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PetDesk + Impromed Infinity: the best client engagement and record management

PetDesk directly integrates with Impromed Infinity to automate manual data entry and boost staff productivity—leading to better client communication, greater operational autonomy, and a more efficient veterinary experience.

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fewer calls thanks to texting and reminders¹

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hours saved monthly through automation and workflows²

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increase in client retention for clinics who choose PetDesk³

The best client engagement and record management platform

PetDesk Communications

Manage all client conversations and put reminders on autopilot—with all data synced to Impromed.

PetDesk Phones

Get instant client and patient context for every call when you use PetDesk Phones and Impromed.

PetDesk Direct Booking

Let clients schedule appointments 24/7 directly from your website, with real-time availability integrated from Impromed.

PetDesk Scribe

Spend less time on documentation with AI software that turns your conversations into organized SOAP notes.

Why use PetDesk with Impromed Infinity?

Manual work slows your veterinary team down. PetDesk’s direct integration with Impromed Infinity automates confirmations, reminders, and writebacks—saving valuable time for staff and allowing for more personalized interactions, deeper client relationships, and higher appointment bookings.

Two-Way Texting writebacks

Now, PetDesk’s Two-Way Texting conversations are synced directly to the patient record in Impromed Infinity. No manual copying and pasting required! All communication history is preserved alongside clinical data.

Two-Way Texting writebacks

Appointment Confirmation writebacks

PetDesk’s new Appointment Confirmations writeback feature lets you send appointment confirmations directly back to Impromed Infinity, saving you time and energy.

Appointment Confirmation writebacks

PetDesk’s new Appointment Confirmations writeback feature lets you send appointment confirmations directly back to Impromed Infinity, saving you time and energy.

View and manage all client interactions in one place

PetDesk unifies appointment requests, two-way messaging, phone calls, and more into a single dashboard that syncs with Impromed, without the hassle of clicking between multiple screens.

Drive loyalty by communicating with pet parents their way

PetDesk helps you meet and keep up with the evolving digital communication expectations of pet parents by enabling convenient client engagement through text, email, push notifications, and faster phone calls—helping to increase loyalty and retention.

Reduce workloads with the #1 veterinary mobile app

PetDesk’s intuitive, user-friendly mobile app helps over 7 million pet parents manage their pets’ health through appointment requests, automatic reminders, pet insurance, and more. All this while saving your staff over an hour of phone time a day.

Save time with high-quality, AI-generated SOAP notes

Take back even more valuable time throughout the day by automatically transcribing appointment conversations into accurate, high-quality SOAP notes and patient summaries. This promotes trust and transparency for your practice.

PetDesk Communications

Get time back by automating client communications and delivering pet parents the digital convenience they expect.

Keep Impromed Infinity as your clinic’s control center and use PetDesk Communications for all client interactions. Everything automatically updates in Impromed, so there’s no more double entry.

Integrated Data, Simplified Practice

Your staff is overwhelmed with repetitive tasks like manually confirming appointments and sending reminders. PetDesk automatically sends these alerts so your team can focus on patient care and high-value interactions. (Practices often save 70+ hours/month!)

Free Your Front Desk & Reclaim Time

Provide staff one place for all client interactions and give pet parents the convenient, self-serve options they demand. The top-rated PetDesk mobile app offers easy appointment management, two-way texting, and access to health records.

Happier Staff, Happier Clients

Reduce no-shows with automated reminders, simplify payment collection, easily identify overdue compliance for proactive outreach, and strengthen client loyalty—all working seamlessly with your core Impromed workflows.

Grow Your Practice Without Growing Your Workload

PetDesk Communications

Get time back by automating client communications and delivering pet parents the digital convenience they expect.

Integrated Data, Simplified Practice

Free Your Front Desk & Reclaim Time

Happier Staff, Happier Clients

Grow Your Practice Without Growing Your Workload

PetDesk Phones

Speed up calls with our veterinary-specific phone system that syncs with your PIMS.

Use the VoIP phone system built for vets alongside Impromed for easy access to client and patient details, helping your team answer the phone with a personal greeting instead of a general “Hello?”

PIMS-VoIP Phone System

Don’t settle for slow, rigid phone systems. Reward yourself with a fast and customizable phone communication package to elevate your quality of service and keep you focused on providing outstanding care.

Voice

PetDesk Phones

Speed up calls with our veterinary-specific phone system that syncs with your PIMS.

PIMS-VoIP Phone System

Voice

PetDesk Direct Booking

24/7 online scheduling for clients.

Don’t let appointment scheduling tie up your phone lines or your staff. With PetDesk Direct Booking, pet parents book and manage their appointments online, and all scheduling is automatically updated in Impromed Infinity.

Simplify Appointment Scheduling

Capture appointments that would otherwise be lost when clients can’t call during office hours. Set up service types, provider preferences, availability windows and more, so clients can book the right service in real-time.

24/7 Availability

Make it easy for clients to show up with automated reminders that let clients confirm, reschedule, or cancel appointments. Plus, collect online deposits at the time of booking.

Reduce No-Shows

PetDesk Direct Booking

24/7 online scheduling for clients.

Simplify Appointment Scheduling

24/7 Availability

Reduce No-Shows

PetDesk Scribe

AI-transcribed medical notes built for veterinarians.

PetDesk Scribe records your conversations from appointments and automatically transcribes them into fully-formatted SOAP notes. Just review and go!

Save Hours on Manual Note Taking

Our AI engine is tuned for the language and situations common in veterinary use cases, so you can spend more time with patients and less time editing your notes.

Built for Veterinarians

Concise, client-friendly summaries that can just be copied, pasted, and quickly sent after visits enhance communication and understanding with pet parents.

Build Trust & Loyalty

PetDesk Scribe

AI-transcribed medical notes built for veterinarians.

Save Hours on Manual Note Taking

Built for Veterinarians

Build Trust & Loyalty

Ready to see what PetDesk can offer your clinic?

Submit the form on the right so we can prepare your custom demo.

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Ready to see what PetDesk can offer your clinic?

Submit the form on the right so we can prepare your custom demo.

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Ready to see what PetDesk can offer your clinic?

Submit the form on the right so we can prepare your custom demo.

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