated phone system, and do not offer a way to help pet parents discover your clinic. If you only use your PIMS, or the built-in client communications tool, you are locked into the limited features and pricing of one vendor that will likely prioritize other improvements. Clinics that choose PetDesk get an exceptional client engagement system with unlimited two-way texting built for veterinary clinics, along with the top-rated pet parent mobile app and much more.

What does the PetDesk integration with Impromed Infinity do?

PetDesk connects directly to Impromed Infinity so client and patient data moves both directions automatically. Two-Way Texting conversations write back to the patient record, keeping the full communication history alongside clinical notes. Appointment confirmations write back the same way, so your team never has to manually log that a client confirmed, canceled, or rescheduled. It all shows up in Impromed on its own.

My team already works in Impromed all day. Will PetDesk add to their workload?

Not exactly. Your front desk manages all client-facing interactions in PetDesk, and those updates will also sync. So, while your team will use two platforms, that split is intentional and actually works in your favor.

Which PetDesk products are compatible with Impromed Infinity?

PetDesk Communications automates reminders and two-way texting, with conversations and confirmations syncing to Impromed Infinity. PetDesk Phones shows Infinity client and patient details on every incoming call. PetDesk Direct Booking connects to your live Infinity schedule for 24/7 self-service booking. PetDesk Scribe transcribes appointment conversations into high-quality SOAP notes for your team to review.

Impromed clinics tend to keep very detailed patient records. Does PetDesk get in the way of that?

It's the opposite—PetDesk is built to protect that record-keeping, not compete with it. Impromed stays your single source of truth for clinical data. PetDesk removes the manual, error-prone step of transferring client-facing activity into Impromed by hand, so the level of detail that your team already values in Impromed gets more complete once every client interaction is captured automatically.

How does online booking work between PetDesk and Impromed Infinity?

PetDesk Direct Booking reads your Infinity schedule in real time, so pet parents only ever see genuine openings. You control which appointment types and time slots are available online, and every booking flows into Infinity automatically—no manual entry, no phone tag, and no double-booked slots because both systems are always working from the same live data.

Ready to see what PetDesk can offer your clinic?

Submit the form on the right so we can prepare your custom demo.

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Ready to see what PetDesk can offer your clinic?

Submit the form on the right so we can prepare your custom demo.

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Ready to see what PetDesk can offer your clinic?

Submit the form on the right so we can prepare your custom demo.

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