Strengthen your care with PetDesk + Provet

PIMS were built for medical records, billing, and payment processing, not client connection. These systems were designed for staff, not pet owners. They do not have a veterinary client loyalty program or integrated phone system, and do not offer a way to help pet parents discover your clinic.

If a clinic only uses their PIMS, or uses their PIMS with their client communications tool, they are locked into the features and pricing of one vendor.

Clinics that choose PetDesk get an exceptional client engagement system built for veterinary clinics, along with the top-rated pet parent mobile app. Plus:

• Marketing tools that help pet parents find clinics, book, and stay loyal.

• The ability to see all calls and texts in one dashboard—with everything connected to the PIMS.

• Click-to-call or click-to-text functions from one location.

• Granular control over your schedule for direct booking (e.g., Dr. Jones doesn't see dogs over 50 pounds, or Dr. Smith only sees rabbits on Wednesdays).

• AI-generated call summaries that sync back to your PIMS.

• A consistent pet parent experience, no matter what PIMS you have.

PetDesk integrates with Provet through Provet's OpenAPI, which is the same open architecture that supports 150+ partner integrations. The connection is direct and two-way: PetDesk reads client and patient data from Provet to power automations, and writes communication activity—confirmations, text threads, booking requests, call summaries—back to Provet automatically. No middleware, no manual exports, no third-party sync tool required. The data stays accurate in Provet because PetDesk and Provet are always talking to each other.

Provet's open ecosystem gives you flexibility, but flexibility only delivers value if you choose the right tools for each job. PetDesk fills the client engagement gap specifically by automating the reminders, texts, calls, and booking workflows that generate the most daily front desk work. General-purpose communication tools may integrate with Provet, but they are not built for veterinary workflows. PetDesk is designed from the ground up for how vet clinics actually operate, which means less configuration and faster results.

Yes, and that is by design. Provet runs your clinical and administrative workflows. PetDesk runs your client communication workflows. The two sync automatically, so using both does not mean doubling anyone's workload—it means each system handles what it was built for. Your front desk manages all client-facing interactions in PetDesk, and those actions update Provet in real time. Your clinicians stay in Provet without needing to interact with PetDesk at all.

Manual data entry is where errors creep in: a confirmation not recorded, a note not transferred, a booking that exists in one system but not the other. Client confirmations, text conversations, call summaries, and booking requests all sync with Provet automatically. Your Provet records reflect what actually happened, not what someone remembered to enter after the fact. That data accuracy has a downstream impact on billing, compliance, and the quality of care your team can deliver.

PetDesk Direct Booking connects to your live Provet schedule, so the availability pet parents see is always accurate. You define the booking parameters (which services are available online, time slot restrictions, any buffer rules) and PetDesk presents those options through your website and the PetDesk app. Bookings sync to Provet immediately. There is no manual step to add them to your calendar, and availability updates in real time so you never end up with conflicting appointments.

Staying connected between visits is where a lot of clinics lose clients to competitors. PetDesk uses patient data in Provet to trigger proactive outreach—overdue care reminders, preventive health nudges, and personalized follow-ups that make clients feel known rather than mass-messaged. Over 7 million pet parents use the top-rated PetDesk mobile app, which gives them 24/7 access to their pet's health records, appointment history, and reminders. That ongoing connection to your clinic builds loyalty that shows up in retention numbers.

The outcomes break down across three areas: efficiency, revenue, and retention. On efficiency, practices recover 72 or more hours per month and see a 40% reduction in inbound calls. On revenue, 24/7 online booking and automated recall outreach capture appointments that would otherwise be missed. On retention, proactive communication and a better client experience drive up to a 10% improvement in client return rates. For most clinics, the combination adds up quickly relative to the cost of adding PetDesk.